Troubleshooting
If a fault occurs, first check the points listed. For further help and other troubleshooting
tips, please also check out FAQ for your player at www.philips.com/support. If you are
unable to find a solution from these hints, consult your dealer or service center.
WARNING:
Under no circumstances should you try to repair the set yourself, as this will invalidate the warranty.
Problem
Cause
Solution
Cannot hear music
Battery drained
Charge the battery (
see step 1, page 2
)
Auto power off
Your player automatically powers off 60
seconds after music is paused and no keys
are pressed. Press and hold
2;
to power
ON again.
Auto power off
Loose connection
Check headphones / remote control
connection
No player response
Firmware corrupted
Restore firmware (
see page 11
)
USB doesn't work
Loose connection
Check connection
Wrong OS version
Your operation system must be Windows
98SE or Mac OS 9.2.2 or 10.2.6 or later
USB driver not installed
Windows 98SE user only
: install the USB
driver provided in by-packed CD
Player connected to
Connect your player to another USB
Mac keyboard
port
Cannot play track
Track format not
Your player is not able to play AAC
supported
encrypted or WMA songs bought from
the internet.
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