24
English
Problem
Solution
I experience pain when I
use the breast pump.
-
Choose a suction level that is comfortable for you.
-
Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
-
Make sure that your nipple is placed in the center of the cushion.
-
If the pain persists, stop using the breast pump and consult your
healthcare professional.
The breast pump does
not switch on (indicator
lights do not go on).
-
Check if you are using the adapter that was supplied with the device
and that the adapter is connected correctly to the motor unit and
power outlet.
-
Connect the adapter to another power outlet. Then press and hold
the on/off button to check if the breast pump can be switched on.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
All indicator lights on the
motor unit are flashing
and device shuts off
automatically.
-
Try to switch on the motor unit again.
-
Check if you are using the adapter that was supplied with the device.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
I do not feel any
suction/the suction level
is too low.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
-
Check if the white valve is not damaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via
www.philips.com/support
.
The suction of the breast
pump is too strong.
-
If possible, try a lower suction level. When you express for the first
time, start with the default suction level (level 5 in stimulation mode,
level 11 in expression mode) and increase/decrease the level when
needed. During different expression sessions, different levels may feel
most comfortable for you.
-
Make sure that you only use the breast pump parts provided with this
breast pump.
-
Check if the silicone diaphragm is not damaged (does not have small
cracks, holes etc.).
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
I express little/no milk
when I use my breast
pump.
-
If you do not feel enough suction, please check Troubleshooting item
'I do not feel any suction/the suction level is too low'.
-
If you are using the Philips Avent breast pump for the first time, you
may need some practice before you are able to express any milk.
More expressing tips can be found on the Philips Avent website
www.philips.com/avent.
