17
12 Troubleshooting
This chapter summarises the most common problems you could
encounter with the appliance. If you are unable to solve the problem
with the information below, visit www.philips.com/support for a list
of frequently asked questions or contact the Consumer Care Centre
in your country.
I do not know if the appliance is suitable for use on my skin.
• Do not use the appliance on dry, chapped skin, open wounds,
healing wounds, skin recovering from surgery or if you suffer
from a skin disease or skin irritation, such as severe acne, sunburn,
skin infection, skin cancer, inflammation, eczema, psoriasis etc.
Do not use the appliance if you are taking steroid-based
medication.
The appliance does not charge.
• Check chapter ‘Charging the appliance’ for the correct placement
into the charging stand. Make sure the socket to which you
connect the appliance is live. Check whether contact pins on the
appliance are in proper contact with the contact points in the
stand. If you use a socket in a bathroom cabinet, you may need to
switch on the light to activate the socket. If the charging light on
the appliance still does not light up or if the appliance still does
not charge, take it to your Philips dealer or the nearest Philips
service centre.
ENGLISH
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