Warranty
This instrument is warranted, to the original end-user purchaser, against defects in materials and
workmanship. Liability under this warranty is limited to restoring the instrument to normal
operation or replacing the analyzer, at the sole discretion of the manufacturer. This warranty is
effective from the date of delivery to the original purchaser. If Phymetrix determines that the
equipment was defective, the warranty period is:
• one year from delivery for electronic or mechanical failures
• one year from delivery for sensor shelf life
If Phymetrix determines that the equipment was damaged by misuse, improper installation, the
use of unauthorized replacement parts, or operating conditions outside the guidelines specified,
the repairs are not covered under this warranty.
Normal wear and tear, parts damaged by abuse, misuse, negligence or accidents are specifically
excluded from the warranty.
Purchaser acknowledges that in accepting and using this analyzer, notwithstanding any contrary
term or provision in the purchaser's purchase order or otherwise, the only warranty extended by
Phymetrix is the express warranty contained herein. Purchaser further acknowledges that there
are no other warranties expressed or implied, including without limitation, the warranty of
merchantability or fitness for a particular purpose; that there are no warranties which extend
beyond the description of the face hereof; that no oral warranties, representations, or guarantees
of any kind have been made by Phymetrix, its distributors or the agents of either of them, that in
any way alter the terms of this warranty; that Phymetrix and its distributors shall in no event be
liable for any consequential or incidental damages, including but not limited to injury to the
person or property of the purchaser or others, and from other losses or expenses incurred by the
purchaser arising from the use, operation, storage or maintenance of the product covered by the
warranty; that Phymetrix’s liability under this warranty is restricted to repair or replacement of
defective parts at Phymetrix sole option; and that Phymetrix neither assumes nor authorizes any
other person to assume for it any other warranty. The warranty shall be void if serial numbers
affixed to the products are removed, obliterated or defaced.
Return Policy / Procedures
If equipment malfunction is suspected or it is determined that the analyzer needs recalibration,
please contact Phymetrix.
Communicate the instrument model number, serial number, application including dewpoint
range being measured, and the details of the problem.
If the analyzer needs factory service you will be issued a RMA and shipping instructions.
The factory will diagnose the equipment and upon determining the problem will notify you
whether the terms of the warranty cover the required repair. If the costs are not covered you will
need to approve the estimated cost in order to proceed with the repair.