Phonak AUDEO B-R B50 User Manual Download Page 48 | Manualshive

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17. Troubleshooting

Causes

Blocked speaker/earpiece
Hearing aid switched off
Electromagnetic disturbances
occurred
Battery fully discharged
Hearing aid not inserted correctly
into ear
Cerumen in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Battery fully discharged
Faulty battery

Problem

Hearing aid not functioning

Hearing aid whistles

Hearing aid not loud enough
or distorted

Hearing aid plays two beeps
Hearing aid will not start up
Indicator light on hearing aid
blinks fast while charging

17.1 Troubleshooting hearing aid

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Summary of Contents for AUDEO B-R B50

Page 1: ...User Guide B90 B70 B50 Phonak Aud oTM B R 029 0475 03 V1 00 2016 08 na Phonak AG All rights reserved...

Page 2: ...aid Phonak Aud o B90 R Phonak Aud o B70 R Phonak Aud o B50 R Non wireless charging accessories Phonak Charger Case RIC Phonak Power Pack Phonak Mini Charger RIC 2016 2016 2016 2016 2016 2016 This user...

Page 3: ...pply If no box is checked and you do not know the model of your hearing aid or charging accessories please ask your hearing care professional Aud o B R contains a built in and non removable rechargeab...

Page 4: ...5...

Page 5: ...tise and are designed to keep you connected to the beauty of sound We thank you for making such a great choice and wish you many years of listening pleasure Please read the user guide carefully to mak...

Page 6: ...kings 6 Push button 7 On Off 8 Putting on the hearing aid 9 Removing the hearing aid Further information 10 Operating conditions 11 Care and maintenance 12 Exchanging the earwax protection 13 Wireless...

Page 7: ...8 61 63 67 19 Important information Cell phones 20 For the US market only complies with the FDA regulations 21 Important notice for Prospective Noise Generator users...

Page 8: ...Blue marking for left hearing aid Red marking for right hearing aid After placing your hearing aid in the charger the indicator light will slowly blink until the hearing aid is fully charged When ful...

Page 9: ...ring aid is indicated in your individual instructions A long push 3 seconds is used to switch the hearing aid on off Firmly press the button using the tip of your finger for 3 seconds until the indica...

Page 10: ...ify your personal models by Checking Your hearing aid charger details on page 3 Or comparing your hearing aid and charger with the following shown models Charging contacts contacts Anchor optional Spe...

Page 11: ...pace for earpieces Cleaning tool Space for drying capsule cover open Drying capsule optional Hearing aid charging inserts with left right indicators Space for drying capsule cover closed Charger Case...

Page 12: ...arger Case RIC Indicator light for power micro USB connection to external power supply micro USB connection to external power supply Power Pack Indicator light for battery status and external power Ba...

Page 13: ...14 Mini Charger RIC Hearing aid charging inserts with left right indicators micro USB connection to external power supply Indicator light for power...

Page 14: ...sert the top round end of the adapter into the round corner of the power supply b Click the bottom end of the adapter in to lock into place c To remove pull back the tab on the power supply d Pull the...

Page 15: ...nto the power supply b Plug the smaller end into the micro USB port on the charger c Plug the power supply into a power outlet d The indicator light is green when the charger is connected to the power...

Page 16: ...arging inserts The hearing aids will automatically switch off when inserted into the charger Aud o B R contains a built in and non removable rechargeable lithium ion battery Before using Aud o B R for...

Page 17: ...18...

Page 18: ...the indicator light will remain on i e solid green light The charging process will automatically stop when the batteries are fully charged so the hearing aids can be safely left in the charger It can...

Page 19: ...the hearing aids from the charger as this can damage the tube Remove the hearing aids from the charging inserts and switch them on refer to chapter 7 Aud o B R charging times 100 charge 3 h 80 charge...

Page 20: ...nect to an external power supply The Power Pack and hearing aids will be charged at the same time While connected to an external power supply the Power Pack indicator light will show the current batte...

Page 21: ...the battery check push button indicator lights will be off otherwise to preserve battery Power Pack lock and release Indicator light battery status 0 29 30 59 60 100 micro USB connection to external...

Page 22: ...g aid markings There is a red or blue marking on the back of the hearing aid and on the speaker This will tell you if it is a left or a right hearing aid Blue marking for left hearing aid Red marking...

Page 23: ...s on the programming of the hearing aid which is indicated in your individual Hearing aid instructions Please ask your hearing care professional for a printout The push button has two functions Short...

Page 24: ...hort blinks hearing aid turns off 7 On Off To switch the hearing aid on or off firmly press the button using the tip of your finger for 3 seconds until the indicator light blinks When you switch on th...

Page 25: ...on the hearing aid 1 2 3 Place the hearing aid behind your ear Insert the earpiece into your ear canal If there is an anchor attached to the earpiece tuck it into the bowl of your ear to secure your...

Page 26: ...aring aid from behind the ear In very rare cases your earpiece can remain in your ear canal when removing the hearing aid from the ear In the unlikely case that the earpiece does get stuck in your ear...

Page 27: ...c pressure range 800 hPA to 1500 hPA Aud o B R are classified IP68 depth of 1 meter for 60 minutes and designed to be used in all daily life situations Therefore you do not have to worry about getting...

Page 28: ...neral information Before using hair spray or applying cosmetics you should remove your hearing aid from your ear because these products may damage it Your hearing aids are resistant to water sweat and...

Page 29: ...ring care professional for advice and information on filters or drying capsules Chargers Make sure that charger inserts are clean Never use cleaning agents such as household detergents soap etc for cl...

Page 30: ...check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks 1 Rem...

Page 31: ...32 2 Gently pull on the earpiece to remove 3 Clean the speaker with a lint free cloth...

Page 32: ...sed earwax protector The shaft of the holder should touch the rim of the earwax protector 12 2 Exchanging the earwax protection 2 Carefully pull and remove the earwax protector straight out of the spe...

Page 33: ...tly push the insertion side of the exchange tool straight into the hole of the speaker until the outer ring is perfectly aligned 4 Pull the tool straight out The new earwax protector will remain in pl...

Page 34: ...the speaker in one hand and the earpiece in the other 12 3 Attaching the earpiece to the speaker 2 Slide the earpiece over the speaker sound outlet 3 The speaker and the earpiece should fit perfectly...

Page 35: ...dvanced control they can be used with the Phonak RemoteControl App Audio sources e g MP3 Player computer laptop tablet can be connected to the streaming device via Bluetooth or audio cable Clipped ont...

Page 36: ...ional warranty valid from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively but not accessories such as tubes earpieces...

Page 37: ...arties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial numbers Hearing...

Page 38: ...ained from the manufacturer or the local Phonak representative whose address can be taken from the list on www phonak com Phonak worldwide locations Australia New Zealand Indicates a device s complian...

Page 39: ...40 The wireless models listed on page 2 are certified under Phonak Aud o B R B90 B70 B50 USA FCC ID KWC RICR Canada IC 2262 RICR...

Page 40: ...xpressly approved by Phonak may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part...

Page 41: ...the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between...

Page 42: ...nnel Operating range Use case Magnetic field strength 1m Integrated ferrite coil antenna inductive 10 6 MHz 498 kHz DQPSK Single channel radio 18 cm 7 Streaming of audio signal to receiving hearing ai...

Page 43: ...44...

Page 44: ...CE symbol correspond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere...

Page 45: ...t warning notices in these user guides Important information for handling and product safety This symbol confers that the electromagnetic interference from the device is under limits approved by the U...

Page 46: ...user guide Temperature during transportation and storage 20 to 60 Celsius 4 to 140 Fahrenheit Humidity during storage 0 to 70 if not in use See instruction in chapter 18 2 regarding drying the hearin...

Page 47: ...and Power Pack may not be thrown away as normal household waste Please dispose of old or unused hearing aids and charger at waste disposal sites intended for electronic waste or give your hearing aid...

Page 48: ...al Volume too loud Low battery Speaker earpiece blocked Volume too low Hearing has changed Indication for low battery Battery fully discharged Faulty battery Problem Hearing aid not functioning Hearin...

Page 49: ...aid correctly chapter 8 Contact your ENT GP or hearing care professional Decrease volume chapter 6 Charge hearing aid chapter 4 Clean speaker opening earpiece Turn volume up if volume control availab...

Page 50: ...need to be replaced Causes Charger Case RIC or Mini Charger RIC is not connected to power supply Hearing aid not inserted correctly into charger Power Pack discharged Problem The indicator light on th...

Page 51: ...external power supply Charge hearing aid chapter 4 Contact your hearing care professional a battery replacement may be required What to do Connect charger to power fully or Power Pack see section 4 2...

Page 52: ...a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction...

Page 53: ...ot explicitly approved by Phonak are not permitted Such changes may damage your ear or the hearing aid Do not use the hearing aids and charging accessories in explosive areas mines or industrial areas...

Page 54: ...at warning signals or noises coming from behind e g cars are partially or entirely suppressed This hearing aid is not for children below 36 months It contains small parts that can cause choking if swa...

Page 55: ...e implantable medical devices i e pacemakers defibrillators etc Keep the wireless hearing aid at least 15 cm 6 inches away from the active implant If you experience any interference do not use the wir...

Page 56: ...han those specified or provided by the manufacturer of this equipment could result in increased electromagnetic emissions or decreased electromagnetic immunity of this equipment and result in improper...

Page 57: ...the unlikely case that any part of this product should remain in the ear canal it is strongly recommended to see a medical specialist for safe removal The USB port of the charger is to be used for th...

Page 58: ...ways remove your hearing aid before these activities as the hearing aid contains sensitive electronic parts 18 2 Information on product safety Protect your hearing aid from heat never leave near a win...

Page 59: ...ibed below may adversely affect the correct functioning of your hearing aids Remove and keep them outside the examination room area before undergoing Medical or dental examination with X ray also CT s...

Page 60: ...proved chargers and Power Pack described in this user guide for charging Aud o B R otherwise the devices may be damaged Aud o B R and Power Pack contain lithium ion batteries tested according to the U...

Page 61: ...adding the rating for the hearing aid immunity to the rating for the cell phone emissions The sum of the hearing aid rating e g M2 T2 2 and the telephone rating e g M3 T3 3 is 5 and any combination th...

Page 62: ...e please try the hearing aid with your cell phone or if you are purchasing a new phone be sure to try it with your hearing aid prior to purchase For additional guidance please ask your hearing care pr...

Page 63: ...other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active d...

Page 64: ...e remaining hearing of the hearing aid user This provision is required only for those hearing aids with a maximum sound pressure capability greater than 132 decibels dB Important Notice for Prospectiv...

Page 65: ...r a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid The hearing aid evaluation will...

Page 66: ...rcise of such a waiver is not in your best health interest and its use is strongly discouraged Children with Hearing Loss In addition to seeing a physician for a medical evaluation a child with a hear...

Page 67: ...pplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions Sound enrichment coupled with instructional counseling is an established approach to...

Page 68: ...Administration U S Department of Labor regulations the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time Should...

Page 69: ......

Page 70: ...Notes...

Page 71: ......

Page 72: ...029 0475 03 V1 00 2016 08 na Phonak AG All rights reserved Manufacturer Phonak AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak us com Your hearing care professional...

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