12
EN
7 Troubleshooting
This chapter summarizes the most common problems you could encounter with the purifier. If you are
unable to solve the problem with the information below, contact the Consumer Care Center in your
country.
Problem
Possible solution
The indicator of has been
on continuously.
The filter is full. Replace the filter.
No air comes out of the air
outlet.
The purifier is not connected to the power supply. Plug the
purifier into the power supply and switch on.
The airflow that comes out
of the air outlet is significantly
weaker than before.
•
You have not removed all packaging material from the filters.
Make sure that you have removed all packaging material.
The air quality does not
improve, even though the
purifier has been operating for
a long time.
•
One of the filters has not been placed in the purifier. Make
sure that all filters are properly installed in the following order,
starting with the innermost filter: 1) HEPA filter, 2) activated
carbon filter.
• The air quality sensor is wet. The humidity level in your room
is high and causes condensation. Make sure that the air quality
sensor is clean and dry (see ‘Clean the air quality sensor’).
The purifier is extra loud.
• Please check if you have removed all the packaging material
from the filters.
• If the appliance is still too loud, you can change the fan speed
to a lower fan speed level.
The purifier still indicates that
I need to replace a filter, but I
already did.
Perhaps you did not press the button properly. Plug in the
purifier, press the
button and press and hold the
button
for 3 seconds.
The music player does not
turn off after pressing the
button.
Music player control works independently from the air purifier.
To stop playing the music, press and hold the
button for 3
seconds.
