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9. Troubleshooting &
FAQs
9.1 Troubleshooting
This page deals with problems that can
be corrected by a user. If the problem
still persists after you have tried these
solutions, contact Philips customer
service representative.
1
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is
plugged into the power outlet and
into the back of the monitor.
•
First, ensure that the power button
on the rear of the monitor is in the
OFF position, then press it to the ON
position.
No Picture (Power LED is White)
•
Make sure the computer is turned
on.
•
Make sure the signal cable is
properly connected to your
computer.
•
Make sure the monitor cable has no
bent pins on the connect side. If yes,
repair or replace the cable.
•
The Energy Saving feature may be
activated
Screen says
• Make sure the monitor cable
is properly connected to your
computer. (Also refer to the Quick
Start Guide).
• Check to see if the monitor cable
has bent pins.
• Make sure the computer is turned
on.
Visible signs of smoke or sparks
• Do not perform any troubleshooting
steps
• Disconnect the monitor from mains
power source immediately for safety
• Contact with Philips customer
service representative immediately.
2
Imaging Problems
Image vibrates on the screen
• Check that the signal cable is
properly securely connected to the
graphics board or PC.
Image appears blurred, indistinct or too
dark
• Adjust the contrast and brightness
on On-Screen Display.
An "after-image", "burn-in" or "ghost
image" remains after the power has
been turned off.
• Uninterrupted display of still or
static images over an extended
period may cause "burn-in", also
known as "after-imaging" or "ghost
imaging", on your screen. "Burn-in",
"after-imaging", or "ghost imaging"
is a well-known phenomenon in
LCD panel technology. In most
cases, the "burn-in" or "after-
imaging" or "ghost imaging" will
disappear gradually over a period
of time after the power has been
switched off.
• Always activate a moving screen
saver program when you leave your
monitor unattended.
• Always activate a periodic screen
refresh application if your LCD
monitor will display unchanging
static content.
• Failure to activate a screen saver, or
a periodic screen refresh application
