Phoenix ACADEMY, User Manual

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33
Troubleshooting
This troubleshooting guide contains information that pertains to all PHOENIX models. Some
symptoms and remedies refer to specific models based on their installed technology.
TROUBLESHOOTING GUIDE
SYMPTOM CAUSE REMEDY
Display is off.
No power to the unit or
unit in Stand By mode.
Check that the unit is plugged
into a live outlet.
Check the unit’s fuse – replace it
if it is blown.
Unit blows fuses.
An electrical short exists
in the unit or there is a
defective component. Return the unit to the factory for
repairs or have the unit serviced
by an authorized dealer.
Unit will not dispense
water.
Supply water is not on.
Confirm that the supply water is
turned on.
A cartridge is loaded
with particles and is
plugged.
Replace the cartridge(s).
Air trapped in the
system. Refer to symptom “Air is getting
trapped in system”
Defective solenoid
valve.
Have unit serviced by an
authorized dealer or return to
factory.
Low flow rate.
Water supply is
blocked. Clear restriction or check water
supply.
Air is getting trapped in
the system. Refer to symptom “Air is getting
trapped in system”
Sub-micron point of use
filter is clogged.
It is recommended to replace
sub-micron filters at scheduled
intervals not to exceed one year.
Low water pressure.
If line pressure is below 30 psi,
install booster pump.
Display indicates water
purity is below set-point.
The supply water is
improperly treated.
Measure supply water TDS in
grains per gallon, ppm, or mg/L
and compare to system spec
sheet requirements. Add
additional pretreatment to
obtain higher quality.
Resin is exhausted. Install fresh cartridges.