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8. Troubleshooting & FAQs

1.

  Color Temperature; With settings 

in the 6500K range the panel 
appears "warm, with a red-
white color tone", while a 9300K 
temperature yields "cool, blue-
white toning". 

2.

  sRGB; this is a standard setting 

for ensuring correct exchange of 
colors between different device 
(e.g. digital cameras, monitors, 
printers, scanners, etc) 

3.

  User Define; the user can choose 

his/her preference color setting 
by adjusting red, green blue color.

 

Note

A measurement of the color of light 
radiated by an object while it is being 
heated. This measurement is expressed 
in terms of absolute scale, (degrees 
Kelvin). Lower Kevin temperatures such 
as 2004K are red; higher temperatures 
such as 9300K are blue. Neutral 
temperature is white, at 6504K.

Q9:    Can I connect my LCD monitor to 

any PC, workstation or Mac?

Ans.:  

Yes. All Philips LCD monitors are 
fully compatible with standard 
PCs, Macs and workstations. 
You may need a cable adapter 
to connect the monitor to your 
Mac system. Please contact your 
Philips sales representative for 
more information. 

Q10:    Are Philips LCD monitors Plug-

and- Play?

Ans.: 

 Yes, the monitors are Plug-and-
Play compatible with Windows 
10/8.1/8/7, Mac OSX.

Q11:   What is Image Sticking, or Image 

Burn-in, or After Image, or Ghost 
Image in LCD panels?

 

Ans.:  

Uninterrupted display of still or 
static images over an extended 

period may cause "burn in", 
also known as "after-imaging" or 
"ghost imaging", on your screen. 
"Burn-in", "after-imaging", or 
"ghost imaging" is a well-known 
phenomenon in LCD panel 
technology. In most cases, the 
"burned in" or "atter-imaging" 
or "ghost imaging" will disappear 
gradually over a period of 
time after the power has been 
switched off. 
Always activate a moving screen 
saver program when you leave 
your monitor unattended. 
Always activate a periodic screen 
refresh application if your LCD 
monitor will display unchanging 
static content.

 

Warning

Severe"burn-in" or "after-image" 
or "ghost image" symptoms will not 
disappear and cannot be repaired. 
The damage mentioned above is not 
covered under your warranty.

Q12:   Why is my Display not showing 

sharp text, 

and is displaying jagged 

characters?

Ans.: 

 Your LCD monitor works 
best at its native resolution 
of 1920x1080@60Hz. For 
best display, please use this 
resolution. 

Q13:   How to unlock/lock my hot key?

Ans.: 

 Please  press 

 for 10 

seconds to unlock/lock the hot 
key, by doing so, your monitor 
pops out “Attention” to show 
the unlock/lock status as shown 
below illustrators. 



  

Summary of Contents for 328E8

Page 1: ...www philips com welcome 328E8 EN User manual 1 Customer care and warranty 16 Troubleshooting FAQs 20 ...

Page 2: ...nstallation 4 2 2 Operating the monitor 5 3 Image Optimization 8 3 1 SmartImage 8 3 2 SmartContrast 9 4 FreeSync 10 5 Technical Specifications 11 5 1 Resolution Preset Modes 14 6 Power Management 15 7 Customer care and warranty 16 7 1 Philips Flat Panel Monitors Pixel Defect Policy 16 7 2 Customer Care Warranty 19 8 Troubleshooting FAQs 20 8 1 Troubleshooting 20 8 2 General FAQs 22 ...

Page 3: ...et When positioning the monitor make sure the power plug and outlet are easily accessible If turning off the monitor by detach ing the power cable or DC power cord wait for 6 seconds before attaching the power cable or DC power cord for normal operation Please use approved power cord provided by Philips at all times If your power cord is missing please contact your local service center Please refe...

Page 4: ...dic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Service The casing cover should be opened only by qualified service personnel If there is any need for any docu ment for repair or integration please contact with your local service center ple...

Page 5: ...ycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information fo...

Page 6: ...ps N V Contents Monitor drivers User s Manual User s Manual www philips com welcome 使用产品前请阅读使用说明 保留备用 Monitor AC DC Adapter DP Different according to region Note 328E8QJAB5 Use only the AC DC adapter model Philips ADPC2065 328E8QJSB5L Use only the AC DC adapter model Philips ADPC1936 Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or dama...

Page 7: ...ble 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description Press to switch power on Press more than 3 seconds to switch power off Access the...

Page 8: ...ge Color Input Brightness Contrast Horizontal Vertical Transparency OSD Time Out V Position Auto H Position Phase Clock Resolution Notification Reset Information English Deutsch Español Ελληνική Français Italiano Maryar Nederlands Português Português do Brasil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文 繁體中文 日本語 한국어 Color Temperature sRGB User Define VGA HDMI DisplayPort SmartFrame...

Page 9: ...ce at its native resolution 1920 1080 60Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1920 1080 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 10 5 ...

Page 10: ...des presets that optimize display for different types of content dynamically adjusting brightness contrast color and sharpness in real time Whether you re working with text applications displaying images or watching a video Philips SmartImage delivers great optimized monitor performance Why do I need it You want a monitor that delivers optimized display all your favorite types of content SmartImag...

Page 11: ...ogy that dynamically analyzes displayed content and automatically optimizes a LCD monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort for every type of content SmartC...

Page 12: ... second are reduced with v sync too AMD FreeSync technology eliminates all of these problems by letting the GPU update the monitor the moment a new picture is ready leaving gamers with unbelievably smooth responsive tearing free games Followed by the graphic card that are compatible Operating system Windows 10 8 1 8 7 Graphic Card R9 290 300 Series R7 260 Series AMD Radeon R9 300 Series AMD Radeon...

Page 13: ...MI 48Hz 76Hz DP 48Hz 76Hz FreeSync for DP Horizontal Frequency 30KHz 83KHz Analog Digital 30KHz 85KHz HDMI 30KHz 85KHz FreeSync for HDMI 85KHz DP 85KHz FreeSync for DP sRGB Yes Connectivity Signal Input VGA Analog HDMI DP Digtal HDCP Audio In Out PC audio in headphone out 328E8QJAB5 Input Signal Separate Sync Sync on Green Convenience Built in speaker 3W x 2 328E8QJAB5 OSD Languages English German...

Page 14: ...wer LED indicator On mode White Standby Sleep mode White blinking Power Supply External 100 240VAC 50 60Hz 328E8QJSB5L Power Consumption AC Input Voltage at 100VAC 50Hz AC Input Voltage at 115VAC 60Hz AC Input Voltage at 230VAC 50Hz Normal Operation 25 90 W typ 26 00 W typ 26 10 W typ Sleep Standby 0 5 W typ 0 5 W typ 0 5 W typ Off 0 3 W typ 0 3 W typ 0 3 W typ Heat Dissipation AC Input Voltage at...

Page 15: ...mperature range Non operation 20 C to 60 C Relative humidity Non operation 10 to 90 Atmospheric pressure Non operation 500 to 1060hPa Environmental ROHS YES Packaging 100 recyclable Specific Substances 100 PVC BFR free housing Compliance and standards Regulatory Approvals 328E8QJAB5 CE Mark FCC Class B CU EAC ISO9241 307 VCCI CLASS B RCM CCC CECP BSMI 328E8QJSB5L CCC CECP Cabinet Color Black Finis...

Page 16: ...7 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 1920x1080 60Hz For best display quality ...

Page 17: ...Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 43 82 W typ 57 29 W Max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF 328E8QJSB5L Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 26 00 W typ 30 00 W Max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF The fo...

Page 18: ... higher quality standards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together app...

Page 19: ... stands out on the screen when the monitor displays a light pattern These are the types of black dot defects Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable Philips also specifies tolerances for the proximity of pixel defects Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defect...

Page 20: ...ark subpixel 5 or fewer 2 adjacent dark subpixels 2 or fewer 3 adjacent dark subpixels 0 Distance between two black dot defects 15mm Total black dot defects of all types 5 or fewer TOTAL DOT DEFECTS ACCEPTABLE LEVEL Total bright or black dot defects of all types 5 or fewer Note 1 1 or 2 adjacent sub pixel defects 1 dot defect 2 This monitor is ISO9241 307 compliant ISO9241 307 Ergonomic requiremen...

Page 21: ...l be responsible for all costs accrued If the Certified Service Partner cannot perform the required repairs under the offered extended warranty package we will find alternative solutions for you if possible up to the extended warranty period you have purchased Please contact our Philips Customer Service Representative or local contact center by Consumer care number for more details Philips Custome...

Page 22: ...our computer Also refer to the Quick Start Guide Check to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of ...

Page 23: ...creen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content Failure to activate a screen saver or a periodic screen refresh application may result in severe burn in or after image or ghost image symptoms that will not disappear and cannot be repaired The damage mentioned above is not cov...

Page 24: ...e instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Q4 How do I adjust the resolution Ans Your video card graphic driver and monitor together determine the available resolutions You can select the desired resolution under Windows Control Panel with the Display properties Q5 Wh...

Page 25: ...ug and Play compatible with Windows 10 8 1 8 7 Mac OSX Q11 What is Image Sticking or Image Burn in or After Image or Ghost Image in LCD panels Ans Uninterrupted display of still or static images over an extended period may cause burn in also known as after imaging or ghost imaging on your screen Burn in after imaging or ghost imaging is a well known phenomenon in LCD panel technology In most cases...

Page 26: ...24 8 Troubleshooting FAQs ...

Page 27: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M8328E1T ...

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