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> Playback
Supplementary information | Advanced Setup |
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Troubleshooting
Others
Before starting the procedure
When operation is unstable, problems may be solved by
simply turning the power on or to standby or disconnecting/
connecting the power cord, rather than reviewing settings
and operations. Try the simple measures on both the unit
and the connected device. If the problem isn't fixed after
referring to "Troubleshooting", resetting the unit to the
status at the time of shipment may solve the problem. Note
that your settings will also be initialized when you reset, so
we recommend that you note down your settings before
doing the following.
Resetting the unit (this resets the unit settings to
the default)
1. Press SETUP on the remote controller, select "Factory
Reset" - "Start" in the Setup screen and press ENTER.
2. Press ENTER.
3. The unit switches to standby and the settings are reset.
∫
Power
Cannot turn on the unit
0
Unplug the power cord from the wall outlet, wait
2 minutes or more, then plug it in again.
The unit turns off unexpectedly
0
The unit automatically switches to standby when the
"Option Setting" - "Power Off Setting" - "Auto Standby"
setting in the Setup menu functions.
The
Í
/I STANDBY/ON indicator on the main unit
continues to flash blue and operations are not possible
0
Unplug the power cord from the wall outlet, wait 2
minutes or more, then plug it in again. If this doesn't fix
the issue, there may be a malfunction. Unplug the power
cord from the wall outlet and contact the dealer or our
customer support.
∫
The display doesn't light
0
It is possible that the display has been turned off by
pressing DISPLAY. Press DISPLAY to turn the display
on.
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Wi-Fi Connection
0
Try plugging/unplugging the power supply of this unit and
the router, and try rebooting the router.
Cannot connect to the access point
0
Check that the setting of SSID and encryption (WEP,
etc.) is correct.
0
Connection to an SSID that includes multi-byte
characters is not supported. Name the SSID of the
wireless LAN router using single-byte alphanumeric
characters only and try again.
0
When the wireless LAN router setting is at stealth mode
(mode to hide the SSID key) or when ANY connection is
off, the SSID is not displayed. Change the setting and try
again.
Connected to an SSID different to the SSID selected
0
Some access points allow you to set multiple SSIDs for
one unit. If you use the automatic setting button on such
a router, you may end up connecting with a different
SSID from the SSID you wanted to connect to. Use the
connection method requiring you to enter a password if
this happens.
Playback is interrupted and communication does not
work
0
Shorten the distance from the access point or remove
obstacles to improve visibility, and try again. Place the
unit away from microwave ovens or other access points.
It is recommended to place the access point and the unit
in the same room.
0
If there is a metallic object near the unit, wireless LAN
connection may not be possible as the metal can effect
on the radio wave.
0
When other access point are used near the unit, several
issues such as interrupted playback and communication
may occur. You can avoid these issues by changing the
channel of the access point. For instructions on changing
channels, see the instruction manual provided with the
access point.
∫
Audio
Sound is interrupted
0
Narrowing the lock range too much with the Lock Range
Adjust setting can cause interruptions to sound and also
may cause noise. Sound interruptions caused by
adjustments to the lock range are not covered by our
guarantees of operation. Listen to some audio while
adjusting the lock range.
There is no digital sound
0
Set "Option Setting" - "Digital Out" in the Setup menu to
"On".
0
DSD audio cannot be output digitally.
∫
Cannot Play USB storage device / HDD
0
Check whether the USB storage device or USB cable is
correctly inserted to the USB port of the unit.
0
Disconnect the USB storage device from the unit, and
then try reconnecting.
0
This unit may not recognize USB storage devices and
HDDs as proper devices sometimes. Try switching this
unit to standby and then turning it on again.
0
Depending on the type of format, the playback may not
be performed normally. Check the type of the file formats
that is supported. ( P15)
0
Cautions regarding USB and HDD devices (
