60
TROUBLESHOOTING
Problem
Tip
GENERAL
in the upper right hand corner
of the TV screen.
The operation is not possible.
Buttons do not work or the unit
stops responding.
To completely reset the unit, press and hold
on the front
panel for 10 seconds to shut down the unit or unplug the AC cord from the
AC outlet for 5-10 seconds.
Cannot find a JPEG file.
Make sure that the selected group (folder) does not contain more than
9,999 files for BD / DVD / SD card, and 999 files for CD.
Make sure that the file extension is .jpg, .JPG, .jpeg or .JPEG.
Cannot find an MP3 and
Windows Media™ Audio file.
Make sure that the selected folder does not contain more than 9,999 files for
BD / DVD / SD card, and 999 files for CD.
Make sure that the file extension is .mp3 or .MP3 for MP3, and .wma or .WMA
for Windows Media™ Audio.
Error message appears when I
select “Auto” in the “Player Menu”.
Make sure that the unit is connected to the PHILIPS brand EasyLink TV and
the “EasyLink (HDMI CEC)” is set to “On”.
This error message may appear when your TV’s OSD language is not
supported by this unit.
Cannot connect to the network.
Check if the network connection is properly made.
Turn on the modem or router.
Check the network settings.
Check if the router and/or modem is correctly connected.
Check the “BD-Live Setting”.
When connecting directly to a modem via a LAN cable, you might need to
power cycle the modem to reset settings on the modem.
Cannot use the wireless
connection.
Check if the USB wireless LAN adapter is connected to the Wireless LAN terminal.
Use the supplied USB wireless LAN adapter.
Commercially available USB wireless LAN adapters are not supported.
Once you have activated the wireless connection please wait 30 seconds for
the connection to be established after turning on the unit, before trying to
access network features such as BD-Live, Netflix, CinemaNow, Blockbuster or
vTuner.
Cannot connect to the network while
my PC is connected to the network.
Check the content of your Internet service contract to see if your Internet
Service Provider prevents multiple terminals connecting at the same time.
The capacity of the SD card
decreased.
Data may be written to the SD card when a BD-video that supports the
virtual package is used and an SD card is in the slot.
MPEG-2 video and audio on the SD
card cannot be played back.
MPEG-2 is noncompliant on this unit.
The contents of the card cannot be
read.
The card is not compatible or the contents on the card may be damaged.
Turn off and then turn the unit on again.
Cannot use the BD-Live function or
download of data does not perform
properly.
Insert an SD card with enough capacity(1GB or more).
Check if an SD card is correctly inserted.
Make sure the write-protect switch on the SD card is not enabled.
Cannot play back BD-video(BD-
ROM Profile 2.0).
Insert an SD card(1GB or more) which is formatted on this unit.
Some discs with BD-Live function require memory when playing back the
content.
Do not remove the card during playback.
Make sure the write-protect switch on the SD card is not enabled.
Cannot use Netflix feature.
Netflix is available only in the United States.
Check if the network connection is properly made.
Visit netflix.com/Philips on your PC and become a Netflix member.
Cannot add movies or TV episodes
to the instant Queue.
Visit netflix.com on your PC.
Adding movies or TV episodes on this unit is not available.
Even though the speed of the
Internet connection improves
during playback, the picture quality
of Netflix streaming movie does not
improve.
The picture quality does not change during playback.
The picture quality differs depending on the speed of Internet connection
at the time of loading.
