122
FAQ
13
Symptom
Cause
Remedy
Audio playback is undesir-
ably stopped or disturbed.
The audio file currently being played
back was not recorded in a format
playable on this receiver.
Check whether the audio file was recorded in a format sup-
ported by this receiver.
Check whether the folder has been damaged or corrupted.
Note that there are cases where even the audio files listed
as playable on this receiver cannot be played back or
displayed (
).
The LAN cable is currently discon-
nected.
Connect the LAN cable properly (
).
There is heavy traffic on the network
with the Internet being accessed on
the same network.
Use 100BASE-TX to access the components on the net-
work.
When in the DMR mode, depend-
ing on the external controller being
used, playback may be interrupted
when a volume operation is per-
formed from the controller.
In this case, adjust the volume from the receiver or remote
control.
There is a connection routed through
a wireless LAN on the same network.
There may be a shortage of bandwidth on the 2.4 GHz band
used by the wireless LAN. Make wired LAN connections not
routed through a wireless LAN.
Install away from any devices emitting electromagnetic
waves on the 2.4 GHz band (microwave ovens, game con-
soles, etc.). If this does not solve the problem, stop using
other devices that emit electromagnetic waves.
Cannot access Windows
Media Player 11 or
Windows Media Player 12.
In case of Windows Media Player
11:
You are currently logged onto
the domain through your PC with
Windows XP or Windows Vista
installed.
In case of Windows Media Player
12:
You are currently logged onto
the domain through your PC with
Windows 7 or Windows 8 installed.
Instead of logging onto the domain, log onto the local
machine (
).
Cannot listen to Internet
radio stations.
The firewall settings for components
on the network are currently in
operation.
Check the firewall settings for components on the network.
You are currently disconnected from
the Internet.
Check the connection settings for components on the
network, and consult with your network service provider if
necessary (
The broadcasts from an Internet
radio station are stopped or inter-
rupted.
There are cases where you cannot listen to some Internet
radio stations even when they are listed in the list of Inter-
net radio stations on this receiver (
).
This unit cannot be
selected from the Spotify
application.
—
An Internet connection is required for both the mobile
digital device and this unit.
Connect the mobile digital device by Wi-Fi to the wireless
LAN router of the same network as the one to which this
unit is connected.
A Spotify Premium account (for a charge) must be regis-
tered on the Spotify application.
When this unit is in standby, it cannot be selected from the
Spotify application.
Symptom
Cause
Remedy
The sound of the Spotify
audio stream is not pro-
duced.
—
Check whether this unit is selected on the Spotify applica-
tion.
Check that contents are playing on the Spotify application.
If the above does not solve the problem, turn this unit’s
power off then back on.
With an AV receiver that has the
‘
System Setup
’
d
‘
Other Setup
’
d
‘
Play ZONE Setup
’ option, the sound
may be playing in another zone.
If this is the case, set which zone the sound is to be played
in at the play zone settings.
This unit’s volume does not
increase when the volume
slider in the Spotify applica-
tion is raised.
A volume upper limit is provided so
that the volume will not inadvertently
go up too much.
To further increase the volume, use the remote control.
When the iControlAV5 or built-in AVNavigator application
is being used, you can use the application to increase the
volume.
Playback continues on
this unit when the Spotify
application is quit.
The Spotify audio stream continues
from this unit, even when the Spotify
application is quit.
To operate again, relaunch the Spotify application.
The Network functions
cannot be operated with
the buttons on the remote
control.
The remote control is not currently
set to the Network function mode.
Press
NET
to set the remote control to the Network func-
tion mode (
When DMR mode or Air-
Play is used from a com-
puter, smartphone, etc., the
sound is played in subzone.
Play ZONE Setup
is not set to
MAIN
.
Change
Play ZONE Setup
to
MAIN
(
).
AirPlay or DMR mode can-
not be used for subzone.
When
USB-DAC
input is selected
for any of sub zones, AirPlay and
DMR mode cannot be used for other
sub zone.
Switch the sub-zone in which the
USB-DAC
input is
selected to a different input.
Network connections
cannot be made via the
wireless LAN converter
(AS-WL300).
—
For details, see
on
.
