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Any serious incident that has occurred in relation to the
device should be reported to the manufacturer
representative and the competent authority of the state
of residence. The serious incident is described as any
incident that directly or indirectly led, might have led or
might lead to any of the following:
the death of a patient, user or other person, the
temporary or permanent serious deterioration of a
patient‘s, user‘s or other person‘s state of health, a serious
public health threat.
To report an unexpected operation or event, please
contact the manufacturer or a representative.
Diligent and routine care of your device contributes to
outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
of a five year service period after phase out of the
respective product.
