37
Service
10.2 Troubleshooting
Problem
Possible cause/solution
The device does not turn on • The built-in battery is empty.
X
Recharge the battery.
The device does not playback
recordings
• The keypad lock may be enabled.
X
Slide the on/off switch to the "Off"
position.
• No recordings are saved in the device.
The microSD card cannot
be selected as a recording
location
• There is no memory card in the device.
X
Insert a memory card into the
device.
• The memory card is not formatted (file
system FAT32).
X
Format the memory card in the
device.
I cannot hear anything from
the speaker.
• A headset is connected to the device.
• The volume is at the lowest setting.
Problem
Possible cause/solution
The recording session does
not start
• Pre-recording or voice-activated
recording mode may be enabled.
• The keypad lock may be enabled.
X
Slide the on/off switch to the "Off"
position.
• The maximum number of recordings
may have been reached or the available
space for recording is full.
X
Delete some recordings or move
them to an external device.
X
Select another location folder.
I cannot hear anything from
the headphones.
• The headphones are incorrectly
connected.
X
Check the headphone connection.
• The volume is at the lowest setting.
External microphone records
mono sound only
Switch external sound source to stereo
microphone.
