Service Modes, Error Codes, and Fault Finding
5.
After entering the Customer Service Mode, the following items
are displayed.
Note: Activation of the CSM is only possible if there is no (user)
menu on the screen!
Contents of CSM
•
1.1 Set Type This information is very helpful for a
helpdesk/workshop as reference for further diagnosis. In
this way, it is not necessary for the customer to look at the
rear of the TV-set. Note that if an NVM is replaced or is
initialized after corruption, this set type has to be re-written
to NVM.
•
1.2 Production code Displays the production
code (the serial number) of the TV. Note that if an NVM is
replaced or is initialized after corruption, this production
code has to be re-written to NVM.
•
1.3 Installation date Indicates the date of the first
installation of the TV. This date is acquired via time
extraction.
•
1.4 SSB Gives an identification of the SSB as stored in
NVM. Note that if an NVM is replaced or is initialized after
corruption, this identification number has to be re-written to
NVM. This identification number is the 12NC number of the
SSB.
•
1.5 Display 12NC NVM read/write.
•
1.6 PSU 12NC NVM read/write.
•
2.1 Current Main SW Displays the built-in main software
version. In case of field problems related to software,
software can be upgraded. As this software is consumer
upgradeable, it will also be published on the internet.
•
2.2 Standby SW Displays the built-in stand-by processor
software version. Upgrading this software will be possible
via USB.
•
2.3 Panel Code Displays the Display Code number.
•
2.4 NVM Version The version of NVM.
•
3.1 Signal Quality Analog/digital signal strength.
•
3.2 Child lock Not active / active. This is a combined item
for locks. If any lock (channel lock, parental lock) is active,
it is indicated as “active”.
•
3.3 HDCP keys Indicates the validity of the HDMI keys (or
HDCP keys). In case these keys are not valid and the
customer wants to make use of the HDMI functionality, the
SSB has to be replaced.
How to Navigate
By means of the “CURSOR-DOWN/UP” knob (or the scroll
wheel) on the RC-transmitter, can be navigated through the
menus.
How to Exit CSM
To exit CSM, use one of the following methods.
•
Press the MENU/HOME button on the remote control
transmitter.
•
Press the POWER button on the remote control
transmitter.
•
Press the POWER button on the television set.
5.2
Stepwise Start-up
Figure 5-1 Stepwise Start-up
19080_206_110323.eps
120224
Power Off
Standby
Soft Mode
Power On
Semi-
Standby
Standby
Switch
Off(Mains
Power Plug)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power tact
switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Digital
background
tasks started
Digital
background
tasks completed
Swith On,
previously in
Standby/Semi-
Standby (Mains
Power Plug)
Standby
Soft Mode
Command
Received
(Power tact
switch)
Switch Off (Mains
Power Plug)
Switch Off
(Mains Power
Plug)
Swith On,
previously in
Standby Soft Mode
(Mains Power Plug)
Standby
commands
Received (RC
Standby key)
Standby Soft Mode
Command Received,
previously in Standby
Soft Mode (Power
tact switch)
TV Wakeup
commands
Received
(TV Wakeup
keys)
Switch On, previously
in Power On Mode
(Power tact switch)
Standby Soft Mode
Command Received,
(Power tact switch)
Switch Off (Mains
Power Plug)
Switch On,previously in
TV Operation Mode
(Mains Power Plug)
