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Troubleshooting
(continued)
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Problem
Solution
Picture freezes momentarily
– Check the disc for fingerprints/scratches and
during playback
clean with a soft cloth wiping from center to edge.
No return to start-up screen when
– Reset the unit by switching the player off, then on
disc is removed
again.
The player does not respond to
– Aim the Remote Control directly at the sensor
the Remote Control
on the front of the player.
– Reduce the distance to the player.
– Replace the batteries in the Remote Control.
– Re-insert the batteries with their polarities (+/–
signs) as indicated.
Buttons do not work
– To completely reset the player, unplug the AC
cord from the AC outlet for 5-10 seconds.
Player does not respond to some
– Operations may not be permitted by the disc.
operating commands during playback.
Refer to the instructions of the disc jacket.
DVD Player cannot read
– Use a commonly available cleaning CD/DVD to
CDs/DVDs
clean the lens before sending the DVD Player for
repair.
Menu items cannot be selected
– Press STOP twice before selecting System Menu.
– Depending on the disc availability, some menu items
cannot be selected.
Unable to play DivX movies
– Check that the DivX file is encoded with DivX 3.11,
4.x and 5.x encoder.
No sound during DivX movies playback
– The audio codec may not be supported by the DVD
player.
No HDMI output
– Check the video output is HDMI enabled.
– Check the connection between the TV and the
HDMI jack of DVD player.
– See if the TV supports this 480p/576p/720p/1080i
DVD player.
Abnormal HDMI output screen
– If show noise appears on the screen, it means that
TV does not support HDCP (High-bandwidth Digital
Content Protection).
Blank/ colored screen
– Power off the set and wait for a while before turning
ON the set again.
01-41-DVP5900_US3
22/09/05, 2:09 PM
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