Phonak TV Connector, User Manual

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Causes What to do
Cannot hear sound from the audio source, the LED indicator
is off
TV Connector is plugged in
but turned OFF. Press and hold the Power button on top
of the TV Connector for 2 seconds until
the LED turns on.
The indicator light is solid green but I cannot hear the TV
The TV Connector is not
connected to the hearing
aids. Connect your hearing
aids as described in
chapter 3.
The volume during streaming is not comfortable
(too low or too high)
The different TV audio
sources have different
output volume. If TV Connector is connected to the
optical (Toslink) socket of your TV,
adjust the volume by using the buttons
of your hearing aids. Alternatively,
adjust the volume of the TV Connector
using the volume buttons on top of
the device.
Causes What to do
After connecting the TV Connector, the TV loudspeaker is
switched off
You have selected
the headset output of
the TV set. • Check the audio settings of the
TV to enable the loudspeakers to be
used in parallel.
• Please use the optical (Toslink) cable
instead of the analog (3.5mm jack)
cable to connect the TV Connector to
an audio source (e.g. TV). See
chapter 3.4.
The audio from the TV loudspeakers is delayed compared to the
streamed audio in my hearing aids
The delay setting of the
TV loudspeakers is too
high. Adjust the audio delay time of your TV
loudspeakers (reduce the delay) in the
audio settings menu of your TV.