LIMITED WARRANTY:
What Is Covered
Your Pinnacle
®
subwoofer features a limited warranty as follows. The subwoofer driver(s) and all
assembly and construction aspects are covered by this warranty for a period of seven (7) years from
the date of original purchase. Your subwoofer amplifier is covered by this warranty for a period of two
(2) years from the date of original purchase. The warranty covers all necessary parts and labor to
return the subwoofer to proper working order. Cabinet surfaces, grille assembly, and other exterior
parts subject to normal wear and tear are not covered except where an inherent structural defect
becomes evident.
Parts replacement and labor will be performed at the discretion of Pinnacle Loudspeakers and will be
provided free of charge unless (in the opinion of our service department, service representatives, or
engineering department) the system has failed due to abuse or negligent operation.
What Is Not Covered
This warranty will be void and no free services performed if we or any party acting as our agent
determines that the system has had any of its elements (amplifier, woofer, etc.) removed or tampered
with in any way whatsoever. Furthermore, if your subwoofer is not found to be defective a service
charge will be levied. In either case the minimum charge will be $30.00. An additional charge will be
applicable for same day service where possible and this charge will always be in effect even if the actual
parts and labor are covered by this warranty. Pinnacle Loudspeakers reserves the right to make the
final determination of whether or not the system has been damaged by abuse or negligent operation.
To Obtain Service
To obtain service under this warranty, contact us at [email protected] or
(516) 576-9052. If you ship your subwoofer you are responsible for packing and shipping insurance.
The freight must be prepaid. We will, however, pay return freight charges on any returned subwoofer
that qualifies for in-warranty service. Sorry, we cannot accept any collect freight charges. You must
include a note, attached to the unit, with your name, phone number or email address, and return
shipping address (no Post Office boxes), indicating the nature of the problem you are experiencing. For
warranty service you must also include a copy of your dated sales receipt. YOU MUST FIRST
CONTACT US FOR THE CUSTOMER SERVICE SHIPPING ADDRESS IN YOUR AREA IF YOUR
DEALER IS NOT EQUIPPED FOR THIS SERVICE. Please be sure to pack any items you ship us
carefully since we cannot be held responsible for damages incurred during shipping.
This warranty may be transferred to a subsequent owner.
SAVE YOUR ORIGINAL SHIPPING CARTON AND PACKING MATERIALS, AS WELL AS THIS
WARRANTY AND YOUR SALES RECEIPT. YOU WILL NEED THEM TO OBTAIN SERVICE UNDER
THE PROVISIONS OF THIS LIMITED WARRANTY.
