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Pierce Arrow Product Limited Warranty
Pierce Arrow Inc. warrants to the original purchaser only (whether a wholesale, OEM or retail customer)
that the goods, equipment, and merchandise manufactured by Pierce Arrow are free from defects in
material and workmanship. The Pierce Arrow limited warranty on parts covers such items for a period of
one year on mechanical and electrical from the date of shipment by Pierce Arrow. All warranties cover
only the product or product parts, and are nontransferable.
OBTAINING WARRANTY SERVICE
Pierce Arrow must be notified promptly in writing about the defect before any means of repair have been
made. The merchandise must be delivered by the purchaser to Pierce Arrow in Henrietta, Texas at the
purchaser’s expense. Pierce Arrow reserves the right to repair or replace the merchandise proved to be
defective. The purchaser is responsible for the cost of repairs made by Pierce Arrow if the repairs are not
covered by the Pierce Arrow warranty.
EXCLUSIONS
The Pierce Arrow warranty is not intended to cover normal maintenance parts. Nor is the warranty
intended to cover any change or defect due to accident; misuse; improper; inadequate or unauthorized
repair; failure to provide maintenance or uses for which the equipment was not intended; and normal
deterioration due to weather or road conditions. Reference the owner’s manual for safety, installation,
operation and maintenance guidelines.
The warranty does not bear the cost of labor, transportation, shipping damages, claimed down time, loss
of profit or goodwill, or any other special, incidental, indirect, or consequential damages, concerning or
related to any product or part, whether based upon negligence, strict liability, breach of contract, breach of
warranty, misrepresentation, or any other legal theory.
Pierce Arrow makes no warranty, expressed or implied, to finished products manufactured or supplied by
other manufacturers, and supplied from Pierce Arrow to the purchaser, including but not limited to, any
vehicle to which our products is affixed to, and any accessories.
Merchandise manufactured by Pierce Arrow is not designed or intended for the movement of people and
are not to be used in the operation of elevators or other improper uses. Any improper use of the product
may void the warranty.
CONDITIONS OF SALE
RETURNS: No returns are accepted without prior authorization. All items must be returned in thier
entirety. Please contact a sales representative for authorization. Upon authorization, returns must be
shipped freight prepaid and may be subject to a 15% restocking fee. Please do not send returns COD. No
returns will be accepted later than 30 days from the date of invoice.
CLAIMS: Claims for breakage or damages must be made to the carrier. We, the shipper, cannot file a claim
for purchasers. When placing an order with Pierce Sales, the terms and conditions of payment, shipping,
delivery and claims, create an agreement between the purchaser and Pierce Sales. The agreement is to
be performed in Clay County, Texas. Pierce Sales is not responsible for, and has no liability for, damage
in shipment, during assembly, installation, erection, or that arising from accidents, abuse or improper
operation of goods, equipment or merchandise.
Merchandise sold by Pierce Sales, but not manufactured, is subject to the manufacturer’s warranty only.
The manufacturer’s warranty is available upon request.
All warranties cover only the product or product parts, not labor costs, transport costs nor the installation
or removal or the product.