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9 Troubleshooting
If you encounter any problems while using this multi cooker, please check the following before you apply for
assistance.If you cannot resolve the problem, please contact our designated specialised maintenance
department.
The indicator light
does not switch on
The indicator
light switches
on
Serial
number
Electric heating plate
does not heat up
Electric heating plate
heats up
Electric heating plate
does not heat up
1.Indicator light wiring is loose
2.Indicator light is damaged
1.Internal wiring is loose
2.Heating element is burnt out
Contact the designated maintenance department for
repair
Contact the designated maintenance department for
repair
Contact the designated maintenance department for
repair
3.Contact the designated maintenance department
for repair
1.Rice has not had long enough to cook
2.Electric heating plate is distorted
3.Inner pot is misshapen
4.Inner pot is installed incorrectly, leaving a gap.
5.Dirt between the inner pot and the heating
plate
1.Cook the rice to your liking Slightly misshapen
equipment can be corrected using fine sandpaper.
Severely misshapen equipment should be sent to
the maintenance department to be replaced.
2.Contact the designated maintenance department
to replace the pot
3.Gently rotate the inner pot to the correct position
4.Clean with fine sandpaper
2.Magnet fails to limit the
temperature
3.Keep-warm element burns out or has a
loose connection
3.Thermostat on lid not working correctly
Food (congee) overflow
1.Steam valve installed incorrectly
2.Steam valve is misshapen or blocked by dirt
1.Install according to the instructions in the manual
2.Clean or remove dirt as required
1
2
3
4
5
Faults
Causes
Solutions
The multi cooker is not
connected to the power
supply
Check that the power switch, fuse plugs and sockets
and power supply lead are all in good working
condition, and that the plug is connected properly
Using different foods
or cooking for too
long
The food could
burn or will not be
able to keep warm
automatically.
1.Instructions about the cooking button and
lever should be complied with completely.
