Philips 227E6 User Manual Download

Page: 35 / 43

7. Customer care and warranty

Contact Information for APMEA region:

Country

ASP

Consumer care number

Opening hours

Armenia
Azerbaijan
Georgia
Kyrgyzstan
Tajikistan

Firebird
service centre

+97 14 8837911

Sun.~Thu. 09:00 - 18:00

Australia

AGOS
NETWORK
PTY LTD

1300 360 386

Mon.~Fri. 9:00am-5:30pm

Hong Kong
Macau

Company:
Smart Pixels
Technology
Ltd.

Hong Kong:
Tel: +852 2619 9639
Macau:
Tel: (853)-0800-987

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

India

REDINGTON
INDIA LTD

Tel: 1 800 425 6396
SMS: PHILIPS to 56677

Mon.~Fri. 9:00am-5:30pm

Indonesia

PT. CORMIC
SERVISINDO
PERKASA

+62-21-4080-9086
(Customer Hotline)
+62-8888-01-9086
(Customer Hotline)

Mon.~Thu. 08:30-12:00; 13:00-17:30
Fri. 08:30-11:30; 13:00-17:30

Israel

Eastronics
LTD

1-800-567000

Sun.~Thu. 08:00-18:00

Korea

Alphascan
Displays, Inc

1661-5003

Mon.~Fri. 9:00am-5:30pm
Sat. 9:00am-1:00pm

Malaysia

R-Logic Sdn
Bhd

+603 5102 3336

Mon.~Fri. 8:15am-5:00pm
Sat. 8:30am-12:30am

New Zealand

Visual Group
Ltd.

0800 657447

Mon.~Fri. 8:30am-5:30pm

Pakistan

TVONICS
Pakistan

+92-213-6030100

Sun.~Thu. 10:00am-6:00pm

Philippines

EA Global
Supply Chain
Solutions ,Inc.

(02) 655-7777; 6359456

Mon.~Fri. 8:30am~5:30pm

Singapore

Philips
Singapore Pte
Ltd (Philips
Consumer
Care Center)

(65) 6882 3966

Mon.~Fri. 9:00am-6:00pm
Sat. 9:00am-1:00pm

South Africa

Computer
Repair
Technologies

011 262 3586

Mon.~ Fri. 08:00am~05:00pm

Summary of Contents for 227E6

Page 1: ...www philips com welcome 227E6 EN User manual 1 Customer care and warranty 29 Troubleshooting FAQs 35 ...

Page 2: ...nk introduction 8 3 Image Optimization 9 3 1 SmartImage Lite 9 3 2 SmartContrast 10 3 3 Philips SmartControl Lite 10 4 Technical Specifications 17 4 1 Resolution Preset Modes 20 5 Power Management 21 6 Regulatory Information 22 7 Customer care and warranty 29 7 1 Philips Flat Panel Monitors Pixel Defect Policy 29 7 2 Customer Care Warranty 31 8 Troubleshooting FAQs 35 8 1 Troubleshooting 35 8 2 Sm...

Page 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Page 4: ...please contact with your local service center please refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in ...

Page 5: ...r utmost to make the packaging easily separable into mono materials Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative Taking back Recycling Information for Customers Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization s product service and activiti...

Page 6: ...lijke Philips N V and are used under license from Koninklijke Philips N V Monitor drivers SmartControl software User s Manual 使用前请阅读使用说明保留备用 Note Use only the AC DC adapter model Philips ADPC1936 Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Hold the base stand with both hands and firmly insert the base stand ...

Page 7: ... or MHL input HDMI audio output Kensington anti theft lock Connect to PC 1 Connect the power cord to the back of the monitor firmly 2 Turn off your computer and unplug its power cable 3 Connect the monitor signal cable to the video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor d...

Page 8: ...tion of the On Screen Display What is On Screen Display OSD On Screen Display OSD is a feature in all Philips LCD monitors It allows an end user to adjust screen performance or select functions of the monitors directly through an on screen instruction window A user friendly on screen display interface is shown as below 227E6QSW 227E6QSD 227E6LSD2 227E6QDSD 227E6QDSW Basic and simple instruction on...

Page 9: ...Define Mute available for selective models VGA DVI MHL HDMI available for selective models SmartResponse SmartContrast Gamma Over Scan available for selective models Pixel Orbiting Volume available for selective models available for selective models Wide Screen 4 3 0 100 0 100 0 100 0 100 Off 1 2 3 4 5s 10s 20s 30s 60s 0 100 On Off Yes No 0 100 0 100 0 100 6500K 9300K Red 0 100 0 100 Green 0 100 B...

Page 10: ...t on the monitor side You are now ready to view the images on your big screen display and operate all function on you the mobile device such as internet surfing game playing photo browsing etc if your monitor has speaker function then you will be able to hear accompanying sound too When the MHL cable is disconnected or the mobile device is turned off the MHL function will be automatically disabled...

Page 11: ...ce the contents being displayed all in real time with the press of a single button How to enable SmartImage Lite 1 Press to launch the SmartImage Lite on screen display 2 Keep pressing to toggle between Standard Internet Game 3 The SmartImage Lite on screen display will remain on screen for 5 seconds or you can also press OK button to make confirmation There are three modes to be selected Standard...

Page 12: ...entertainment experience when viewing videos or playing games 3 3 Philips SmartControl Lite The new SmartControl Lite software by Philips allows you to control your monitor via an easy to use on screen graphic interface Complicated adjustments are a thing of the past as this user friendly software guides you through fine tuning resolution Color calibration Clock Phase adjustments RGB White point a...

Page 13: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Page 14: ...evel White Point Color Calibration and SmartImage Lite Please refer to SmartImage Lite section You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial ...

Page 15: ...rst color Calibration Screen Previous button is disabled until the second color screen Next goes to the succeeding target 6 targets Final next goes File Presets pane Cancel closes the UI and returns to the plug in page SmartImage Lite Allows user to change setting for better display setting based on content When Entertainment is set SmartContrast and SmartResponse are enabled Options Preferences W...

Page 16: ...un at Startup is checked On by default When disabled SmartControl Lite will not launch at start or be in the task tray The only way to launch SmartControl Lite is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Vista XP Default is 0 Opaque Options Input Will only be acti...

Page 17: ...es pane then the menu will be visible The Context Menu has four entries SmartControl Lite When selected the About Screen is displayed Select Preset Provides a hierarchical menu of saved presets for immediate use A check mark shows the currently selected preset Factory Preset can also be called from the drop down menu Tune Display Opens the SmartControl Lite control panel SmartImage Lite Check curr...

Page 18: ...l Lite from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the EXIT selection is available To completely remove SmartControl Lite from the task tray disable Run at Startup in Options Preferences Note All the illustrations in this section are for reference only SmartControl software version might...

Page 19: ...ors 16 7M Vertical Refresh Rate 56Hz 75Hz Horizontal Frequency 30kHz 83kHz MHL 1080P 30Hz 227E6QDSW 227E6QDSD sRGB YES Connectivity Signal Input 227E6LSD2 227E6QSD 227E6QSW VGA Analog DVI Digital 227E6QDSD 227E6QDSW VGA Analog DVI Digital MHL HDMI Audio In Out 227E6QDSD 227E6QDSW HDMI audio out Input Signal Separate Sync Sync on Green Convenience User Convenience OSD Languages English German Spani...

Page 20: ... 511 x 400 x 212 mm Product without stand WxHxD 511 x 318 x 36 mm Weight Product with stand 2 95kg 227E6QDSD 227E6QDSW 2 86kg 227E6QSD 227E6QSW 227E6LSD2 Product without stand 2 78kg 227E6QDSD 227E6QDSW 2 68kg 227E6QSD 227E6QSW 227E6LSD2 Operating Condition Temperature range operation 0 C to 40 C Temperature range Non operation 20 C to 60 C Relative humidity 20 to 80 MTBF 30 000hrs Environmental R...

Page 21: ...B C TICK CLASS B 227E6LSD2 CE Mark FCC Class B CU EAC SEMKO ETL BSMI ISO9241 307 SASO KUCAS EPA C TICK Class B Cabinet Color BlackCherry White Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the late...

Page 22: ...7 640x480 59 94 35 00 640x480 66 67 37 86 640x480 72 81 37 50 640x480 75 00 37 88 800x600 60 32 46 88 800x600 75 00 48 36 1024x768 60 00 60 02 1024x768 75 03 63 89 1280x1024 60 02 79 98 1280x1024 75 03 55 94 1440x900 59 89 70 64 1440x900 74 98 65 29 1680x1050 59 95 67 50 1920x1080 60 00 Note Please notice that your display works best at native resolution of 1920x1080 60Hz For best display quality ...

Page 23: ...7E6QDS 21 78W typ 21 89W max 227E6QSW 227E6QSD White Sleep OFF No No 0 5 W typ White blink Switch Off OFF 0 3 W typ OFF The following setup is used to measure power consumption on this monitor Native resolution 1920x1080 Contrast 50 Brightness 250 nits Color temperature 6500k with full white pattern 227E6L Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes...

Page 24: ...hold background levels Workload ergonomics to ensure a good physical environment Some of the Environmental features of TCO Certified Displays Production facilities have an Environmental Management System EMAS or ISO 14001 Low energy consumption to minimize climate impact Restrictions on Chlorinated and Brominated flame retardants plasticizers plastics and heavy metals such as cadmium mercury and l...

Page 25: ...eir life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 A11 2009 A1 2010 A12 2011 Safety requirement of Information Technology Equipment EN55022 2010 Radio Disturbance requirement of Information Technology Equipment EN55024 2010 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Curre...

Page 26: ...h the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or sho...

Page 27: ... l usage du présent équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached prot...

Page 28: ... festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage III 5 Abs 4 der Röntgenverordnung erfüllt sind Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgefüh...

Page 29: ...息产品用户使用该电子信息产品不会对环境造成严重污染或对其人身财产造成严重损害的期限废弃电器电子产品回收处理管理条例提示性说明为了更好地关爱及保护地球当用户不再需要此产品或产品寿命终止时请遵守国家废弃电器电子产品回收处理相关法律法规将其交给当地具有国家认可的回收处理资质的厂商进行回收处理 EU Energy Label The European Energy Label informs you on the energy efficiency class of this product The greener the energy efficiency class of this product is the lower the energy it consumes On the label you can find the energy efficiency cla...

Page 30: ...しい取り扱いをして下さい粗分類化学物質表 Pb Hg Cd Cr6 PBBs PBDEs 前面ベゼル O O O O O O 背面カバー O O O O O O スタンド O O O O O O LCD パネル WLED 適用除外の O O O O O CCFL 適用除外の適用除外の O O O O PCBA 適用除外の O O O O O ケーブルワイヤ適用除外の O O O O O リモコン適用除外の O O O O O PCBA はベア印刷回路基板で構成されはんだ付けおよび抵抗器コンデンサアレーコネクタチップなどその表面実装エレメントで構成されます注 1 O は計算される物質の含有率が参照含有率を超えていないことを示します注 2 適用除外項目は特定の化学物質が JIS C 0950 の規格により適用除外とされた項目に対応するこ...

Page 31: ...However pixel or sub pixel defects on theTFT Monitor panels used in flat panel monitors are sometimes unavoidable No manufacturer can guarantee that all panels will be free from pixel defects but Philips guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty This notice explains the different types of pixel defects and defines acceptable defe...

Page 32: ...due to pixel defects during the warranty period a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3...

Page 33: ...0 3122 1223 Free of charge Mon to Fri 9am 6pm Ireland Celestica 353 01 601 1161 Local call tariff Mon to Fri 8am 5pm Italy Anovo Italy 39 840 320 041 0 08 Mon to Fri 9am 6pm Luxembourg Ecare 352 26 84 30 00 Local call tariff Mon to Fri 9am 6pm Netherlands Ecare 31 0900 0400 063 0 10 Mon to Fri 9am 6pm Norway Infocare 47 2270 8250 Local call tariff Mon to Fri 9am 6pm Poland MSI 48 0223491505 Local ...

Page 34: ...ervice I I c 7 727 3097515 Latvia N A ServiceNet LV 371 67460399 371 27260399 Lithuania N A UAB Servicenet 370 37 400160 general 370 7400088 for Philips Macedonia N A AMC 389 2 3125097 Moldova N A Comel 37322224035 Romania N A Skin 40 21 2101969 Russia N A CPS 7 495 645 6746 Serbia Montenegro N A KimTec d o o 381 11 20 70 684 Slovakia N A Datalan Service 421 2 49207155 Slovenia N A PC H and 386 1 ...

Page 35: ...SA 62 21 4080 9086 Customer Hotline 62 8888 01 9086 Customer Hotline Mon Thu 08 30 12 00 13 00 17 30 Fri 08 30 11 30 13 00 17 30 Israel Eastronics LTD 1 800 567000 Sun Thu 08 00 18 00 Korea Alphascan Displays Inc 1661 5003 Mon Fri 9 00am 5 30pm Sat 9 00am 1 00pm Malaysia R Logic Sdn Bhd 603 5102 3336 Mon Fri 8 15am 5 00pm Sat 8 30am 12 30am New Zealand Visual Group Ltd 0800 657447 Mon Fri 8 30am 5...

Page 36: ...entre 99312 460733 460957 Mon Fri 09 00 18 00 Uzbekistan Soniko Plus Private Enterprise Ltd 99871 2784650 Mon Fri 09 00 18 00 Vietnam FPT Service Informatic Company Ltd Ho Chi Minh City Branch 84 8 38248007 Ho Chi Minh City 84 5113 562666 Danang City 84 5113 562666 Can tho Province Mon Fri 8 00 12 00 13 30 17 30 Sat 8 00 12 00 Japan フィリップスモニターサポートセンター 0120 060 530 Mon Fri 10 00 17 00 ...

Page 37: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 38: ...your graphic adaptor is not Eliminate the vertical bars using the Phase Clock of Setup in OSD Main Controls It is valid only in VGA mode Image appears blurred indistinct or too dark Adjust the contrast and brightness on On Screen Display An after image burn in or ghost image remains after the power has been turned off Uninterrupted display of still or static images over an extended period may caus...

Page 39: ...t for you at a nominal charge after verification of ownership Please note that this activity is not covered by standard warranty terms 8 3 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this video mode Ans Recommended resolution for this monitor 1920x1080 60Hz Unplug all cables then connect your PC to the monitor that you used previously In the Window...

Page 40: ...pears warm with a red white color tone while a 9300K temperature yields cool blue white toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scanners etc 3 User Define the user can choose his her preference color setting by adjusting red green blue color Note A measurement of the color of light radiated by a...

Page 41: ...hat correct input is selected on the Monitor via the input selector front bezel or OSD The product is officially MHL certified As this monitor is a passive display if you encounter any unexpected troubles when using the MHL input please refer to the mobile device s user manual or contact the manufacturer of the mobile device Attention No video input MHL HDMI Make sure your mobile device has not en...

Page 42: ... the mobile device side You may also want to use optional headphones If your monitor display does not have in built speakers then you can connect optional headphones to the output on the monitor Please ensure that the volume is turned on the monitor side and also on the mobile device side For further information or FAQ please visit official website of MHL org http www mhlconsortium org ...

Page 43: ...l rights reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N V and are used under license from Koninklijke Philips N V Specifications are subject to change without notice Version M6227E1T ...

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