Guarantee & service
If you need information or if you have a problem, please
visit the Philips website at
www.philips.com
or contact
the Philips Customer Care Centre in your country
(you find its phone number in the worldwide guarantee
leaflet). If there is no Customer Care Centre in your
country, go to your local Philips dealer or contact the
Service Department of Philips Domestic Appliances and
Personal Care BV.
Troubleshooting
Problem
Cause
Solution
Reduced
epilating
performance.
You moved the
epilator in the
wrong direction.
Move the appliance against the direction
of hair growth.
You place
the epilating
head on the skin at
the wrong angle.
Make sure you place the appliance
perpendicularly onto the skin.
The epilating head
did not touch the
skin.
Make sure both the epilating head and
the skin cooler are in proper contact
with your skin during epilation.
You moistened
your skin with
water or a cream
or other skincare
product prior to
epilation.
Make sure your skin is entirely dry and
free from grease. Do not put any cream,
body milk or other skincare product on
your skin before you start to epilate.
The appliance
does not work.
The socket to
which the appliance
is connected is not
live.
Make sure the socket you use is live. If
you use a socket in a bathroom cabinet,
you may need to switch on the light to
activate the socket.
The appliance is not
switched on.
Make sure that the appliance is plugged
in and switched on.
You did not attach
the epilating head
correctly.
Place the epilating head on the appliance
and press it onto the appliance until it
snaps home (‘click’).
Skin irritation
occurs.
You used the
epilator for the first
time or after a long
period of disuse.
Some skin irritation may occur the first
few times you use the appliance. This is
absolutely normal and usually disappears
quickly. For tips to reduce skin irritation,
see the first section of chapter ‘Using the
appliance’. Also make sure you keep the
epilating head clean.
The cooling
glove is not cold
enough.
You did not put the
ice gel pad in the
freezer or freezing
compartment.
Put the ice gel pad in the freezer or
freezing compartment (***) for at
least 2 hours. Do not store the ice gel
pad in the refrigerator.
You did not freeze
the ice gel pad long
enough.
Put the ice gel pad without the
cooling glove in the freezer or freezing
compartment (***) for at least 2 hours.
It is not possible
to remove the
epilating head.
You did not press
the release button.
Press the release button and pull the
epilating head off the appliance (Fig. 10).
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