Troubleshooting
This chapter summarizes the most common problems you could encounter
with the device. If you are unable to solve the problem with the information
below, visit www.philips.com/support for a list of frequently asked questions
or contact the Consumer Care Center in your country.
Problem
Possible cause
Solution
The device/adapter
becomes warm during use
This is normal.
No action required.
When I place the device on
the skin it does not release
a flash. The 'ready to flash'
light blinks orange and
then lights up orange
continuously.
You skin tone in the area to
be treated is too dark.
Treat other body areas with lighter skin
tones with Lumea.
The 'ready to flash light'
doesn't light up when I
place the attachment on
my skin, but the cooling fan
works.
The device is not completely
in contact with your skin.
Place the device at a 90 degree angle on
the skin so that the integrated safety
system is in contact with your skin.
The 'ready to flash light'
lights up white but the
device does not produce a
flash when I press the flash
button.
The device needs to be reset. To reset the device, switch it off and
switch it on again.
The intensity lights are
blinking alternately, going
from 1 to 5, then 5 to 1.
The overheat protection has
been activated.
Let the device cool down until the lights
stop blinking alternately. After approx. 5
minutes the device will automatically
turn off.
The intensity lights are all
blinking.
The device needs to be reset. To reset the device, switch it off and
unplug the adapter from the mains.
Then, plug it in and switch it on again.
The skin reaction after
treatment last longer than
usual.
You have used a light
intensity setting which is too
high for you.
Select a lower intensity next
time.
See
chapter 'Using your Philips
Lumea', section 'Selecting the right light
intensity'.
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