Category
Problem
Tip
Picture
Power is on but screen
image is off.
•
Check “Picture Off” mode was not activated by
pressing the “OK” button on your remote.
•
Check if the connection for your source device is
properly secured.
•
Check if the correct input is selected by pressing
w
(INPUT)
on your remote.
•
Verify that your HDMI mode for the input selected
matches the resolution output of your source device.
Change your TV HDMI input resolution by going to
Settings
>
Channels & Inputs
>
Inputs
>
HDMI EDID Version
. Select HDMI EDID1.4. (Be aware
that EDID 1.4 does not support 4K resolution.)
Picture on
HDMI Input
Television has sound
with no picture or
abnormal picture.
•
HDMI EDID Version setting is set to a different
mode than your source device. To change it, select
Settings
>
Channels & Inputs
>
Inputs
>
HDMI EDID Version
. Select HDMI EDID1.4. (Be aware
that EDID 1.4 does not support 4K resolution.)
•
Change the resolution output of your source
device.
Accessibility
Television is speaking
prompts out-loud.
•
To disable the TalkBack on your TV, press
(DASHBOARD)
on your remote and select
Settings
>
System
>
Accessibility
>
TalkBack
and
toggle switch to disable.
Sound on
HDMI with
external
devices
Soundbar is connected
to TV via HDMI, but
has no sound.
•
Please check to be sure the device is connected to
the HDMI 2 (ARC) input on the TV.
Factory data
reset
If the problem persists
after a power reset,
try a factory data reset.
•
Press
(DASHBOARD)
on your remote, then select
Settings
>
System
>
About
>
Reset
>
Factory reset
.*
* This will restore your device to default settings and
erase all data, accounts, files, and downloaded apps.
