Phonak CROS B-13 Page 30 User Manual Download | Manualshive

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14. Troubleshooting

If the problem persists, contact you hearing care

professional for assistance

Causes

Dead battery
Battery not inserted correctly
CROS device switched off

Indication for low hearing

aid battery

Indication for low battery of

CROS device

Moisture on battery of

hearing aid or CROS device

Problem

CROS device not functioning

Hearing aid plays two beeps

Hearing aid plays two beeps

followed by a melody

Sound switches on & off

(intermittent)

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Summary of Contents for CROS B-13

Page 1: ...User Guide Phonak CROS B Custom ...

Page 2: ...ROS B 312 Custom Phonak CROS B 13 Custom CE mark applied 2017 2017 This user guide is valid for This user guide only applies to the CROS device Please see the hearing aid user guide for instructions related to the hearing aid ...

Page 3: ...odel c Phonak CROS B 312 Custom c Phonak CROS B 13 Custom Battery size 312 13 If no box is checked and you do not know the model of your CROS device please ask your hearing care professional Your hearing care professional ...

Page 4: ...d is designed to keep you connected to the beauty of sound We thank you for making such a great choice and wish you many years of listening pleasure Please read the user guide carefully to make sure that you understand and get the best out of your CROS device For more information about features and benefits simply contact your hearing care professional Phonak life is on www phonak com ...

Page 5: ...Off 5 Batteries 6 Putting on the CROS device 7 Removing the CROS device 8 Push button 9 Volume control Further Information 10 Care and maintenance 11 Service and warranty 12 Compliance information 13 Information and description of symbols 14 Troubleshooting 15 Important safety information 6 8 10 11 12 14 15 16 17 18 20 22 26 30 32 ...

Page 6: ...anging batteries Blue marking for left device Red marking for right device Remove the sticker from the new battery and wait two minutes Left Right Open the battery door Place battery in the battery door with the symbol facing upwards 1 2 3 ...

Page 7: ...lume control The push button on your CROS device can have various functions Models with this option only To increase the volume turn the volume control forwards To decrease the volume turn the volume control backwards Off On ...

Page 8: ...ape of the CROS device and if a volume control is present The Phonak CROS device is an application for single sided deafness one sided hearing loss or asymmetrical hearing loss It is placed on the impaired ear and wirelessly transmits sound to the Phonak hearing aid on the other ear Phonak CROS B Custom device Phonak Virto B hearing aid Phonak CROS B system Phonak CROS B Custom only works in conne...

Page 9: ...9 CROS B 312 Custom CROS B 13 Custom Battery door Push button Custom made shell Volume control optional Battery door Custom made shell Push button Volume control optional ...

Page 10: ...ere is a red or blue marking to tell you if it is a left or a right CROS device The color mark is located on the shell text printed in red or blue or the shell is colored red or blue Blue marking for left device Red marking for right device ...

Page 11: ...11 4 On Off The battery door is also the on off switch 1 2 Closed battery door CROS device is on Open battery door CROS device is off ...

Page 12: ...e battery of the CROS device is low You will have approximately 30 minutes to change the battery this can vary depending on the battery We recommend that you always have a new battery on hand If it is difficult to close the battery door Check that the battery is inserted correctly and the symbol is facing upwards If the battery is not inserted correctly the CROS device will not work and the batter...

Page 13: ...ge 3 Checking the following table Please ensure you use the correct type of battery in your CROS device zinc air Please also read chapter 15 2 for further information on product safety Model Phonak CROS CROS B 312 Custom CROS B 13 Custom Zinc air battery size 312 13 Color marking on package brown orange IEC code PR41 PR48 ANSI code 7002ZD 7000ZD ...

Page 14: ...14 6 Putting on the CROS device Take your CROS device up to your ear and place the ear canal part into your ear canal ...

Page 15: ...evice 1 2 Put your thumb behind your lobe and gently press your ear upward to push the CROS device out of the canal In order to help it along make chewing movements with your jaw Grasp the protruding CROS device and remove it ...

Page 16: ...n your CROS device can have various functions or is not active This depends on the programming of the CROS device which is indicated in your individual Hearing aid instructions Please ask your hearing care professional for this printout ...

Page 17: ...ntrol Models with this option only To increase the volume turn the volume control forwards To decrease the volume turn the volume control backwards The volume control can be disabled by the hearing care professional ...

Page 18: ...formance and a long service life Please use the following specifications as a guideline For further information regarding product safety see chapter 15 2 General information Before using hair spray or applying cosmetics you should remove your CROS device from your ear because these products may damage it ...

Page 19: ...ll be glad to advise you Never use household cleaning products washing powder soap etc to clean your CROS device If your CROS device fails to operate after you have correctly inserted a new battery contact your hearing care professional for advice Weekly For more in depth maintenance instructions or for more than basic cleaning please see your hearing care professional ...

Page 20: ...warranty valid starting from the date of purchase This limited warranty covers manufacturing and material defects in the CROS device itself but not accessories such as batteries tubes earmolds and external receivers The warranty only comes into force if a proof of purchase is shown The international warranty does not affect any legal rights that you might have under applicable national legislation...

Page 21: ...ress Damage caused by third parties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial number left side Serial number right side Date of purchase Authorized hearing care professional stamp signature ...

Page 22: ...r or the local Phonak representative whose address can be taken from the list on www phonak com Phonak worldwide locations Australia New Zealand Indicates a device s compliance with applicable Radio Spectrum Management s RSM and Australian Communications and Media Authority ACMA regulatory arrangements for the legal sale in New Zealand and Australia The compliance label R NZ is for radio products ...

Page 23: ...23 The wireless models listed on page 2 are certified under Phonak CROS B 312 Custom Phonak CROS B 13 Custom USA FCC ID KWC ITEV13 Canada IC 2262A ITEV13 ...

Page 24: ... made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules and ICES 003 of Industry Canada These limits are designed to provide reasonable protection against harmful interference in a residential installation ...

Page 25: ...can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV ...

Page 26: ...ond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601 1 The surface of the CROS device is specified as an applied part of Type B Indicates the medical device manufacturer as defined in EU Directive 93 42 EEC 1...

Page 27: ...user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides Important information for handling and product safety The product is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides Operating conditions ...

Page 28: ...er so that the medical device can be identified Temperature during transportation and storage 20 to 60 Celsius 4 to 140 Fahrenheit Humidity during transportation Up to 90 non condensing Humidity during storage 0 to 70 if not in use See instruction in chapter 17 2 regarding drying the device after use Atmospheric pressure 200 hPA to 1500 hPa ...

Page 29: ... this device may not be thrown away as normal household waste Please dispose of old or unused device at waste disposal sites intended for electronic waste or give your device to your hearing care professional for disposal Proper disposal protects the environment and health ...

Page 30: ... not inserted correctly CROS device switched off Indication for low hearing aid battery Indication for low battery of CROS device Moisture on battery of hearing aid or CROS device Problem CROS device not functioning Hearing aid plays two beeps Hearing aid plays two beeps followed by a melody Sound switches on off intermittent ...

Page 31: ...ompletely closing the battery door chapter 4 Change battery of the hearing aid within the next 30 minutes consult the user guide of the hearing aid if necessary Change battery of the CROS device within the next 30 minutes chapter 1 5 Wipe batteries and housing of hearing aid and CROS device with dry cloth ...

Page 32: ...not prevent or improve a hearing impairment resulting from organic conditions Infrequent use of a CROS device does not permit a user to attain full benefit from it The use of a CROS device is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading 15 Important safety information ...

Page 33: ...ifications to the CROS device that were not explicitly approved by Sonova AG are not permitted Such changes may damage your ear or the CROS device Do not use the CROS device in explosive areas mines or industrial areas with danger of explosions oxygen rich environments or areas where flammable anesthetics are handled Hearing aid batteries are toxic if they are swallowed Keep out of reach of childr...

Page 34: ...ng signals or noises coming from behind e g cars are partially or entirely suppressed The CROS device is not for children below 36 months It contains small parts that can cause choking if swallowed by children Keep out of reach of children individuals with cognitive impairment and pets If swallowed consult a physician or hospital immediately Do not make a wire connection from your hearing aid to a...

Page 35: ...aused by power lines electrostatic discharge airport metal detectors etc Keep magnets i e battery handling tool EasyPhone magnet etc at least 15 cm 6 inches away from the active implant If using a Phonak wireless accessory consult the chapter Important safety information in your wireless accessory user guide Avoid strong physical impacts to the ear when wearing an in the ear CROS device The stabil...

Page 36: ...y Protect your CROS device from heat never leave near a window or in the car Never use a microwave or other heating devices to dry your CROS device Ask your hearing care professional about suitable drying methods When you are not using your CROS device leave the battery door open so that any moisture can evaporate Make sure that you always completely dry your CROS device after use Store the CROS d...

Page 37: ... can return used batteries to your hearing care professional The batteries used in the CROS device should not exceed 1 5 Volts Please do not use silver zinc or Li ion lithium ion rechargeable batteries as these may cause severe damage to your CROS device The table in chapter 5 explains exactly which type of battery your particular CROS device requires Remove the battery if you are not using your C...

Page 38: ... area before undergoing Medical or dental examination with X ray also CT scan Medical examinations with MRI NMRI scans generating magnetic fields CROS devices don t need to be removed when passing security gates airports etc If X ray is used at all it will be in very low doses and will not affect the CROS devices Do not use your CROS device in areas where electronic equipment is prohibited ...

Page 39: ......

Page 40: ...029 0559 02 V1 00 2017 06 na Sonova AG All rights reserved Manufacturer Sonova AG Laubisrütistrasse 28 CH 8712 Stäfa Switzerland www phonak com Your hearing care professional ...

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