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ENGLISH
Frequently asked questions
Question
Answer
The appliance makes a
lot of noise, produces an
unpleasant smell, feels hot
to the touch or produces
smoke. What should I do?
The appliance may produce an unpleasant smell or
emit a little smoke if it has been used too long. In
this case you should switch off the appliance and let
it cool down for 60 minutes. If the problem persists,
in the U.S. or Canada only, call 1-866-309-8817 for
assistance.
Is it possible to damage the
appliance by processing very
hard ingredients?
Yes, the appliance may get damaged if you process
very hard ingredients such as bones, fruit with
stones or frozen ingredients.
Why does the appliance
suddenly stop working?
Some hard ingredients may block the blade unit.
Unplug the appliance, detach the motor unit and
carefully remove the ingredients that block the
blade unit.
