Troubleshooting tips
If the unit does not perform properly when operated as instructed in this manual,
Please check the following Troubleshooting tips and all connections once before calling for service.
Power
No power
●
Make sure the AC power cord is plugged in.
●
Make sure that the AC outlet supplies the proper voltage, plug another
electrical appliance into the AC outlet to ensure that the AC outlet operates
normally.
●
If a power failure occurs, unplug the AC power cord for 1 minute to allow the
unit to reset itself.
Slow start up
Your TV takes a long time to start up when you turn it on.
●
When powering off the TV into Low Power Standby, there will be a longer
load time when powering it back on.
●
Press and hold the
9
(POWER)
button for 1 second or more to go into Low
Power Standby. Power consumption in this mode will be reduced (
≤
0.5 W).
●
Pressing the
9
(POWER)
button for less than 1 second will put the TV into
Quick Start Standby, which will have a quicker boot time when powering
back on. Power consumption in this mode will be slightly higher.
For more details, please visit
Remote
Control buttons do not work.
●
Do NOT press more than one button at the same time.
●
Ensure that no buttons on the remote are depressed and move freely.
●
Re-insert or replace the AAA batteries with their polarities (+/–) as indicated
on the remote battery area.
Universal remote does not work properly.
●
Refer to the user manual of the universal remote for the Philips code.
The Google Assistant button on your remote doesn't work
●
Make sure the remote is connected to the TV via Bluetooth. Google Assistant
uses Bluetooth to create a safe connection between the remote and TV.
(See step “4 Connecting your devices” in the Quick start guide for details)
●
Make sure Google Assistant feature was activated during initial installation.
To check this, go to
Settings
>
Device Preferences
>
Google Assistant
>
Accounts
to see if you are logged into an active account.
Performance
Remote response is delayed or sluggish during initial use.
●
Your television is automatically, downloading and installing the latest
applications, for the best user experience.
●
During this time, you may experience a delayed response from your remote.
Upon successful installation, your remote will operate normally.
Accessibility
Television is speaking prompts out-loud.
●
To disable the TalkBack on your television, press
a
(HOME)
on your remote,
navigate to settings icon in the upper right corner of the home screen and
select
Device Preferences
>
Accessibility
, select
TalkBack
, press
OK
to
toggle between on or off.
Picture
Power is on but screen image is off.
●
Check if the connection for your source device is properly secured.
●
Check if the correct input is selected by pressing
w
(INPUT)
.
●
Verify that your HDMI mode, for the input selected matches the resolution
output of your source device.
Change source input until you have picture and sound.
Picture on HDMI Input
Television has sound with no picture or abnormal picture.
●
Change the resolution output of your source device.
Sound
No sound is heard when using the HDMI digital connection.
●
Some HDMI cables and devices may not be compatible with the TV due to
different HDMI specifications.
No sound, distorted sound or incorrect audio sound is heard when using the
HDMI-DVI connections.
●
Make sure that the analog audio signals from the HDMI-DVI device are
connected to the analog audio input L/R jacks.
●
When using Composite analog video, make sure that the analog audio
(L/R) connectors are mounted into the audio (L/R) input jacks.
No sound from Soundbar / Home theater using an HDMI cable.
●
Please check to be sure the device is connected to the HDMI 2 (ARC) input
on the TV.
Sound intermittent or no sound.
●
Check if the audio cable is connected into the unit correctly.
You switch to a different input and the volume changes.
●
This unit will memorize the volume level from the last time you adjusted it.
●
If the volume of the sound from another device is higher or lower, then the
loudness will change.
●
Make sure
Auto Volume Control
is set to
On
.
Picture & Sound
No sound with distorted picture occurs when using the HDMI digital
connection.
●
Some HDMI cables and devices may not be compatible with the TV due to
different HDMI specifications.
No picture or sound
●
Check if the power is on.
●
Check whether all the cables to the unit are connected to the correct output
jack on your separate device like Blu-ray Disc™ / DVD recorder.
●
View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
●
Unplug the AC power cord and wait for about 1 minute, then plug the AC
power cord and turn on the unit again.
●
Check whether the connection of the antenna or cable / satellite set-top
box is connected correctly.
●
Make sure that the selected input mode is connected to the working input
jack.
●
Make sure that the sound is not muted. Press
6
(MUTE)
so that the volume
bar and current volume level will appear on the TV screen.
●
Make sure that the volume is NOT set to
0
or
6
(MUTE)
. If so, use
VOL + / –
to adjust to the desired volume.
Adjusted Picture or Sound settings are not effective every time the unit is
turned on.
●
You need to turn off the
Retail Mode
setting.
settings you adjusted will not be memorized after the unit goes into standby
mode.)
You see a distorted picture or hear an unusual sound. (Analog TV - NTSC
signal)
●
You may be getting NTSC (Analog) TV signal (not HDTV signal) interference
from electrical appliances, automobiles, motorcycles or fluorescent lights.
●
Try moving the unit to another location to see if this is the cause of the
problem.
Ghosts, lines or streaks in picture.
●
Electrical interference from nearby appliances may affect picture quality.
●
View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
Picture poor, sound intermittent or no sound
●
View other TV channels. The problem might be limited to the broadcasting
station or weak signal strength.
Screen
You switch to a different input and the screen size changes.
●
This unit will memorize the viewing mode from the last time you used the
particular input modes.
The display image does not cover the entire screen.
●
If you are watching TV or using the composite video or HDMI with 480i input,
select
Picture format
, and then switch to various screen modes. (Refer to
Different color marks on the TV screen
●
View other TV channels. The problem might be limited to the broadcasting
station, missing data or pixelation due to weak signal strength.
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English
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