Service Modes, Error Codes, and Fault Finding
5.
How to Exit the Factory mode
Use one of the following methods:
•
Select EXIT_FACTORY from the menu and press the “OK”
button.
Note: When the TV is switched “off” by a power interrupt, or
normal switch to “stand-by” while in the factory mode, the TV
will show up in “normal operation mode” as soon as the power
is supplied again. The error buffer will not be cleared.
5.2.4
Customer Service Mode (CSM)
Purpose
The Customer Service Mode shows error codes and
information on the TVs operation settings.The call centre can
instruct the customer (by telephone) to enter CSM in order to
identify the status of the set.This helps the call centre to
diagnose problems and failures in the TV set before making a
service call.
The CSM is a read-only mode; therefore, modifications are not
possible in this mode.
Specifications
•
Ignore “Service unfriendly modes”.
•
Line number for every
line (to make CSM language independent).
•
Set the screen mode to full
screen (all contents on screen is visible).
•
After leaving the Customer Service Mode, the original
settings are restored.
•
Possibility to use “CH+” or “CH-” for channel surfing, or
enter the specific channel number on the RC.
How to Activate CSM
To activate CSM, press the following key sequence on a
standard remote control transmitter: “123654” (do not allow the
display to time out between entries while keying the sequence).
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
•
1.4 a Option Code 1 Gives the option codes of option
group 1 as set in SAM.
•
1.4b Option Code 2 Gives the option codes of option
group 2 as set in SAM.
•
1.5 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.6 Display 12NC NVM read/write.
•
1.7 PSU 12NC NVM read/write.
•
1.8 RF4CE 12NC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•
2.3 Panel Code Displays the Display Code number.
•
2.4 Bootloader ID ID of Bootloader.
•
2.5 NVM version Detects and displays NVM version.
•
2.6 Flash ID ID of flash model.
•
2.7 e-UM version eDFU (help) version.
•
2.8 Channel Table Structure Version version of channel
table structure.
•
2.9 Error Codes Detects and displays errors.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.2 Child lock Not active /active. This is a combined item
for locks. If any lock (channel lock, parental lock) is active,it
is indicated as “active”.
•
3.3 HDCP keys Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
•
3.4 Ethernet MAC address A Media Access Control
address (MAC address) is a unique identifier assigned to
network interfaces for communications on the physical
network segment.
•
3.5 Wireless MAC address Wireless Media Access
Control address.
•
3.6 BDS key BDS key for Hotel Mode, this key is only for
hotel model.
53
PANEL FLIP
Off
Flip panel
54
VGA_SOURCE
Off
Enable/Disable VGA source
55
HDMI3
Off
Enable/Disable HDMI3 source
56
HDMI4
Off
Enable/Disable HDMI4 source
57
USB2
On
Enable/Disable USB2 source
58
USB3
Off
Enable/Disable USB3 source
59
KEYBOARD CONFIG
On
Enable/Disable HDMI3 source
60
LIGHT SENEOR TUNING 0
Light sensor tuning
61
LIGHT SENSOR TYPE
0
Light sensor type
62
TEMP SENSOR TYPE
0
Tempreture sensor
63
AMBILIGHT_DRIVER
0
Drive the Ambient light
64
AMBILIGHT TYPE
0
The type of Ambient light
65
LED TYPE
0
The type of LED
66
MHP APP
Off
MHP APP
67
3D
0
3D on/off
68
SMALL SCREEEN
Off
Small screen
69
BLUETOOTH
On
BLUETOOTH
70
BLUETOOTH-priority
Off
Priority Bluetooth
71
ARC TEST
Off
ARC test
72
EXIT_FACTORY
Press OK
Exits the Factory mode
Item Item value
Default value
Description
32"
40"
50"
