Getting started
04
23
En
FAQ
• After I load a DVD disc, it ejects
automatically after a few seconds!
Most likely, the disc is the wrong region for
your player. The region number should be
printed on the disc; check it against the
region number of the player (which you can
find on the rear panel). See also
DVD-Video
regions
on page 42.
If the region number is OK, it may be that
the disc is damaged or dirty. Clean the disc
and look for signs of damage. See also
Taking care of your player and discs
on
page 40.
• Why won’t the disc I loaded play?
First check that you loaded the disc the
right way up (label side up), and that it’s
clean and undamaged. See
Taking care of
your player and discs
on page 40 for
information on cleaning discs.
If a disc loaded correctly won’t play, it’s
probably an incompatible format or disc
type, such as DVD-Audio or DVD-ROM. See
Disc / content format playback compatibility
on page 8 for more on disc compatibility.
• I have a widescreen TV so why are there
black bars at the top and bottom of the
screen when I play some discs?
Some movie formats are such that even
when played on a widescreen TV, black
bars are necessary at the top and bottom of
the screen. This is not a malfunction.
• I have a standard (4:3) TV and set the player
to show widescreen DVDs in pan & scan
format, so why do I still get black bars top
and bottom with some discs?
Some discs override the display
preferences of the player, so even if you
have
4:3 (Pan & Scan)
selected, those
discs will still be shown in letter box format.
This is not a malfunction.
• I’ve connected to a HDMI compatible
component but I can’t get any signal and
the front panel HDMI indicator won’t light!
Make sure that you’ve selected this player
as the HDMI input in the settings for the
component you’re using. You may need to
refer to the instruction manual of the
component to do this. See
Connecting
using HDMI (DV-490V only)
on page 14 for
more on HDMI compatibility.
• There’s no picture from the HDMI output!
This player cannot display pictures from
DVI compatible sources. See
Connecting
using HDMI (DV-490V only)
on page 14 for
more on HDMI compatibility.
Make sure the resolution on this player
matches that of the component you have
connected using HDMI. See
HDMI
Resolution
on page 36 to change the HDMI
resolution.
DV393 KU.book Page 23 Thursday, March 16, 2006 1:17 PM
