EN-46
Troubleshooting
12
This section describes commonly-encountered
issues and accompanying solutions.
General TV issues
12�1
The TV does not switch on:
Unplug the mains cord, wait for one minute
•
and plug in the mains again.
Verify that the mains cord is properly
•
connected and that the mains are powered.
The remote control is not working
properly:
Verify that the remote control batteries
•
are correctly inserted according to the +/-
orientation.
Replace the remote control batteries if they
•
are flat or weak.
Clean the remote control and TV sensor
•
lens.
The standby light on the TV blinks red:
Turn off the TV and unplug the mains
•
cord. Wait until the TV cools down before
reinserting the mains cord and turning on
the TV. If the blinking occurs again, contact
our Customer Support Centre.
You forgot your code to unlock channels
Enter ‘0711’ as described in
Section 6.5.3 Lock TV
channels (Parental Lock).
The TV menu is in the wrong language
See
Section 5.3.1 Setup your language and services
for instructions on how to change the TV menu
to your preferred language.
Picture issues
12�2
There is sound but no picture:
Verify that picture settings are correctly set.
•
See
Section 6.3.1 Adjust picture settings
.
Remove and re-insert the CI card.
•
Switch off and on the TV again.
•
You receive poor TV reception from an
antenna connection:
Check that the antenna is properly
•
connected to the TV.
Loud speakers, non-earthed audio devices,
•
neon lights, high buildings or mountains can
influence the picture quality. Try to improve
the reception quality by changing the
antenna direction or moving devices away
from the TV.
Verify if the correct TV system is selected
•
for your region. See
Section 6.7.2 Manually
install channels
.
If reception on only one channel is poor,
•
try to fine tune this channel. See
Section
6.7.3 Fine tune channels
.
You receive poor picture quality from
connected devices:
Check that the devices are connected
•
properly. Also, be sure to assign devices to
connectors as described in
Section 7.4 Setup
devices
.
Verify that picture settings are correctly
•
set. See
Section 6.3.1 Adjust picture settings
.
The TV did not save my settings:
•
Verify that the TV is set to the Home
location, which offers you complete
flexibility to change settings. See
Section 6.1
Select your location
.
The picture does not fit the screen, it is
too big or too small:
Try using a different picture format as
•
described in
Section 6.3.3 Change picture
format
.
Assign your device to connectors as
•
described in
Section 7.4 Setup devices
.
