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9. Troubleshooting & FAQs

Monitor drivers (.inf and .icm files) will be 
installed automatically.

Q4:    How do I adjust the resolution?
Ans.:

  Your video card/graphic driver and 

monitor together determine the available 
resolutions. You can select the desired 
resolution under Windows

®

 Control 

Panel with the "Display properties".

Q5:    What if I get lost when I am making 

monitor adjustments via OSD?

Ans.:

  Simply press the 

OK

 button, then select 

'Reset' to recall all of the original factory 
settings.

Q6:    Is the LCD screen resistant to scratches?
Ans.:

  In general it is recommended that the 

panel surface is not subjected to excessive 
shocks and is protected from sharp or 
blunt objects. When handling the monitor, 
make sure that there is no pressure or 
force applied to the panel surface side.  
This may affect your warranty conditions.

Q7:    How should I clean the LCD surface?
Ans.:

  For normal cleaning, use a clean, soft 

cloth. For extensive cleaning, please use 
isopropyl alcohol. Do not use other 
solvents such as ethyl alcohol, ethanol, 
acetone, hexane, etc. 

Q8:    Can I change the color setting of my 

monitor?

Ans.:

  Yes, you can change your color setting 

through OSD control as the following 
procedures,

•  Press "OK" to show the OSD (On Screen 

Display) menu

•  Press "Down Arrow" to select the option 

"Color" then press "OK" to enter color 
setting, there are three settings as below.

1.

  Color Temperature; With settings in the 

6500K range the panel appears "warm, 
with a red-white color tone", while a 
9300K temperature yields "cool, blue-
white toning". 

2.

  sRGB; this is a standard setting for 

ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, 
etc) 

3.

  User Define; the user can choose his/

her preference color setting by adjusting 
red, green blue color.

 

Note

A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.

Q9:    Can I connect my LCD monitor to any 

PC, workstation or Mac?

Ans.:

  Yes. All Philips LCD monitors are fully 

compatible with standard PCs, Macs 
and workstations. You may need a cable 
adapter to connect the monitor to your 
Mac system. Please contact your Philips 
sales representative for more information. 

Q10:   Are Philips LCD monitors Plug-and- 

Play?

Ans.:

  Yes, the monitors are Plug-and-Play 

compatible with Windows 8/7/Vista/XP/
NT, Mac OSX, Linux 

Q11:   What is Image Sticking, or Image Burn-in, 

or After Image, or Ghost Image in LCD 
panels?

 

Ans.:

  Uninterrupted display of still or static 

images over an extended period may 
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your 
screen. "Burn-in", "after-imaging", or "ghost 
imaging" is a well-known phenomenon in 
LCD panel technology. In most cases, the 
"burned in" or "atter-imaging" or "ghost 
imaging" will disappear gradually over a 
period of time after the power has been 
switched off. 

Summary of Contents for 274G5DHAD

Page 1: ...www philips com welcome 274G5 EN User manual 1 Customer care and warranty 33 Troubleshooting FAQs 38 ...

Page 2: ... 3 1 SmartImage Lite 13 3 2 SmartContrast 14 3 3 Philips SmartControl Lite 14 4 View 3D by using TriDef 3D software 20 4 1 PC System requirements 20 4 2 TriDef 3D software Installation Guide 20 5 Technical Specifications 22 5 1 Resolution Preset Modes 25 6 Power Management 26 7 Regulatory Information 27 8 Customer care and warranty 33 8 1 Philips Flat Panel Monitors Pixel Defect Policy 33 8 2 Cust...

Page 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Page 4: ...please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in ...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ...s have disappeared If symptoms persist do not resume watching 3D without consulting a medical professional first Parents should monitor their children during 3D viewing and ensure they do not experience any discomfort as mentioned above Watching 3D is not recommended for children under six years of age as their visual system is not fully developed yet Do not user the 3D glasses for any purpose oth...

Page 7: ... 274G5DHSD ADPC1965 274G5DHAD Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Hold the base stand with both hands and firmly insert the base stand into the base column 1 Gently attach the base to the base column until the latch locks the base 2 Use your fingers to tighten the screw located at the bottom of the bas...

Page 8: ...VI input HDMI or MHL input option Earphone output Audio input Kensington anti theft lock 8 3D glasses Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on...

Page 9: ...or distance when viewing 3D images the 3D images may look overlapped or not shown properly 2 2 Operating the monitor Front view product description Model 274G5DSD 274G5DHSD 5 6 2 3 4 7 Switch monitor s power ON and OFF Access the OSD menu Return to previous OSD level 3D hot key Adjust the OSD menu Change the signal input source SmartImage Lite There are three modes to be selected Standard Internet...

Page 10: ...d Internet and Game 3D hot key 1 2D to 3D You can view 3D image for 2D content if 2D to 3D function is on 2 3D AUTO user can select for below two applications Game console Blu ray player Graphic card the ones support HDMI 1 4a 3D PC Game by using TriDef 3D Note FULL SCREEN is an essential setting when viewing 3D images FOR AUTO 3DVIEWING HDMI 1 4a IS REQUIRED 3D can also be activated by selecting ...

Page 11: ...djustment function in OSD menu to make sure correct operation for 3D function It will encounter picture flicking if you do not execute Auto Note The 3D mark will not be shown on the screen when the 3D function is used forTriDef gaming Description of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust scr...

Page 12: ... Deutsch Español Ελληνικά Français Italiano Magyar Nederlands Português Português do Brasil Polski Русский Svenska Suomi Türkçe Čeština Українська 简体中文 繁體中文 日本語 한국어 Color Temperature sRGB User Define Stand Alone Mute VGA DVI available for selective models HDMI available for selective models MHL HDMI available for selective models SmartResponse available for selective models SmartContrast Over Scan...

Page 13: ...Now not only you can enjoy your mobile games photos movies or other apps on its big screen you can simultaneously charge your mobile device so you never run out of power half way How do I use the MHL function To use the MHL function you need an MHL Certified mobile device To find a list of MHL certified devices visit the official MHL website http www mhlconsortium org You also need a optional MHL ...

Page 14: ... MHL certified cable is different than a standard HDMI cable A mobile device with MHL certification must be purchased separately You may have to manually switch the monitor to MHL HDMI mode in order to activate the monitor if you have other devices already working and connected to available inputs Standby Off energy saving of ErP is not ap plicable for the MHL charging functionality ...

Page 15: ...uce jaggy edges for fast moving objects on screen enhance contrast ratio for bright and dark scheme this profile delivers the best gaming experience for gamers 3 Image Optimization 3 1 SmartImage Lite What is it SmartImage Lite provides presets that optimize display for different types of content dynamically adjusting brightness contrast color and sharpness in real time Whether you re working with...

Page 16: ...iewing comfort for every type of content SmartContrast dynamically controls contrast and adjusts backlighting for clear crisp bright gaming and video images or displays clear readable text for office work By reducing your monitor s power consumption you save on energy costs and extend the lifetime of your monitor How does it work When you activate SmartContrast it will analyse the content you are ...

Page 17: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Page 18: ...or sub menu item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 Quick View loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view butt...

Page 19: ...sktop is checked On by default Enable Context menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click context menu Enable Task Tray icon is checked On by default Enable context menu shows the task tray menu for SmartControl Lite A right click on the task tray icon displays the menu...

Page 20: ...e will not be visible Options Audio Will only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help User Manual Will only be active when selecting User Manual from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help Version Will ...

Page 21: ...ght clicking on the SmartControl Lite icon from the task tray Left Click will launch the application The task tray has five entries Help Access to User Manual file Open User Manual file using the default browser window Technical Support displays the tech support page Check for Update takes the user to PDI Landing and checks the user s version against the most current available About Displays detai...

Page 22: ...ction DVD ROM drive Network card DirectX 9 0c Minimum System Requirements Intel Core 2 Duo or AMD Athlon 64 X2 Dual Core CPU or better 1GB RAM NVIDIA GeForce 8600 GT or ATI X1650 XT 500MB free disk space Windows XP SP3 32 bit only Windows Vista 32 bit only Windows 7 32 or 64 bit or Windows 8 32 or 64 bit DirectX 9 0c compatible sound card Internet connection DVD ROM drive Network card DirectX 9 0c...

Page 23: ...iDef User Guide to learn more Hot key combination Function Alt Shift F1 Show List of Hotkeys Alt Shift 3D On Off Alt Shift Decrease scene depth Alt Shift Increase scene depth Alt Shift Decrease percentage in front Alt Shift Increase percentage in front Hot key combination Function Alt Shift Focus speed Alt Shift Laser sight On Off PrtScn SysReq 3D screenshot Alt Shift Increase image stretch Alt Sh...

Page 24: ...7M Vertical Refresh Rate 50Hz 75Hz Horizontal Frequency 30kHz 83kHz MHL 1080P 30Hz sRGB YES Connectivity Signal Input 274G5DSD VGA Analog DVI Digital HDCP 274G5DHSD VGA Analog DVI Digital HDCP HDMI Digital HDCP 274G5DHAD VGA Analog DVI Digital HDCP MHL HDMI Digital HDCP Audio In Out 274G5DHAD PC audio in Earphone out 274G5DHSD HDMI audio out Input Signal Separate Sync Sync on Green Convenience Use...

Page 25: ...hite Standby Sleep mode White blinking Power Supply External 100 240VAC 50 60Hz 274G5DHAD Power On Mode 32 93W typ 46 23W max Sleep typ 0 5W Off typ 0 3W Power LED indicator On mode White Standby Sleep mode White blinking Power Supply External 100 240VAC 50 60Hz Dimension Product with stand WxHxD 622 x 470 x 237 mm Product without stand WxHxD 622 x 375 x 46 mm Weight Product with stand 5 1 kg Prod...

Page 26: ...CC Class B GOAST SEMKO TCO Certified ETL BSMI ISO9241 307 Cabinet Color 274G5D Black Cherry or other color options as applicable in your region Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the lat...

Page 27: ...7 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 1920x1080 60Hz For best display quality ...

Page 28: ...2 63 W max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF 274G5DHSD Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 31 8 W typ 32 11 W max White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF 274G5DHAD Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 32 93 ...

Page 29: ... as low as normal household background levels Workload ergonomics to ensure a good physical environment Some of the Environmental features of TCO Certified Displays Production facilities have an Environmental Management System EMAS or ISO 14001 Low energy consumption to minimize climate impact Restrictions on Chlorinated and Brominated flame retardants plasticizers plastics and heavy metals such a...

Page 30: ...aration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Current Emission EN61...

Page 31: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Page 32: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Page 33: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Page 34: ...Label will be ONLY applied on the models bundling with HDMI andTV tuners China RoHS The People s Republic of China released a regulation called Management Methods for Controlling Pollution by Electronic Information Products or commonly referred to as China RoHS All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request 环保使用期限 此标识指期限 十年 电子信息产...

Page 35: ...s for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide subpixel pixel Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pi...

Page 36: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Page 37: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Page 38: ...A Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer care ...

Page 39: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Page 40: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 41: ...dark and white dots appears on the screen The remaining dots are normal characteristic of the liquid crystal used in today s technology Please refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips ...

Page 42: ...ce center can re set it for you at a nominal charge after verification of ownership Please note that this activity is not covered by standard warranty terms 9 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920x1080 60Hz Unplug all cables then connect your PC to the monitor that you used pr...

Page 43: ... range the panel appears warm with a red white color tone while a 9300K temperature yields cool blue white toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of ...

Page 44: ...e has not entered standby sleep mode If it has then you will see a notification message on the display Once the mobile device wakes up the monitor s display will wake and show the images You may need to make sure that the correct input is selected if in between you have used or connected any other device Q2 Why is the image on the monitor display of poor quality My mobile device looks far better A...

Page 45: ...ts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M5274GE1T ...

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