6.0 Product Support, Service and Warranty
This section describes Phoenix International’s product support program. It states our
product warranty and provides details about what to do if you have a problem with the
product.
6.1 Warranty
Statement
Phoenix International VMEbus products come with a “return-to-factory” warranty which
covers defects in materials and workmanship for a period of two years from the date of
product shipment to the customer, provided the product is unmodified and has been subject
to normal and proper use. Warranty on non-Phoenix International manufactured devices
incorporated into Phoenix VMEbus products is restricted to that provided by their
manufacturer only.
6.2
If You Have a Problem
If you are having a problem with a Phoenix International product, call our main number,
(714) 283-4800, and ask for Customer Service. Please be prepared to supply as much detail
as you can concerning the nature of the problem and the conditions in which the problem
appeared.
6.3
Obtaining an RMA
In order to return the product for repair, the following steps are necessary:
1. Obtain a return materials authorization number (RMA#) from Phoenix International
Customer Service.
2. Ship the product prepaid to the designated repair point.
3. Provide a written description of the claimed defect with the product.
6.4
Shipping the Product
Any product returned to Phoenix International should be in its original shipping carton if
possible. Otherwise the product should be carefully packaged in a conductive packing
material and placed in a cushioned corrugated carton suitable for shipping.
Please mark the shipping label with the RMA number and return it to:
Phoenix International
812 W. Southern Avenue
Orange, CA., 92865
Attn: Customer Service Department
RMA #: ___________
VS1-250 Product Manual Rev. B
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