Service Modes, Error Codes, and Fault Finding
5.
•
Installation date Installation date.
•
Option code Displays the option code.
•
Codes Displays the latest 5 error codes status.
Refer to
.
•
SSB Displays the 12NC of the SSB (Small Signal Board).
•
Display Displays the 12NC of the display (LCD Panel).
•
PSU Displays the 12NC of PSU (Power Supply Unit).
CSM2
•
Current Main SW Main software version.
•
Standby SW Standby software version.
•
SW version of other uP Other uP software version if
applicable.
•
NVM-version NVM version.
CSM3
•
Signal Quality/Present Digital percentage and analog
Yes/No.
•
Child lock Child lock active/non-active.
•
HDCP keys Detect and display HDCP keys: Valid/Non-
valid.
•
HDMI audio format input stream Indication of HDMI
audio input stream format e.g. Dolby TrueHD, DTS-HD
Master Audio, MPCM.
•
HDMI video format input stream Indication of HDMI
video input stream format e.g. 576i50Hz, 576p50Hz,
720p50Hz, 1080i50Hz, 1080p50Hz.
How to Exit CSM
Press “MENU” on the RC-transmitter.
5.1.3
Service Alignment Mode (SAM)
How to enter
To enter the factory mode, use the following method:
•
Press the following key sequence on the remote control
transmitter: “062596” directly followed by the “INFO”
button.
After entering the service alignment mode, the following screen
is visible (refer to
).
Figure 5-4 Example of SAM
How to Navigate
The up/down cursor keys can be used to navigate through the
menu, while with the Left/Right cursor the values can be
changed.
How to Store
Choose “DO”, and press the “OK” button.
How to go one level up in the menu
Press the MENU button.
How to Exit
Go up in the menu to the root and switch the set to STANDBY.
5.2
Service Tools
5.2.1
ComPair
Introduction
ComPair (Computer Aided Repair) is a Service tool for Philips
Consumer Electronics products. and offers the following:
1.
ComPair helps to quickly get an understanding on how to
repair the chassis in a short and effective way.
2.
ComPair allows very detailed diagnostics and is therefore
capable of accurately indicating problem areas. No
knowledge on I
2
C or UART commands is necessary,
because ComPair takes care of this.
3.
ComPair speeds up the repair time since it can
automatically communicate with the chassis (when the uP
is working) and all repair information is directly available.
4.
ComPair features TV software upgrade possibilities.
Specifications
ComPair consists of a Windows based fault finding program
and an interface box between PC and the (defective) product.
The ComPair II interface box is connected to the PC via an
USB cable. For the TV chassis, the ComPair interface box and
the TV communicate via a bi-directional cable via the service
connector(s).
The ComPair fault finding program is able to determine the
problem of the defective television, by a combination of
automatic diagnostics and an interactive question/answer
procedure.
How to Connect
This is described in the chassis fault finding database in
ComPair.
Figure 5-5 ComPair II interface connection
Caution: It is compulsory to connect the TV to the PC as
shown in the picture above (with the ComPair interface in
between), as the ComPair interface acts as a level shifter. If
one connects the TV directly to the PC (via UART), ICs will be
damaged!
How to Order
ComPair II order codes:
•
ComPair II interface: 3122 785 91020.
•
Programming software can be downloaded from the Philips
Service portal.
•
ComPair UART interface cable for RAM1.1x xx.
3138 188 75051.
Note: While having problems, contact the local support desk.
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