Problem
Solution
The breast pump does
not switch on (indicator
lights do not go on).
-
Make sure that the battery is charged (see 'Charging the breast pump')
or connect the breast pump to the the wall socket.
The breast pump is not
charging.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot for charging. Let the breast
pump acclimatize to room temperature for 30
minutes.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
Charging of the breast
pump takes very long.
-
Only use the adapter supplied.
-
Make sure that the adapter has been inserted correctly into the wall
socket and that the small plug has been inserted correctly into the
motor unit.
-
The breast pump is too cold or too hot. It is recommended to charge
the breast pump at room temperature.
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
I do not feel any
suction/the suction level
is too low.
-
If possible, try a higher suction level.
-
Check if the silicone diaphragm is assembled correctly (see
'Assembling the breast pump').
-
Check if the white valve is undamaged and assembled correctly (see
'Assembling the breast pump').
-
Check if the other parts of breast pump are intact and assembled
correctly (see 'Assembling the breast pump').
-
Make sure that the pump is positioned correctly on the breast to allow
a seal between breast pump and breast.
-
If you still do not feel any suction, please contact the Consumer Care
Center via
www.philips.com/support
.
The suction of the breast
pump is too strong.
-
If possible, try a lower suction level. When you express for the first
time, start with the default suction level (level 5 in stimulation mode,
level 11 in expression mode) and increase/decrease the level when
needed. During different expression sessions, different levels may feel
most comfortable for you.
-
Make sure that you only use the breast pump parts provided with this
breast pump.
-
Check if the silicone diaphragm is undamaged (does not have small
cracks, holes etc.).
-
If the problem persists, contact the Consumer Care Center via
www.philips.com/support
.
I express little/no milk
when I use my breast
pump.
-
If you do not feel enough suction, please check Troubleshooting item
'I do not feel any suction/the suction level is too low'.
-
If you are using the Philips Avent breast pump for the first time, you
may need to acquire some practice before you are able to express
any milk. More expressing tips can be found on the Philips Avent
website
www.philips.com/avent.
25
English
English
