13
Troubleshooting
This chapter summarises the most common problems you could encounter with the
appliance. If you are unable to solve the problem with the information below, visit
www.philips.com/support
for a list of frequently asked questions or contact the
Consumer Care Centre in your country.
Problem
Possible cause
Solution
The Airfryer does
not work.
The appliance is not
plugged in.
Put the mains plug in an earthed wall
socket.
You have not set the
timer.
Turn the timer knob to the required
preparation time to switch on the
appliance.
The ingredients
fried with
the Airfryer are
not done.
The amount of
ingredients in
the basket is too big.
Put smaller batches of ingredients in
the basket. Smaller batches are fried
more evenly.
The set temperature is
Airfryertoo low.
Turn the temperature control knob to
the required temperature setting (see
section ‘Settings’ in chapter ‘Using the
appliance’).
The preparation time
is too short.
Turn the timer knob to the required
preparation time (see section ‘Settings’
in chapter ‘Using the appliance’).
The ingredients
are fried unevenly
in the Airfryer.
Certain types of
ingredients need
to be shaken
halfway through the
preparation time.
Ingredients that lie on top of or across
each other (e.g. fries) need to be shaken
halfway through the preparation time.
See section ‘Settings’ in chapter ‘Using
the appliance’.
Fried snacks are
not crispy when
they come out of
the Airfryer.
You used a type of
snacks meant to
be prepared in a
traditional deep fryer.
Use oven snacks or lightly brush some
oil onto the snacks for a crispier result.
I cannot slide
the pan into
the appliance
properly.
There are too much
ingredients in the
basket.
Do not fill the basket beyond the MAX
indication.
The basket is not
placed in the pan
correctly.
Push the basket down into the pan until
you hear a click.
The handle of
the baking tray
is obstructing the pan.
Push the handle to a horizontal
position, so it does not stick out on top
of the basket.