7 Troubleshooting guide
If you have problems operating your navigation system, refer to this section. The
most common problems are listed below, along with likely causes and solutions.
While this list is not comprehensive, it should answer your most common problems.
If a solution to your problem cannot be found here, contact your dealer of the nearest
authorized Pioneer service facility.
I cannot find the red arrow that would show my location. Navigation does not
start.
Check the GPS status icon on any of the map screens (Page 29) or on the GPS
Data screen (Page 22). If the unit getting poor GPS reception, move the unit to a
better reception area, or continue driving until reception improves. Make sure that
the area of the unit of the GPS antenna is clear.
The GPS is sending valid position data, yet I cannot see the red arrow that
would show my position.
You should see a large semi-transparent ‘Back’ icon (Page 27) on the screen. Tap
this to re-enable the Lock-to-Position feature that moves the map back to your actual
location.
The red arrow shows my location, but I cannot see the route (green line), and
no voice instructions are announced.
It is likely that you have no active route. Check the upper left corner of the Cockpit
screen (Page 26) if you can see the indication for the next turn or not. If this field is
blank, you have no route planned, so you need to create one first. It is a common
mistake to find a destination, show it on the map, but forget to tap the ‘Route To’
button in the Cursor menu (Page 31) to create the route.
I cannot see the Back button on the screen, yet the map is not rotated during
driving.
Look for a small, red ‘N’ letter on the compass icon (Page 29) or an airplane icon
instead of it. It is likely that you had initiated the North-up map orientation or the
Overview mode unintentionally. Tap this icon to revert to Track-up mode with
automatic map rotation.
Creating a multi-point route I have tapped the ‘Route To’ button once for each
destination but only the last one appears in the list, all previous points have
disappeared.
The ‘Route To’ button is for starting a new route only. For a single route you tap this
when the destination is selected. Multi-point routes can be created after you have
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