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8. Customer care and warranty

Vietnam

FPT Service Informatic 
Company Ltd. - Ho Chi 
Minh City Branch

+84 8 38248007 
Ho Chi Minh City 
+84 5113.562666 
Danang City 
+84 5113.562666 
Can tho Province

Mon.~Fri. 8:00-12:00, 13:30-17:30 
Sat. 8:00-12:00

Philippines

EA Global Supply 
Chain Solutions ,Inc.

(02) 655-7777; 6359456

Mon.~Fri. 8:30am~5:30pm

Armenia 
Azerbaijan 
Georgia 
Kyrgyzstan 
Tajikistan

Firebird service centre

+97 14 8837911

Sun.~Thu. 09:00 - 18:00

Uzbekistan

Soniko Plus Private 
Enterprise Ltd

+99871 2784650

Mon.~Fri. 09:00 - 18:00

Turkmenistan

Technostar Service 
Centre

+(99312) 460733, 460957 Mon.~Fri. 09:00 - 18:00

Japan

フィリップスモニター
・サポートセンター

0120-060-530

Mon.~Fri. 10:00 - 17:00

Summary of Contents for Brilliance 279X6

Page 1: ...www philips com welcome 279X6 EN User manual 1 Customer care and warranty 23 Troubleshooting FAQs 29 ...

Page 2: ...ting the monitor 5 3 Image Optimization 8 3 1 SmartImage 8 3 2 SmartContrast 9 4 FreeSync 10 7HFKQLFDO 6SHFLÀFDWLRQV 11 5 1 Resolution Preset Modes 13 5 2 Crystalclear 13 6 Power Management 14 7 Regulatory Information 15 8 Customer care and warranty 23 8 1 Philips Flat Panel Monitors Pixel Defect Policy 23 8 2 Customer Care Warranty 25 9 Troubleshooting FAQs 29 9 1 Troubleshooting 29 9 2 General F...

Page 3: ...r cable or DC power cord for normal operation Please use approved power cord provided by Philips at all times If your power cord is missing please contact your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Mai...

Page 4: ...ir or integration please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating inst...

Page 5: ...our utmost to make the packaging easily separable into mono materials 3OHDVH ÀQG RXW DERXW WKH ORFDO UHJXODWLRQV RQ how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activit...

Page 6: ...he monitor face down when installing the base Stress on the curvature of the display panel may damage the panel if the monitor is placed face down 2 Hold the base stand with both hands and ÀUPO LQVHUW WKH EDVH VWDQG LQWR WKH EDVH column 1 Gently attach the base to the base column until the latch locks the base 8VH RXU ÀQJHUV WR WLJKWHQ WKH VFUHZ located at the bottom of the base and secure the bas...

Page 7: ...monitor Description of the control buttons Press more than 3 seconds to switch display power OFF Press to switch display power ON Access the OSD menu RQÀUP WKH 26 DGMXVWPHQW Adjust the audio volume Adjust the OSD menu Change the signal input source Adjust the OSD menu SmartImage hot key There are PRGHV WR VHOHFW 7H W 2IÀFH Photo Movie Game Economy Off Return to previous OSD level ...

Page 8: ...Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture OSD Settings Setup Language Color Input Audio Horizontal Vertical Transparency OSD Time Out Auto H Position V Position English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brasil Polski Русский Svenska Suomi Türkçe...

Page 9: ...nce at its native resolution 1920 1080 60 Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60 Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt ...

Page 10: ...SmartImage 1 Toggle to the left to launch the SmartImage on screen display 2 Toggle to the up or down to select among Text 2IÀFH 3KRWR 0RYLH DPH FRQRP and Off 3 The SmartImage on screen display will remain on screen for 5 seconds or you can also toggle to the left to make FRQÀUPDWLRQ 7KHUH DUH VHYHQ PRGHV WR VHOHFW 7H W 2IÀFH Photo Movie Game Economy and Off Photo Movie Game Economy KĸĐĞ SmartImag...

Page 11: ...logy that dynamically analyzes displayed content and automatically optimizes a Monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartCont...

Page 12: ... responsiveness of mouse input and overall frames per second are reduced with v sync too AMD FreeSync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible ɷ Operating system v Window s 7 or 8 x ɷ Graphic Card R9 290 Se...

Page 13: ... MHL HDMI Input Signal Separate Sync Sync on Green Audio In Out HDMI audio output Convenience OSD Languages English German Spanish Greek French Italian Hungarian Dutch Portuguese Brazil Portuguese Polish Russian Swedish Finnish 7XUNLVK HFK 8NUDQLDQ 6LPSOLÀHG KLQHVH 7UDGLWLRQDO KLQHVH Japanese Korean Plug Play Compatibility DDC CI sRGB Windows 10 8 1 8 7 Mac OSX Stand Tilt 5 20 Power On Mode 29 72 ...

Page 14: ...EVWDQFHV 100 PVC BFR free housing EnergyStar YES Compliance and standards Regulatory Approvals CE Mark FCC Class B CU EAC TCO ETL CCC ISO9240 307 RCM Cabinet Color Gun Metal White Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www phi...

Page 15: ...t at native resolution of 1920 x 1080 60Hz For best display quality please follow this resolution recommendation The highest supporting screen resolution on HDMI is 1920 x 1080 but it always depends on your capability of graphics card and BluRay video players On DisplayPort Mode can t support FreeSync if the V Freq 69Hz 5 2 Crystalclear This latest Philips display delivers Crystalclear 1920x1080 i...

Page 16: ...wing table shows the power consumption and signaling of this automatic power saving feature 3RZHU 0DQDJHPHQW HÀQLWLRQ VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 29 72 W typ 31 12 max White Sleep Standby OFF No No 0 3 W typ White blink Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920 x 1080 Contrast 50 Br...

Page 17: ...ucts halogenated substances and KD DUGRXV ÁDPH UHWDUGDQWV Design for Recycling Coding of plastics for easy recycling Limit on the number of different plastics used Product Lifetime Product Take Back Minimum one year product warranty Minimum three year availability of spare parts Product takeback Packaging Limits on hazardous substances in product packaging Packaging prepared for recycling Ergonomi...

Page 18: ...Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Current Emission EN61000 3 3 2008 Limitation of Voltage Fluctuation and Flicker following provisions of directives applicable EN50581 2012 Technical documentation for the assess...

Page 19: ...HV RU PRGLÀFDWLRQV QRW H SUHVVO approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device 7R SUHYHQW GDPDJH ZKLFK PD UHVXOW LQ ÀUH RU shock hazard do not expose this appliance to rain or excessive moisture THIS CLASS B DIGITAL APPARATUS MEE...

Page 20: ...ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only 3ROLVK HQWHU IRU 7HVWLQJ DQG HUWLÀFDWLRQ Notice The equipment should draw power from a socket with an attached protection circuit a three prong socket All equipment that works together computer monitor printer and ...

Page 21: ...legten Vorschriften XI GHU 5 FNZDQG GHV HUlWHV EHÀQGHW VLFK ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage ʔ EV GHU 5 QWJHQYHURUGQXQJ HUI OOW VLQG Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur o...

Page 22: ...hould not be greater than 5A NOTE The severed plug must be destroyed to avoid a possible shock hazard should it be inserted into a 13A socket elsewhere A B How to connect a plug The wires in the mains lead are coloured in accordance with the following code BLUE NEUTRAL N BROWN LIVE L GREEN YELLOW EARTH E 1 The GREEN YELLOW wire must be connected to the terminal in the plug which is marked with the...

Page 23: ...n concentrations exceeding 0 1 weight and 0 01 weight for cadmium except for the exemptions set in Schedule 2 of the Rule E Waste Declaration for India This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection po...

Page 24: ...䇶㾱 NJ ҏ Ѫѝഭབྷ䱶5R 6 ˈ ԕл䜘 ࡇࠪҶᵜӗ ѝਟ㜭वਜ਼Ⲵᴹᇣ 䍘Ⲵ ਜ਼䟿DŽ 䜘Ԧ ᴹᇣ 䍘 䫵 Pb Hg 䭹 Cd ޝ ԧ䬜 Cr VI ཊⓤ㚄㤟 PBB ཊⓤҼ㤟䟊 PBDE ཆ༣ ż ż ż ż ż ż Ღᱮ ቿ ż ż ż ż ż 䐟ᶯ㓴Ԧ ż ż ż ż ż Ⓚ䘲䝽ಘ ż ż ż ż ż Ⓚ㓯 䘎᧕㓯 ż ż ż ż ż ᵜ㺘Ṭ ᦞ 6 7 Ⲵ㿴ᇊ㕆ࡦDŽ 䐟ᶯ㓴Ԧवᤜঠࡧ 䐟ᶯ ަᶴᡀⲴ䴦䜘Ԧˈ ྲ 䱫ǃ ᇩǃ 䳶ᡀ 䐟ǃ 䘎᧕ ಘㅹDŽ ƻ 㺘 䈕ᴹᇣ 䍘 䈕䜘Ԧᡰᴹ 䍘ᶀᯉѝⲴਜ਼䟿 7 㿴ᇊⲴ䲀䟿 㾱 ԕлDŽ h 㺘 䈕ᴹᇣ 䍘㠣ቁ 䈕䜘ԦⲴḀа 䍘ᶀᯉѝⲴਜ਼䟿䎵ࠪ 7 㿴ᇊ Ⲵ䲀䟿㾱 DŽ ԕк Āhā Ⲵ䜘Ԧѝˈ 䜘 ਜ਼ᴹᴹᇣ 䍘䎵䗷ᱟ Ҿⴞࡽ㹼ъᢰᵟ ᒣᡰ䲀ˈ Ჲᰦᰐ ᇎ ᴯԓᡆ 䟿ॆDŽ ᵏ䲀 ᆀ ӗ ᴹᇣ 䍘䲀ࡦ ḷ䇶㾱 䈤 䈕 ᆀ ӗ ਜ਼ᴹḀӋᴹᇣ 䍘ˈ ...

Page 25: ... However pixel or sub pixel defects on theTFT Monitor panels XVHG LQ ÁDW SDQHO PRQLWRUV DUH VRPHWLPHV unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains WKH GLIIHUHQW W SHV RI SL HO GHIHFWV DQG GHÀQHV acceptable defec...

Page 26: ... ÁDW SDQHO monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer 2 adjacent dark su...

Page 27: ...inteq 33 082161 1658 0 09 Mon to Fri 9am 6pm Germany RTS 49 01803 386 853 0 09 Mon to Fri 9am 6pm Greece Alman 30 00800 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 06...

Page 28: ...ssic Service I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and ...

Page 29: ...EDINGTON INDIA LTD Tel 1 800 425 6396 SMS PHILIPS to 56677 Mon Fri 9 00am 5 30pm Indonesia PT CORMIC SERVISINDO PERKASA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 ...

Page 30: ...8 00 12 00 Philippines EA Global Supply Chain Solutions Inc 02 655 7777 6359456 Mon Fri 8 30am 5 30pm Armenia Azerbaijan Georgia Kyrgyzstan Tajikistan Firebird service centre 97 14 8837911 Sun Thu 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Turkmenistan Technostar Service Centre 99312 460733 460957 Mon Fri 09 00 18 00 Japan フィリップスモニター サポートセンター 0120 0...

Page 31: ... is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnect the monitor from mains power source immediately for...

Page 32: ...characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls Audio problem No sound Check if audio cable is connected to PC and monitor correctly Ensure audio is not muted Press OSD Menu select Audio then Mute Check it on O...

Page 33: ...ning please use isopropyl alcohol Do not use other solvents such as ethyl alcohol ethanol acetone hexane etc Q8 Can I change the color setting of my monitor Ans Yes you can change your color setting through OSD control as the following procedures Press button to show the OSD On Screen Display menu Press ɾ button to select the option Color then press button to enter color setting there are three se...

Page 34: ... gradually over a period of time after the power has been switched off Always activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your monitor will display unchanging static content Warning Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghos...

Page 35: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V 6SHFLÀFDWLRQV DUH VXEMHFW WR FKDQJH ZLWKRXW QRWLFH Version M6279XJE1T ...

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