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7. Troubleshooting & FAQs

7.  Troubleshooting & FAQs

7.1  Troubleshooting

This page deals with problems that can be 

corrected by a user. If the problem still persists 

after you have tried these solutions, contact 

Philips customer service representative.

  Common Problems

There is no video on the monitor attached to 

the dock.

• 

Check the video connection cables to the 

dock.

• 

Unplug from the power supply, wait 10 

seconds, and then re-connect to the power 

supply.

The video on the attached monitor is 

distorted or corrupted.

• 

Check video connection cables.

• 

Check the video resolution under Control 

Panel > All Control Panel Items > Display> 

Change Display Setting.

The video on the attached monitor is not 

displaying in extended mode.

Change the settings by either:

• 

Configuring under 

Control Panel > All Control Panel Items > 

Display > Change Display Setting.

• 

Switch by cycling the “Windows Key 

+P.

The audio connectors are not functioning.

• 

Check the setting under 

Control Panel > All Control Panel Items > 

Sound to make sure the USB Audio device 

is available and set to default. Right click to 

show all available options.

HDCP content is not able to display on the 

attached monitor.

• 

Check that the attached monitor is HDCP 

compliant.

DisplayLink driver not able to install.

Get the driver by either:

1.  Downloading the latest driver from the 

DisplayLink website at  

www.displaylink.com/support.

2.  Connect to Windows Update with 

Docking stand. (by using Wi-Fi or 

Ethernet port of the notebook)

Notebook failed to boot with dock connected.

• 

Remove all USB devices connected to the 

dock; some unqualified boot devices may 

cause lock up at boot screen.

No CD drive and no Internet access for 

downloading the driver.

• 

Get an external optical drive to load the 

driver from the CD.

• 

Download the driver from http://www.

displaylink.com/support/downloads.php to a 

USB flash drive and run the setup.

Screen says

Attention

Check cable connection

• 

Make sure the monitor cable is properly 

connected to your USB docking stand. 

(Also refer to the Quick Start Guide). 

• 

Check to see if the monitor cable has bent 

pins. 

• 

Make sure the USB docking stand is turned 

on. 

Visible signs of smoke or sparks

• 

Do not perform any troubleshooting steps

• 

Disconnect the USB docking stand from 

the main power source immediately for 

safety.

• 

Contact with Philips customer service 

representative immediately.

Summary of Contents for SB4B1928

Page 1: ...www philips com welcome USB Docking stand SB4B1928 EN User manual 1 Customer care and warranty 22 Troubleshooting FAQs 25 19 28 ...

Page 2: ...B docking stand 4 2 1 Installation 4 2 2 Operating the USB docking stand 7 3 USB docking stand 8 3 1 What is it 8 3 2 Minimum systems requirement 10 3 3 Setting the software 11 3 4 Using the software 13 4 Technical Specifications 16 5 Regulatory Information 18 6 Customer care and warranty 22 6 1 Customer Care Warranty 22 7 Troubleshooting FAQs 25 7 1 Troubleshooting 25 ...

Page 3: ...and by detaching the power cable or DC power cord Please use approved power cord provided by Philips at all times If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject your USB docking stand to severe vibration or high impact conditions during operation Do not knock or drop your USB docking stand during ...

Page 4: ...sections describe notational conventions used in this document Notes Cautions and Warnings Throughout this guide blocks of text may be accompanied by an icon and printed in bold or italic type These blocks contain notes cautions or warnings They are used as follows Note This icon indicates important information and tips that help you make better use of your computer system Caution This icon indica...

Page 5: ...our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old USB docking stand and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service ...

Page 6: ...ilips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V USB docking stand drivers User s Manual 使用 前请阅读使用说明 保留备用 USB docking stand HDMI Cable DP Cable USB Cable SB4B1928 May differ based on region Install the USB docking stand to your monitor 1 Place the monitor face down on a smooth surface Pay attention not to scratch or da...

Page 7: ...r connection to an external HDMI monitor 5 Gigabit Ethernet port For connection to local area network or cable DSL modem 6 DP port For connection to an external DP monitor 7 Power switch For turning on off USB docking 8 Power inlet For connecting power cord to electric supply 9 Media Card slot To insert Secure Digital Memory Stick or multimedia card 10 Earphone For connection to headphone 11 Mic F...

Page 8: ... the USB 3 0 cable to the USB 3 0 port on the rear of the docking stand 2 Connect the other end of the USB 3 0 cable to the USB 3 0 port on your notebook PC Connect to USB docking stand 1 Connect monitor signal cable to HDMI or DP connector on the docking stand 2 The docking stand can be connected to or disconnected from notebook PC whether it is on or off 3 External devices from docking stand wor...

Page 9: ...7 2 Setting up the USB docking stand 2 2 Operating the USB docking stand Physical Function Tilt 20 5 Swivel 65 65 Height adjustment 120mm Pivot 90 0 ...

Page 10: ...to give you more space for a more productive work area With the flexibility of mounting existing 19 up to 28 monitors withVESA mounting standard Philips USB docking stand is also able to expand your workspace by adding additional monitors You can also connect HDMI DP port to your HDMI DP monitor or USB port to DisplayLink USB monitor With Windows OS it can be connected up to 6 displays not includi...

Page 11: ...ing stand W display Note 1 You could extend to maximum six displays for Windows and four displays for Mac system 2 Due to the limitation of transmission bandwidth large content videos that are 4K or above may experience less smooth picture image Mode Connection Type Max Resolution Single Head DP 1 2 3840x2160 30Hz HDMI 1 3 2560x1440 50Hz Dual Head DP 1 2 HDMI 1 3 2048x1152 60Hz ...

Page 12: ... bit Microsoft Windows 7 32 bit or 64 bit Microsoft Windows 8 32 bit or 64 bit Microsoft Windows 8 1 32 bit or 64 bit 1 GB of memory for Windows 7 and 8 2 GB of memory for Windows 8 1 1 6 GHz of dual core Central Processing Unit CPU 30 MB of free space on the hard disk drive on which you want to install the device driver Minimum System Requirements PC with 4K displays 2 0 GHz or above of dual core...

Page 13: ...1 5 K o n i n k l i j k e P h i l i p s N V A l l r i g h t s r e s e r ved Unauthorized duplication is a violation of applicable laws Made and printed in China Ve r s i o n Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V USB docking stand drivers User s Manual 使用 前请阅读使用说明 保留备用 USB docking stand 2 Do...

Page 14: ...playLink user guide please refer to the CD that comes with your USB docking stand at the following directory PC Drivers The latest version of this software can be obtained from http www DisplayLink com For further support please visit http www displaylink com support For Mac OS X installation support please visit http www displaylink com support index php ...

Page 15: ...the display of an extra monitor In the notification area click the DisplayLink icon and select DisplayLink Manager 2 To extend the Windows desktop click Multiple displays tab and select Extend these displays To mirror the primary monitor click Multiple displays tab and select Duplicate these displays ...

Page 16: ...rsion of DisplayLink software installed Check for Updates Connects to the Microsoft Windows Update Server to check for newer software versions and downloads them if available DisplayLink devices Options to configure this DisplayLink device In this section of the menu a list of connected DisplayLink devices will appear Each of these devices has its own sub configuration menu These Submenu options a...

Page 17: ...Set as Main Monitor Sets this screen as the main display Notebook Monitor Off Switches off the display of the notebook and makes the DisplayLink display the main display Note This option will only appear when 1 DisplayLink USB screen is connected It will also only appear on Laptop computers Mirror Copies what is on the main display and reproduces it on this display Note The resolution of this disp...

Page 18: ...nt compliant monitors Connectivity Signal Output DP 1 2 x1 HDMI 1 3 x1 USB 3 0 downstream x 4 including fast charger x 1 Signal Input USB 3 0 upstream x 1 Earphone jack Yes Microphone Yes LAN port RJ 45 SD card Yes 2TB max Convenience Cable management Yes VESA mount 75 x 75 mm 100 x 100 mm with attached screws Power On mode 3 8 W Typ 121 W Max Standby mode S3 4 W Typ Off mode 0 W Power LED Indicat...

Page 19: ...ick Cabinet Color Front column silver back column black base black Finish Texture Note 1 USB port 5V standby power is not supported when USB docking stand is off 2 This data is subject to change without notice Please visit http www philips com support for the most updated information 3 USB docking stand does not support hot plug EDID detection System only enables USB upstream port when connected t...

Page 20: ...2011 65 EU RoHS Directive And is produced by a manufacturing organization on ISO9000 level EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and so on should have the same power supply source The p...

Page 21: ...n Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 ...

Page 22: ... resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling in India please visit the below web link http www india philips com about sustainability recycling index page Information for U K only WARNING THIS APPLIANCE MUST BE EARTHED Important This apparatus is supplied wit...

Page 23: ...over the three wires China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products produced and sold for China market have to meet China RoHS request 根据中国大陆 电子电气产品有害物质 限制使用标识要求 也称为中国大陆 RoHS 以下部分列出了本产品中可能包 含的有害物质的名称和含量 部件名称 有害物质 铅 Pb 汞 Hg 镉 Cd 六价铬 Cr VI 多溴联苯 PB...

Page 24: ...lman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 02234...

Page 25: ...sic Service I I c 7 727 3097515 Latvia NA ServiceNet LV 371 67460399 371 27260399 Lithuania NA UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia NA AMC 389 2 3125097 Moldova NA Comel 37322224035 Romania NA Skin 40 21 2101969 Russia NA CPS 7 495 645 6746 Serbia Montenegro NA KimTec d o o 381 11 20 70 684 Slovakia NA Datalan Service 421 2 49207155 Slovenia NA PC H and 386 1 530 ...

Page 26: ...92 213 6030100 Sun Thu 10 00am 6 00pm Singapore Philips Singapore Pte Ltd Philips Consumer Care Center 65 6882 3966 Mon Fri 9 00am 6 00pm Sat 9 00am 1 00pm Taiwan FETEC CO 0800 231 099 Mon Fri 09 00 18 00 Thailand Axis Computer System Co Ltd 662 934 5498 Mon Fri 8 30am 05 30pm South Africa Computer RepairTechnologies 011 262 3586 Mon Fri 8 00am 05 00pm Israel Eastronics LTD 1 800 567000 Sun Thu 08...

Page 27: ... to show all available options HDCP content is not able to display on the attached monitor Check that the attached monitor is HDCP compliant DisplayLink driver not able to install Get the driver by either 1 Downloading the latest driver from the DisplayLink website at www displaylink com support 2 Connect to Windows Update with Docking stand by using Wi Fi or Ethernet port of the notebook Notebook...

Page 28: ...ghts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M4SB4B1928UE1WWT ...

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