7
Pairing does not work.
Make sure the headphone is in pairing mode.
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Your phone could not find the headphone.
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If you need further assistance,
please visit www.philips.com/support.
English
Frequently Asked
Questions (FAQs)
The Bluetooth headphone is not turned on.
The battery level is low. Charge your
headphone.
Bluetooth has been disabled. Activate the
Bluetooth feature of the phone and turn
on the phone before turning on the
headphone.
Follow a step-by-step guide described in
the user manual (see 'Pairing Headphone
with Your Phone' on page 5).
The sound quality is low and a crackling
noise is heard. The Bluetooth device is
out of range. Put the headphone closer
to the Bluetooth device or remove any
obstacle between them.
Make sure the LED flashes in white and
blue alternately before releasing .
Keep pressing the button even after the
LED lights blue only.
The headphone may be connected to a
device which has been previously paired.
Turn off the connected device or move it
out of range.
Pairing may have been reset or the headphone
may already be paired with another device.
Pair the headphone with the phone again
according to the user manual (see ‘Pairing
Headphone with Your Phone’ on page 5).
I can't pair my Bluetooth headphone with
my phone.
Voice dialing or redial does not work on my
phone.
I connect my Bluetooth headphone with a
Bluetooth stereo-enabled phone, but the music
is played only on the phone speaker.
Your phone may not support this feature.
The sound quality is poor when
streaming on the phone is very slow or
the audio streaming doesn't work at all.
Make sure your phone does not support
A2DP (see 'Technical Specification' on page
8) and supports HSP/HFP (mono) only.
I hear music on my Bluetooth device, but
can't control it (e.g., play/pause/skip
forward/skip backward).
Please check the Bluetooth source that
supports AVRCP (See ‘Technical
Specification’ on page 8).
See User Manual for your phone.
Select listening to music through the
headphone.
EN 11
