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7. Troubleshooting & FAQs
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
There is no video on the monitor attached to
the dock.
•
Check the video connection cables to the
dock.
•
Unplug from the power supply, wait 10
seconds, and then re-connect to the power
supply.
The video on the attached monitor is
distorted or corrupted.
•
Check video connection cables.
•
Check the video resolution under Control
Panel > All Control Panel Items > Display>
Change Display Setting.
The video on the attached monitor is not
displaying in extended mode.
Change the settings by either:
•
Configuring under
Control Panel > All Control Panel Items >
Display > Change Display Setting.
•
Switch by cycling the “Windows Key
+P.
The audio connectors are not functioning.
•
Check the setting under
Control Panel > All Control Panel Items >
Sound to make sure the USB Audio device
is available and set to default. Right click to
show all available options.
HDCP content is not able to display on the
attached monitor.
•
Check that the attached monitor is HDCP
compliant.
DisplayLink driver not able to install.
Get the driver by either:
1. Downloading the latest driver from the
DisplayLink website at
www.displaylink.com/support.
2. Connect to Windows Update with
Docking stand. (by using Wi-Fi or
Ethernet port of the notebook)
Notebook failed to boot with dock connected.
•
Remove all USB devices connected to the
dock; some unqualified boot devices may
cause lock up at boot screen.
No CD drive and no Internet access for
downloading the driver.
•
Get an external optical drive to load the
driver from the CD.
•
Download the driver from http://www.
displaylink.com/support/downloads.php to a
USB flash drive and run the setup.
Screen says
Attention
Check cable connection
•
Make sure the monitor cable is properly
connected to your USB docking stand.
(Also refer to the Quick Start Guide).
•
Check to see if the monitor cable has bent
pins.
•
Make sure the USB docking stand is turned
on.
Visible signs of smoke or sparks
•
Do not perform any troubleshooting steps
•
Disconnect the USB docking stand from
the main power source immediately for
safety.
•
Contact with Philips customer service
representative immediately.
