Problem
Solution
My skin is reacting to
usage of the appliance.
Using this appliance may lead to mild redness directly after use. You may
experience a warm, tingling sensation during use. These effects usually
disappear within several minutes and are generally experienced as
pleasant. It is possible that you experience dry or flaky skin, prolonged
redness or swelling. In that case you may have pressed the appliance
too hard on your face or have passed it over the same area too many
times. Try to exert less pressure onto the appliance during the next
session or pass the appliance over the area fewer times. In rare cases the
appliance may cause a bruise or blister, scratch or pigmentation change.
Almost all skin reactions will disappear within a week, pigmentation
change will decrease within several weeks or a few months. To avoid
possible side effects, use a day cream with sun protection factor or a sun
protection cream after the treatment. This helps to avoid sunburn. The
appliance has been tested and confirmed safe for use when used as
described in the user manual. Medicines or products and their possible
side effects can affect individual people in different ways. Since there is
always the possibility that a rare or previously unknown side effect may
occur with the use of this appliance or any other product, please contact
the Philips Consumer Care Center in case you experience a side effect
which is not mentioned above.
It is difficult to slide the
appliance over my skin/I
do not feel the suction/the
effect seems to be less
than after previous
sessions.
Check if the filter is clogged. Clean the tip by rinsing it under the tap. If
the exfoliation ring is dirty, let the tip soak in hot water with washing-up
liquid for 5-10 minutes. You can use the cleaning brush to clean it. Make
sure you clean the filter with the tip upside down to rinse off any dirt left
in the filter. Dry the tip with a lint-free towel or let it air-dry. Check if you
can feel the suction of the appliance when the tip is taken off: you
remove the tip and then switch on the appliance. When you put your
finger on the hole, you should be able to feel the suction. If you do not
feel the suction, the appliance might be broken. Please contact your
Philips Consumer Care Center in your country.
I have trouble maintaining
the suction on my
forehead.
Try different ways of holding the appliance in order to find the right
angle of the tip with the forehead for proper skin contact. Make sure to
move the appliance slowly over the forehead. You can try to hold your
hand still and move your head instead.
I do not know when to start
using the normal tip.
As soon as you do not experience side effects from using the daily tip,
you may try the normal tip. Please note that the first time you use a new
treatment tip, you may have a different skin reaction. Give your skin
some time to get used to the new tip.
Can I combine the use of
VisaCare Prestige with
sunbathing?
If you plan to enjoy the sun (e.g. summer holidays) we recommend that
you stop using the normal tip one week before the holidays and as long
as you are extensively exposed to the sun. You may continue to use the
daily tip. After each session it is advised to use a sun protection factor
(SPF) of 30 or above on the treated areas for a minimum of 3 days.
My skin is still sensitive
from the last session. Can I
already start with a new
session?
If your last use was already 2 days or longer ago, you can use the
VisaCare Prestige again. You may want to be careful with the number of
passes. Do not make overlapping passes.
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English
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