Philips ID937 User Manual Download Page 60

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Troubleshooting

Troubleshooting of the Answering Machine

Problem

Causes

Solution

The answering machine does
not record messages

• Memory is full
• The ANSWER ONLY mode

has been activated

• Delete old messages
• Activate

Answ. & Record

mode

(see "Answering machine
mode" on page 53)

Remote control access does
not work

• Remote control access has not

been activated

• Activate Remote control access

(see "Remote control access"
on page 56)

Cannot record outgoing
message

• Memory is full

• Delete old messages

The ID937 hangs up during
remote access

• You have not changed your

Master PIN code

• You have taken more than 8

seconds to enter the Master
PIN code

• To prevent unauthorised access

to your answering machine,
your Master PIN code must be
changed. To change PIN code,
see page 46

• Enter the Master PIN code

within 8 seconds

The answering machine stops
automatically

• Memory is full
• Message exceeds 3 minutes

• Play and delete old messages
• Messages must not exceed 3

minutes

ID937_IFU_EN.book Page 60 Thursday, December 21, 2006 11:36 AM

Summary of Contents for ID937

Page 1: ...8VHU PDQXDO ...

Page 2: ......

Page 3: ...6 Overview of the handset 9 Overview of the base station 9 Main features of your ID937 11 Connect 12 Install 16 Call 20 Phonebook 25 Call log 27 SMS 35 Clock Alarm 37 Personal Settings 42 Advanced Settings 48 Network Services 51 Games 52 Telephone Answering Machine TAM 58 Troubleshooting 61 Information 62 Index Contents ...

Page 4: ...torage temperatures Operate in a place where temperature is always between 0 and 35º C 32 to 95º F Store in a place where temperature is always between 20 and 45º C 4 to 113º F Battery life may be shortened in low temperature conditions Installation requirements This product requires an electrical supply of 220 240 volts alternating monophased power excluding IT installations defined in standard E...

Page 5: ...t be attached to the line cord In this case you have to connect the line adaptor to the line cord first before plugging the line cord to the line socket In multihandset packs you will find one or more additional handsets chargers with power supply units and additional rechargeable batteries Handset Base station Quick Start Guide 2 AAA rechargeable batteries Splitter ...

Page 6: ...dset LCD Screen Talk key Keypad lock key Up Down Navigation keys Earpiece Right Soft key Hang up key Alphanumeric keypad Case key Pause key Ringer off key Intercom key Loudspeaker key Event LED top of the handset Left Soft key Microphone ...

Page 7: ... or go to the previous phonebook or call log record Increase earpiece volume during a call Go to the previous character in editing mode d Access phonebook from stand by mode Scroll down a menu list or go to the next phonebook or call log record Decrease earpiece volume during a call Go to the next character in editing mode c Initiate an internal call v Answer an incoming call in handsfree mode Act...

Page 8: ...The loudspeaker is ON Alarm clock is activated SMS reception is activated It blinks when the memory for SMS is full Telephone answering machine TAM is activated It blinks when the memory for answer ing machine messages is full Do not Disturb mode is activated There are new SMS messages received The number of new SMS messages received is also displayed on the left of the icon There are new missed c...

Page 9: ...card 20 CLOCK ALARM Set date and time alarm alarm tone and Do not Disturb mode 35 PERSONAL SET Set Handset tone Wallpaper Contrast Handset name Auto Pick up Hang up Languages Babysit mode Backlight time and Theme Colour 37 ADVANCED SET Set Recall time Dial mode Call barring Baby call mode Register Unregister handset Select Base Change PIN Reset phone Auto prefix Conference mode HD Sound and Demo m...

Page 10: ...o your desired menu option 2 Choose SELECT by pressing the key directly below it left soft key m In this example the alarm is On Once To change your selection To confirm your selection Return to previous menu level or stand by screen 1 Press key to scroll to your desired option 2 Choose SELECT by pressing the key directly below it left soft key m 3 Choose BACK by pressing the key directly below it...

Page 11: ...adaptor to the line cord first before plugging the line cord to the line socket TIP Avoid placing the base station too close to large metal objects such as filing cabinets radiators or electrical appliances This can impair the range and sound quality Buildings with thick internal and external walls may impair transmission of signals to and from the base WARNING The base station does not have an ON...

Page 12: ... cover 2 Place the batteries as indicated and replace the cover 3 Lock the battery cover Charge battery 1 Place the handset on the charging cradle of the base station A beep tone is emitted if the handset is placed correctly screw screw charger contact plate Unlock Bottom View anticlockwise screw screw charger contact plate Lock Bottom View clockwise Please use a coin or screwdriver that is the ri...

Page 13: ...k Configure your ID937 Before you use your ID937 you need to configure it according to the country of use After charging it for a few minutes the word WELCOME appears in various languages Follow these steps to configure your phone 1 Scroll to the word WELCOME in your preferred language and press mSELECT 2 Scroll to your country 3 Press mSELECT to confirm your selection 4 Scroll to your operator if...

Page 14: ...the handset again j Keypad lock unlock Press and hold key for 2 seconds to lock or unlock the keypad in stand by mode Paging The paging feature enables you to locate a missing handset if the handset is in range and contains charged batteries Short press p key on the base The handset starts to ring Once retrieved press any key on the handset to end the paging Stand by mode If the handset is not use...

Page 15: ...n your telephone answering machine If you have subscribed to Caller Line Identification the event LED also blinks when there is a new call a new SMS or a new voice mail message Default settings Ringer Volume Medium Earpiece Volume Volume 3 Speaker Volume Volume 3 Key Beep On Wallpaper Contrast Level 2 Auto Pick up Off Auto Hang up On Babysit mode Off Alarm clock Off Barring mode Off SMS reception ...

Page 16: ...l to a phonebook entry 3 Press r to dial the number Answer a call When the phone rings press r key TIP The handset stores the last 7 numbers dialled The last number dialled will appear first in the redial list If the redial number matches a phonebook entry the name will be displayed instead You need to subscribe to Caller Line Identification service to be able to see the caller s number or name in...

Page 17: ...is an incoming call other status in progress such as phone setting menu navigation etc will be aborted TIP If Auto Pick up mode see page 40 is activated you can simply lift up the handset from its base station to answer the call This feature is deactivated by default WARNING When the handset rings during an incoming call please do not hold the handset too close to your ear as the volume of the rin...

Page 18: ...ional handset 1 Press c key in stand by mode 2 Intercom is established immediately if there are only 2 registered handsets If there are more than 2 regis tered handsets the handset numbers which are available for intercom will be displayed Scroll to All Handsets and press mSELECT to call all the handsets or scroll to the specific handset you want to call and press mSELECT Transfer an external call...

Page 19: ...or name of the second caller will also be displayed if you have subscribed to Caller Line Identification service CLI Please contact your network provider for more information on this service Alternatively you may press mOPTION to select Accept Hold Accept End or Reject CW during call waiting To confirm scroll to your desired option and press mOK The above operations may be different according to y...

Page 20: ...LECT press mSELECT to enter New Entry 2 Enter the name of the contact maximum 14 characters and press mOK 3 Enter the number maximum 20 digits and press mOK 4 Enter the SMS Box number and press mOK only for UK Phonebook New Entry List Edit Entry Delete Entry Delete All Direct Memory Copy from SIM Phbk transfer To view the details of a phonebook entry press mVIEW To dial a number from the phonebook...

Page 21: ...te Entry and press mSELECT 2 Scroll to the entry you wish to delete and press mSELECT 3 Press mOK to confirm A validation tone is emitted Delete all phonebook entries 1 Press mMENU scroll to Phonebook and press mSELECT scroll to Delete All and press mSELECT 2 Press mOK to confirm A validation tone is emitted You can assign individual contacts to specific groups of your choice For example Group A c...

Page 22: ...change the number currently stored press mSELECT and press mSELECT again to select Add 4 Scroll to the entry you wish to store as direct access memory 5 Press mOK to confirm A validation tone is emitted Delete a direct access memory 1 Press mMENU scroll to Phonebook and press mSELECT scroll to Direct Memory and press mSELECT 2 Select a key Key 0 to Key 9 and press mVIEW 3 Press mSELECT and scroll ...

Page 23: ...ransfer phonebook This feature allows you to transfer the phonebook from one handset to another handset when there are at least 2 handsets registered to your base station 1 Press mMENU scroll to Phonebook and press mSELECT scroll to Phbk transfer and press mSELECT 2 Scroll to Copy All or Select Entry If you choose Copy All then all entries in the handset will be copied to the selected handsets If ...

Page 24: ...andsets scroll to All Handsets or scroll to select a specific handset 5 Press mSELECT to confirm The copy progress will be displayed on the screen 6 A message Completed will be displayed upon successful completion OVERWRITE will be displayed on the selected handsets press mYES to confirm or NO to cancel The receiving handsets must be in stand by or screensaver mode before the phonebook entries can...

Page 25: ...ss u in stand by mode press mSELECT to enter Call List scroll to an entry and press mMENU 2 Press mSELECT to Save number 3 Enter name and press mOK 4 Edit number if necessary and press mOK 5 Enter the SMS Box number and press mOK only for UK 6 Scroll to choose a group No Group Group A Group B Group C and press mSELECT A validation tone is emitted Delete a call list entry 1 Press u in stand by mode...

Page 26: ... Enter name and press mOK 4 Edit number if necessary and press mOK 5 Enter the SMS Box number and press mOK only for UK 6 Scroll to choose a group No Group Group A Group B Group C and press mSELECT A validation tone is emitted Delete a number from redial list 1 Press REDIAL in stand by mode and scroll to select an entry 2 Press mMENU and scroll to Delete and press mSELECT 3 Press mOK to confirm A ...

Page 27: ...s In order to send and receive SMS messages there must be at least one SMS Box Box 9 with empty password is created by default only for UK For more information please refer to SMS Box only for UK on page 32 Write and send new SMS 1 Press mMENU press mSELECT to enter SMS press mSELECT again to enter Write a SMS 2 Scroll to the desired SMS Box Box 0 to Box 9 and press mSELECT only for UK Otherwise y...

Page 28: ...fic SMS Box Key Operation 1 space 1 _ 2 a b c 2 à ä ç å æ 3 d e f 3 é è Φ 4 g h i 4 ì Γ 5 j k l 5 Λ 6 m n o 6 ñ ò ö 7 p q r s 7 β Π Θ Σ 8 t u v 8 ù ü 9 w x y z 9 ø Ω Ξ Ψ 0 0 You can enter up to 160 characters for an SMS If you receive a call while writing an SMS the operation will be interrupted When you go back to SMS editing the message will be retrieved automatically By default the destination ...

Page 29: ... When viewing the message content you can press mMENU to access the following options Reply Send a reply to the sender of the message Edit Forward the message to another recipient Save number Save the sender s number to your phonebook Delete Delete the selected message Delete All Delete all messages in the Inbox If the message cannot be sent successfully the screen will display SMS not Sent and th...

Page 30: ...message in the Draft box on page 31 to save the message in the Draft box Save sender s phone number to phonebook 1 While viewing the message content press mMENU to display the Inbox menu options 2 Scroll to Save number and press mSELECT to enter a name for this new contact 3 Enter the name and press mOK to modify number 4 To confirm the number press mOK again 5 Enter the SMS Box number and press m...

Page 31: ...ions Edit a Draft message 1 While viewing the message content press mMENU to display the Draft box menu options 2 Press mSELECT to Edit the message 3 After editing press mOK to confirm message 4 Refer to steps 5 to 7 in Write and send new SMS on page 27 to send the message or steps 1 to 3 in Save a message in the Draft box on page 31 to save the message in the Draft box Send a message from Draft b...

Page 32: ...other phone if you have subscribed to the CLI and SMS services from your network provider By default SMS reception is set to On so that you can receive SMS messages To activate or deactivate the reception of SMS 1 Press mMENU press mSELECT to enter SMS scroll to SMS Settings and press mSELECT press mSELECT to enter SMS Reception 2 Scroll to On or Off and press mSELECT to confirm SMS Box only for U...

Page 33: ...ox and press mSELECT 4 Enter PIN if needed and press mOK to confirm box deletion To change the box number of an SMS Box only for UK 1 Press mMENU press mSELECT to enter SMS scroll to SMS Settings and press mSELECT scroll to SMS Boxes and press mSELECT 2 Scroll to the SMS box for which you wish to change the box number and press mSELECT 3 Scroll to Change Box Nr and press mSELECT 4 Enter the new bo...

Page 34: ...Default Ctr and press mSELECT 2 Scroll to SMS Center that you wish to set as default center SMS Center 1 SMS Center 2 or SMS Center 3 and press mSELECT A validation tone is emitted 1st Ring When this function is set to Off the first ring from a voice call will not sound This is particularly useful in coun tries where calling line identity is sent after the first ring so no phones in the house woul...

Page 35: ...mOK A validation tone is emitted and the screen returns to previous menu Alarm tone 1 Press mMENU scroll to Clock Alarm and press mSELECT scroll to Alarm Tone and press mSELECT 2 Scroll to the desired melody Melody 1 Melody 2 or Melody 3 to play the melody 3 Press mSELECT to set the alarm tone Clock Alarm Set Date Time Alarm Alarm Tone Do not Disturb Enter the date in Day Month Year format and the...

Page 36: ... Day and press mSELECT 2 Scroll to your desired option All Week Weekday Monday Tuesday or Sunday and press mSELECT 3 If you select All Week or Weekday press mSELECT again to confirm 4 If you select Monday Tuesday or Sunday a will appear at the beginning of the row to indicate your selection You can select more than 1 day 5 After you have made your selection scroll to OK and press mSELECT to confir...

Page 37: ...le on your handset To set Ring Melody 1 Press mMENU scroll to Personal Set and press mSELECT press mSELECT to enter Handset Tones scroll to Ring Melody and press mSELECT 2 Scroll to your desired melody to play the melody 3 Press mSELECT to set the ring melody A validation tone is emitted and the screen returns to previous menu Personal Set Handset Tones Wallpaper Contrast Handset Name Auto Pick up...

Page 38: ...ELECT 3 Scroll to the desired melody to play the melody 4 Press mSELECT to set the group melody A validation tone is emitted and the screen returns to previous menu Key Beep A single beep is emitted when a key is pressed You can enable or disable the key beep By default the key beep is On To set key beep On Off 1 Press mMENU scroll to Personal Set and press mSELECT press mSELECT to enter Handset T...

Page 39: ...evel 3 The default contrast level is Level 2 To set contrast level 1 Press mMENU scroll to Personal Set and press mSELECT scroll to Contrast and press mSELECT 2 Scroll to your desired contrast level Level 1 Level 2 or Level 3 and press mSELECT to confirm A validation tone is emitted and the screen returns to previous menu Handset Name You can name the handset and display the handset name in stand ...

Page 40: ...fferent display languages To change the language 1 Press mMENU scroll to Personal Set and press mSELECT scroll to Language and press mSELECT 2 Scroll to your desired language and press mSELECT to confirm A validation tone is emitted and the screen returns to previous menu Babysit mode You must have at least 2 handsets registered to your base station to be able to use this feature see page 45 To re...

Page 41: ...heme colour 1 Press mMENU scroll to Personal Set and press mSELECT scroll to Theme Colour and press mSELECT 2 Scroll to Theme Colour 1 Theme Colour 2 or Theme Colour 3 and press mSELECT to confirm A validation tone is emitted In Babysit mode all keys are deactivated except for mMENU key Babysit mode is displayed on the screen when this function is activated and the handset cannot perform any norma...

Page 42: ... Set and press mSELECT and press mSELECT to enter Recall Time 2 Scroll to select Short Medium Long and press mSELECT to confirm A validation tone is emitted and the screen returns to previous menu Advanced Set Recall Time Dial Mode Call Barring Baby call Registration Select Base Unregistration Change PIN Reset Auto prefix Conference HD Sound Demo Mode This setting is useful when using network serv...

Page 43: ...ll to Advanced Set and press mSELECT scroll to Call Barring and press mSELECT 2 Enter the Master PIN when prompted and press mOK to confirm 3 Press mSELECT to enter Barring Mode 4 Scroll to On or Off and press mSELECT to confirm A validation tone is emitted and the screen returns to previous menu To modify Call Barring number 1 Press mMENU scroll to Advanced Set and press mSELECT scroll to Call Ba...

Page 44: ...et and press mSELECT scroll to Baby call and press mSELECT 2 Enter the Master PIN when prompted and press mOK to confirm 3 Scroll to Number and press mSELECT 4 The last stored Baby Call number is displayed if any 5 Enter the new Baby Call number and press mOK to confirm A validation tone is emitted and the screen returns to previous menu Registration The procedures described below are the procedur...

Page 45: ... Set and press mSELECT scroll to Select Base and press mSELECT 2 Scroll to the desired base station and press mOK to confirm 3 The handset will start searching for the base station If the selected base is found a validation tone is emit ted Unregistration To unregister a handset 1 Press mMENU scroll to Advanced Set and press mSELECT scroll to Unregistration and press mSELECT 2 Enter the Master PIN...

Page 46: ...emitted the message New PIN Stored appears and the screen returns to previous menu Reset Reset to default settings 1 Press mMENU scroll to Advanced Set and press mSELECT scroll to Reset and press mSELECT 2 Scroll to Yes and press mSELECT A validation tone is emitted and the unit is reset to its default settings Please see Default settings on page 15 Auto Prefix The maximum length of an auto prefix...

Page 47: ...pondent was talking next to you To activate deactivate HD Sound mode 1 Press mMENU scroll to Advanced Set and press mSELECT scroll to HD Sound and press mSELECT 2 Scroll to On or Off and press mSELECT to confirm Demo Mode 1 Press mMENU scroll to Advanced Set and press mSELECT scroll to Demo Mode and press mSELECT 2 Press mSELECT to start the demo mode The demo mode begins 3 To exit from this mode ...

Page 48: ...ish to set Call Forward Call Fwd Busy Call Fwd UnAns and press mSELECT 3 Scroll to Settings and press mSELECT to enter the number for forwarding 4 Press mOK to confirm Activate Call Forward 1 Press mMENU scroll to Net Service and press mSELECT 2 Scroll to the type of call forwarding option you wish to set Call Forward Call Fwd Busy Call Fwd UnAns and press mSELECT 3 Press mSELECT to Activate 4 The...

Page 49: ... mMENU scroll to Net Service and press mSELECT scroll to Voice Mail and press mSELECT 2 Press mSELECT to select Voice Mail 1 3 Scroll to Settings and press mSELECT 4 Modify the voice mail number and press mOK Activate Voice Mail 1 Press mMENU scroll to Net Service and press mSELECT scroll to Voice Mail and press mSELECT 2 Press mSELECT to select Voice Mail 1 3 Press mSELECT to Activate 4 The numbe...

Page 50: ...Press mMENU scroll to Net Service and press mSELECT scroll to Withhold ID and press mSELECT 2 Scroll to Settings and press mSELECT 3 Enter the required number for withholding ID and press mOK Activate Withhold ID 1 Press mMENU scroll to Net Service and press mSELECT scroll to Withhold ID and press mSELECT 2 Press mSELECT to Activate 3 The number for that selected service will be dialled 4 When the...

Page 51: ...ENU scroll to Games and press mSELECT scroll to Puzzle and press mSELECT 2 An instruction screen is displayed 3 Press mSELECT to start the game 4 To exit from the game press Tetris You can rotate each shaped block as they fall such that they fit neatly into horizontal blocks The more blocks you can gather within the same level the more you will score To start the game 1 Press mMENU scroll to Games...

Page 52: ... mMENU scroll to Answer Machine and press mSELECT press mSELECT to enter Play 2 Press mSELECT the first recorded message will start to play until the last recorded message During message playback you can press mMENU to select the available options please refer to the options available under Playback of new messages via handset on page 52 Adjust volume Press key Stop playback Press e to return to P...

Page 53: ...hine and press mSELECT scroll to Answ Mode and press mSELECT 2 There are 3 answering modes available Answer Only Answ Record or VIP Mode The current selected mode is highlighted 3 To change the answering mode scroll to your selection and press mSELECT Set Outgoing Messages OGM 1 If you set the answering mode as Answer Only or Answ Record you can choose to set your outgoing message as Predefined or...

Page 54: ... members in the VIP list when they call you VIP Mode is automatically activated if there is a number in the VIP list The following options are available in VIP Mode Add VIP numbers 1 Press mMENU scroll to Answer Machine and press mSELECT scroll to Answ Mode and press mSELECT 2 Scroll to VIP Mode and press mSELECT 3 Press mSELECT to enter the VIP List 4 The numbers in the VIP list will be displayed...

Page 55: ... scroll to Answer Machine and press mSELECT scroll to Ans Settings and press mSELECT Ring delay This is the number of rings before the answering machine answers and starts playing your greeting message You can set the answering machine to start playing your greeting message after 1 to 7 rings or Toll saver The default ring delay is 5 1 Press mMENU scroll to Answer Machine and press mSELECT scroll ...

Page 56: ...in until you enter the correct number 3 If the access code is correct a validation tone can be heard If there are new messages all the new messages will be played immediately and then stop when there are no more new messages If there are no new messages the answering machine will not play any messages The following table indicates how to access the below features during remote access procedure Cal...

Page 57: ...of the predefined outgoing message The availability of this menu and the language options available are country dependent To set voice language 1 Press mMENU scroll to Answer Machine and press mSELECT scroll to Ans Settings and press mSELECT scroll to Voice Language and press mSELECT 2 The current selected language is highlighted 3 Scroll to your preferred language and press mSELECT to confirm A v...

Page 58: ...se station Use the line cable provided Connect the line adaptor when needed to the line cord Poor audio quality You are too far from the base station The base station is too close to electrical appliances reinforced concrete walls or metal doorframes Move closer to the base station Move the base station at least one metre away from any elec trical appliances The icon is blinking Handset is not reg...

Page 59: ...k or base station as far away as possible Caller Line Identification CLI service does not work The service is not activated Check your subscription with your network operator No ring tone The ring tone is deactivated Increase the volume A phonebook entry cannot be stored The phonebook is full Delete an entry to free memory Cannot receive new SMS SMS storage space is full Wrong SMS settings Delete ...

Page 60: ...trol access see Remote control access on page 56 Cannot record outgoing message Memory is full Delete old messages The ID937 hangs up during remote access You have not changed your Master PIN code You have taken more than 8 seconds to enter the Master PIN code To prevent unauthorised access to your answering machine your Master PIN code must be changed To change PIN code see page 46 Enter the Mast...

Page 61: ...in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC Recycling and disposal Disposal instructions for old products The WEEE Directive Waste Electrical and Electronic Equipment 2002 96 EC has been put in place to ensure that products are recycled using best available treatment recovery and recycling techniques to ensure human health and give utmost prot...

Page 62: ...ame 39 Handset Tones 37 Handset keys 7 Handsfree answering 17 I Icons symbols 8 Inbox 29 Incoming number 34 Install battery 12 Intercom 18 K Key Beep 38 Keypad lock 14 Keypad lock unlock 14 Keypad unlock 14 L Language 40 Loudspeaker volume 17 Low battery warning 13 M Main features 9 Make a call 14 Master PIN 46 Memory 51 Menu navigation 10 Mute 17 Mute handset 17 N Noise interference 59 O Other ne...

Page 63: ... subject to change without notice Trademarks are the property of Koninklijke Philips Electronics N V or their respective owners 2006 Koninklijke Philips Electronics N V All rights reserved www philips com 3111 285 27241 ...

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