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6 Troubleshooting
Warning
•
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/support.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
No picture.
• Refer to the TV user manual for how to
select the correct video input channel.
• If you have turned on the progressive scan
or changed a TV system setting, switch
back to the default setting: 1) Press to
open the disc compartment. 2) Press
DISC MENU
(for progressive scan) or
SUBTITLE
(for TV system).
No sound output from the TV.
• Make sure that the audio cables are
correctly connected between this player
and the TV.
No sound during DivX video playback.
• The audio codes are not supported.
No audio output from the loudspeakers of the
connected external audio device (for example,
stereo system, amplifier receiver).
• Make sure that the audio cables or coaxial
cable are correctly connected.
• Switch the external audio device to
correct audio input source.
Disc cannot be read.
• Make sure that this player supports the
disc (see "Specifications" > "Playable
media").
• For a recorded disc, make sure that the
disc is finalized.
A USB storage device cannot be read.
•
Make sure that the format of the USB
storage device is compatible with this
player (see "Specifications" > "USB").
•
Make sure that the file system on the USB
storage device is supported by this player
(see "Specifications" > "USB").
Files cannot be displayed or read.
• Make sure that the number of files or
folders does not exceed the supported
limit of this player (maximum 648 files or
299 folders).
• Make sure that this player supports these
files (see "Specifications" > "File format").
DivX video files cannot be played.
•
Make sure that the DivX video file is
complete.
•
Make sure that the file extension is correct.
•
DRM-protected video files that are stored
on a USB flash drive cannot be played
through an analog video connection (for
example, composite, component, and
scart). Transfer the video content onto a
supported disc to play these files.
DivX subtitles do not display correctly.
•
Make sure that the subtitle file has the
same name as the DivX video file.
•
Make sure that the subtitle file has an
extension name supported by this player
(.srt, .sub, .txt, .ssa, or .smi).
•
Select the character set that supports the
subtitle (see "Use your DVD player" >
"DivX videos").
DVP3651K_55_UM_V1.2.indb 15
2013/3/5 15:09:44