Philips 196V3L Page 32 User Manual Download

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7. Customer care and warranty

Contact Information for CENTRAL AND EASTERN EUROPE region:

Country

Call center

ASC

Consumer care number

Belarus

IBA

+375 17 217 3386

Bulgaria

LAN Service

+359 2 960 2360

Croatia

Renoprom

+385 1 333 0974

Estonia

FUJITSU

+372 6519900

Latvia

“ServiceNet LV” Ltd.

+371 7460399

Lithuania

UAB "Servicenet"

+370 7400088

Romania

Blue Ridge Intl.

+40 21 2101969

Serbia &
Montenegro

Kim Tec d.o.o.

+381 11 20 70 684

Slovenia

PC H.and

+386 1 530 08 24

Ukraine

Comel

+380 562320045

Topaz-Service Company

+38 044 245 73 31

Russia

CPS

+7 (495) 645 6746 (for repair)

CEEE Partners

+7 (495) 645 3010 (for sales)

Slovakia

Datalan Service

+421 2 49207155

Turkey

Techpro

+90 212 444 4 832

Czech Rep.

Asupport

800 100 697

Hungary

Serware

+36 1 2426331

Profi Service

+36 1 814 8080

Contact Information for LATIN AMERICA region:

Country

Call center

Consumer care number

Brazil

Vermont

0800-7254101

Argentina

0800 3330 856

Contact Information for China:

China
Consumer care number : 4008 800 008

Contact Information for NORTH AMERICA :

Country

Call center

ASC

Consumer care number

U.S.A.

TOS Teleplan

(877)

835-1838

Canada

Supercom

(800)479-6696

Summary of Contents for 196V3L

Page 1: ...www philips com welcome 196V3L EN User manual 1 Customer care and warranty 27 Troubleshooting FAQs 32 ...

Page 2: ... monitor 5 2 3 Remove Base Stand and Base 7 3 Image Optimization 9 3 1 SmartContrast 9 3 2 Philips SmartControl Lite 9 4 Technical Specifications 16 4 1 Resolution Preset Modes 19 5 Power Management 20 6 Regulatory Information 21 7 Customer care and warrant 27 7 1 Philips Flat Panel Monitors Pixel Defect Policy 27 7 2 Customer Care Warranty 29 8 Troubleshooting FAQs 32 8 1 Troubleshooting 32 8 2 G...

Page 3: ...able or DC power cord for normal operation Please use approved power cord provided by Philips all the time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation M...

Page 4: ...ease refer to the chapter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational De...

Page 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Page 6: ...96V3LA Quick Start SmartControl software Monitor drivers M 3 1 9 6 V 1 T H 7 0 G 1 8 C 1 8 1 3 1 A Install base stand 1 Place the monitor face down on soft and smooth surface taking care to avoid scratching or damaging the screen 2 Attach the base column with the monitor until it clicks into position 3 Hold the monitor base stand with both hands and firmly insert the base stand into the base colum...

Page 7: ...eo connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description Model 196V3LA 5 6 2 3 4 7 Model 196V3L 5 6 2 3 4 7 Switch monitor s power ON and OFF Access the OSD menu Confirm the OSD adjustmen...

Page 8: ...nt bezel of the monitor to move the cursor and press OK button to confirm the choice or change The OSD Menu Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Picture Wide Screen 4 3 0 100 0 100 Picture Format Brightness Contrast OSD Settings 0 100 0 100 Off 1...

Page 9: ... can be switched off from Setup in the OSD On Screen Display menu Physical Function Tilt 2 3 Remove Base Stand and Base Remove the Base Stand Before you start disassembling the monitor base please follow the instructions below to avoid any possible damage or injury 1 Place the monitor face down on a smooth surface taking care to avoid scratching or damaging the screen 2 Press the locking clips to ...

Page 10: ... hols on the hinge cover and gently pry the hinge cover to have it removed 2 Remove 4 screws and then remove the base from the monitor Note This monitor accepts a 100mm x 100mmVESA Compliant mounting interface Caution For use only with UL Listed Wall Mount Bracket with minimum weight load 3 5Kg 100mm 100mm ...

Page 11: ...for a great entertainment experience when viewing videos or playing games 3 2 Philips SmartControl Lite The new SmartControl Lite software by Phillips allows you to control your monitor via an easy to use on screen graphic interface Complicated adjustments are a thing of the past as this user friendly software guides you through fine tuning resolution Color calibration Clock Phase adjustments RGB ...

Page 12: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Page 13: ...or menu Color Menu allow you to adjust RGB Black Level White Point and Color Calibration You can follow the instruction and do the adjustment Refer to below table for sub menu item base on your input Example for Color Calibration ...

Page 14: ...DDC CI only the Help and Options tabs are available Displays current preference settings A checked box enables the feature The check box is a toggle Enable Context Menu on desktop is checked On by default Enable Context menu displays SmartControl Lite selections for Select Preset and Tune Display in the desktop right click context menu Disabled removes SmartControl Lite from the right click contex...

Page 15: ... other SmartControl Lite tabs are not available Display the Source instruction pane and current input source setting On single input displays this pane will not be visible Options Audio Will only be active when selecting Audio from the drop down Options menu On a non supported display capable of DDC CI only the Help and Options tabs are available Help User Manual Will only be active when selecting...

Page 16: ...set can also be called from the drop down menu Tune Display Opens the SmartControl Lite control panel Task Tray Menu Enabled The task tray menu can be displayed by right clicking on the SmartControl Lite icon from the task tray Left Click will launch the application The task tray has five entries Help Access to User Manual file Open User Manual file using the default browser window Technical Suppo...

Page 17: ...ion Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the EXIT selection is available To completely remove SmartControl Lite from the task tray disable Run at Startup in Options Preferences ...

Page 18: ... 196V3LA 196V3L OSD Languages English French German Spanish Italian Russian Simplified Chinese Portuguese Turkish Other Convenience Kensington Lock Plug Play Compatibility DDC CI sRGB Windows 7 Vista XP Mac OSX Linux Stand Tilt 5 20 196V3LA Power On Mode 17 7 W typ 20 5 W max Energy Consumption EnergyStar 5 0 test method AC InputVoltage at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3...

Page 19: ...VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation 44 71 BTU hr 44 37 BTU hr 44 71 BTU hr Sleep Standby 1 706 BTU hr 1 706 BTU hr 1 706 BTU hr Off 1 706 BTU hr 1 706 BTU hr 1 706 BTU hr Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Built in 100 240VAC 50 60Hz Dimension Product with stand WxHxD 463 x 358 x 204 mm Product without stand WxHxD 463 ...

Page 20: ...SMI ISO9241 307 C Tick Cabinet Color Black Finish Glossy Texture Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com support to download the latest version of leaflet ...

Page 21: ... freq Hz 31 47 720 x 400 70 09 31 47 640 x 480 59 94 35 00 640 x 480 66 67 37 86 640 x 480 72 81 37 50 640 x 480 75 00 37 88 800 x 600 60 32 46 88 800 x 600 75 00 48 36 1024 x 768 60 00 60 02 1024 x 768 75 03 47 71 1366 x 768 59 79 Note Please notice that your display works best at native resolution of 1366 x 768 60Hz For best display quality please follow this resolution recommendation ...

Page 22: ...ower Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 17 7 W typ White Sleep Standby OFF No No 0 5W typ White blink Switch Off OFF 0 5W typ OFF 196V3L Power Management Definition VESA Mode Video H sync V sync Power Used LED Color Active ON Yes Yes 15 6 W typ White Sleep Standby OFF No No 0 5W typ White blink Switch Off OFF 0 5W typ OFF The following setup ...

Page 23: ...ters are luminance contrast resolution black level gamma curve colour and luminance uniformity and colour rendering Products are tested according to rigorous safety standards at impartial laboratories Electric and magnetic fields emissions as low as normal household background levels Low acoustic noise emissions when applicable Some of the Environmental features of the TCO Certified for displays T...

Page 24: ... This product is in conformity with the following standards EN60950 1 2006 Safety requirement of Information Technology Equipment EN55022 2006 Radio Disturbance requirement of Information Technology Equipment EN55024 1998 A1 2001 A2 2003 Immunity requirement of Information Technology Equipment EN61000 3 2 2006 A1 2009 A2 2009 Limits for Harmonic Current Emission EN61000 3 3 2008 Limitation of Volt...

Page 25: ... connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a computer device To prevent damage which may result in fire or shock hazard do not ...

Page 26: ...t équipement N utiliser que des câbles RF armés pour les connections avec des ordinateurs ou périphériques CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTETOUTES LES EXIGENCES DU REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA EN 55022 Compliance Czech Republic Only Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit a t...

Page 27: ...n durch Röntgenstrahlen festgelegten Vorschriften Auf der Rückwand des Gerätes befindet sich ein Aufkleber der auf die Unbedenklichkeit der Inbetriebnahme hinweist da dieVorschriften über die Bauart von Störstrahlern nach Anlage Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht ist darauf zu achten daß 1 Reparaturen nur durch Fachpersonal durchgeführt werden 2 nur original...

Page 28: ...itor which are produced and sold for China market have to meet China RoHS request ʳ㩾অࠌ ش ཚૻʳ ڼ 䰬兘ਐཚૻʻԼ ڣ ʼʿ䶣 ॾஒ䣈 խܶ ڶ ऱ ڶ ڶ ୭ढ凝ࢨցై إڇ ൄࠌ ش ऱ㦕ٙ Հլ㢸䦡 س इࢨડ䦣ʿʳ䶣 ॾஒ䣈 ش 㡬 ࠌ ش 具䶣 ॾஒ䣈 լ㢸㢑㩾ቼທ ګ 䢘ૹ ۆ ࢨ㢑ࠡԳߪΕʳ凗䣈ທ ګ 䢘ૹ䮦୭ऱཚ ૻΗ И ਈ ࣤݼ જ И ם ஏ澦ਈ ࣤݼ જ ࣲԄࡣ澧 ߎުॐ অՠљЈ ࡌ દূ߄ҼҒ ێ બ ஃИ ਈ ݼ જৠ NZZV KTKXM_RGHKR MU IT Ҽ ࣙ ہ ਈ ਈ ࣤݼ IJ ਈ ݼ ঈ ਈ ݼ ӕ π䬙㥯䶣ᕴ䶣䣈 گڃ 㢊 ጥ 㦕ࠏρ ࢤق 円ࣔ 䢠Ա چړޓ 䤤䵋 অ䮍 چ Δ㣞 ش 㡬լ٦Ꮑ ڼ 䣈 ࢨ䣈㥣ࡎ伡ַ㦍Δ冉ᙅ ښ 㧺୮䬙㥯䶣ᕴ䶣 ...

Page 29: ...tandards for certain types or combinations of pixel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When...

Page 30: ...due to pixel defects during the warranty period aTFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types 3 ...

Page 31: ... 353 01 601 1161 Local call tariff Spain Eatsa Spain 34 902 888 785 0 10 Finland A novo 358 09 2290 1908 Local call tariff France A novo 33 082161 1658 0 09 Greece Allman Hellas 30 00800 3122 1223 Free of charge Italy A novo 39 840 320 041 0 08 Netherlands E Care 31 0900 0400 063 0 10 Denmark A novo 45 3525 8761 Local call tariff Norway A novo 47 2270 8250 Local call tariff Sweden A novo 46 08 632...

Page 32: ...ine NA Comel 380 562320045 NA Topaz Service Company 38 044 245 73 31 Russia NA CPS 7 495 645 6746 for repair NA CEEE Partners 7 495 645 3010 for sales Slovakia NA Datalan Service 421 2 49207155 Turkey NA Techpro 90 212 444 4 832 Czech Rep NA Asupport 800 100 697 Hungary NA Serware 36 1 2426331 NA Profi Service 36 1 814 8080 Contact Information for LATIN AMERICA region Country Call center Consumer ...

Page 33: ...gapore Pte Ltd Philips Consumer Care Center 65 6882 3999 Taiwan PCCW Teleservices Taiwan FETEC CO 0800 231 099 Thailand NA Axis Computer System Co Ltd 662 934 5498 South Africa NA SylvaraTechnologies Pty Ltd 086 0000 888 United Arab Emirates NA AL SHAHD COMPUTER L L C 00971 4 2276525 Israel NA Eastronics LTD 1 800 567000 Vietnam NA FPT Service Informatic Company Ltd 84 8 38248007 Ho Chi Minh City ...

Page 34: ...he monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only in VGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps Disconnec...

Page 35: ...lease refer the pixel policy for more detail The power on light is too strong and is disturbing You can adjust power on light using the power LED Setup in OSD main Controls For further assistance refer to the Consumer Information Centers list and contact Philips customer service representative 8 2 General FAQs Q1 When I install my monitor what should I do if the screen shows Cannot display this vi...

Page 36: ...ess OK to enter color setting there are three settings as below 1 ColorTemperature The two settings are 6500K and 9300K With settings in the 6500K range the panel appears warm with a red white color tone while a 9300K temperature yields cool bluewhite toning 2 sRGB this is a standard setting for ensuring correct exchange of colors between different device e g digital cameras monitors printers scan...

Page 37: ...resh application if your LCD monitor will display unchanging static content Warning Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q12 Why is my Display not showing sharp text and is displaying jagged characters Ans Your LCD monitor works best at its native resolution of 1366 x 768 60 Hz ...

Page 38: ...ts reserved Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice Version M3196V1T ...

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