Philips 196E3L User Manual Download Page 36

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7. Customer care and warranty

HUNGARY

Serware Szerviz
Vizimolnár u. 2-4
HU - 1031 Budapest
Tel: +36 1 2426331
Email: [email protected]
www.serware.hu

Profi Service Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungary
Tel: +36 1 814 8080
[email protected]

LATVIA

ServiceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: [email protected]

LITHUANIA

ServiceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: [email protected]
www.servicenet.lt

ROMANIA

Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969

SERBIA & MONTENEGRO

Kim Tec d.o.o.
Viline vode bb, Slobodna zona
Beograd L12/3
11000 Belgrade
Serbia
Tel. +381 11 20 70 684

SLOVAKIA

General Consumer Information Center
0800004551
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: [email protected]

SLOVENIA

PC HAND
Brezovce 10
SI - 1236 Trzin
Tel: +386 1 530 08 24
Email: [email protected]

RUSSIA

CPS
18, Shelepihinskaya nab.
123290 Moscow
Russia
Tel. +7(495)797 3434

TURKEY

See warranty card for local support
Central Turkey:
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul, Turkey
Tel: +90 212 444 4 832

UKRAINE

Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company

Topaz-Service Company,
Mishina str. 3,
Kiev
Ukraine-03151
Tel: +38 044 245 73 31

Summary of Contents for 196E3L

Page 1: ...196E3L www philips com welcome EN User manual 1 Customer care and warranty 27 Troubleshooting FAQs 42 ...

Page 2: ...7 3 Image Optimization 9 3 1 SmartImage Lite 9 3 2 SmartContrast 10 3 3 Philips SmartControl Lite 11 4 Technical Specifications 17 4 1 Resolution Preset Modes 20 5 Power Management 21 5 1 Automatic PowerSaving 21 6 Regulatory Information 22 7 Customer care and warranty 27 7 1 Philips Flat Panel Monitors Pixel Defect Policy 27 7 2 Customer Care Warranty 29 8 Troubleshooting FAQs 42 8 1 Troubleshoot...

Page 3: ... time If your power cord is missing please contact with your local service center Please refer to Customer Care Consumer Information Center 1 Important Do not subject the monitor to severe vibration or high impact conditions during operation Do not knock or drop the monitor during operation or transportation Maintenance To protect your monitor from possible damage do not put excessive pressure on ...

Page 4: ...pter of Consumer Information Center For transportation information please refer to Technical Specifications Do not leave your monitor in a car trunk under direct sun light Note Consult a service technician if the monitor does not operate normally or you are not sure what procedure to take when the operating instructions given in this manual have been followed 1 2 Notational Descriptions The follow...

Page 5: ...ganization that serves your household or the store at which you purchased the product Your new monitor contains materials that can be recycled and reused Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of All redundant packing material has been omitted We have done our utmost to make the packaging easily separabl...

Page 6: ...umn VGA signal cable optional DVI cable optional Register your product and get support at www philips com welcome Quick Start 196E3L Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V 2 0 1 1 K o n i n k l i j k e P h i l i p s E l e c t r o n i c s N V A l l rights reserved Unau...

Page 7: ...he video connector on the back of your computer 4 Plug the power cord of your computer and your monitor into a nearby outlet 5 Turn on your computer and monitor If the monitor displays an image installation is complete 2 2 Operating the monitor Front view product description To access OSD menu Return to previous OSD level Change to 4 3 display To switch monitor s power on and off To adjust the OSD...

Page 8: ...ange The OSD Menu Below is an overall view of the structure of the On Screen Display You can use this as a reference when you want to work your way around the different adjustments later on Main menu Sub menu Input VGA DVI available for selective models Picture Wide screen 4 3 0 100 0 100 On Off Picture Format Brightness Contrast SmartContrast OSD Settings 0 100 0 100 Off 1 2 3 4 5 s 10 s 20 s 30 ...

Page 9: ...ching or damaging the screen Physical Function Tilt Resolution notification This monitor is designed for optimal performance at its native resolution 1440x900 60Hz When the monitor is powered on at a different resolution an alert is displayed on screen Use 1440x900 60Hz for best results Display of the native resolution alert can be switched off from Setup in the OSD On Screen Display menu 2 Press ...

Page 10: ...he Base Condition ForVESA standard mounting applications 1 Remove the 4 screw covers 2 Remove the 4 screws and then remove the base from the monitor 100mm 100mm Note This monitor accepts a 100mm x 100mm VESA Compliant mounting interface ...

Page 11: ...ps technology that analyzes the content displayed on your screen Based on a scenario you select SmartImage Lite dynamically enhances the contrast color saturation and sharpness of images to enhance the contents being displayed all in real time with the press of a single button 3 Image Optimization How to enable SmartImage Lite 1 Press to launch the SmartImage Lite on screen display 2 Keep pressing...

Page 12: ...Contrast What is it Unique technology that dynamically analyzes displayed content and automatically optimizes a monitor s contrast ratio for maximum visual clarity and viewing enjoyment stepping up backlighting for clearer crisper and brighter images or dimming backlighting for clear display of images on dark backgrounds Why do I need it You want the very best visual clarity and viewing comfort fo...

Page 13: ...e this Windows 7 compliant eye catching animated Icon based software is ready to enhance your experience with Philips monitors Installation Follow the instruction and complete the installation You can launch after installation is completed If you want to launch later you can either click the shortcut on desktop or toolbar First launch Wizard The first time after installation of SmartControl Lite i...

Page 14: ...Start with Standard pane Adjust menu Adjust Menu allow you to adjust Brightness Contrast Focus Position and Resolution You can follow the instruction and do the adjustment Cancel prompts user if you want to cancel installation ...

Page 15: ...or sub menu item base on your input Example for Color Calibration 1 Show Me starts color calibration tutorial 2 Start starts the 6 step color calibration sequence 3 QuickView loads the before after images 4 To return to Color home pane click the Cancel button 5 Enable color calibration by default is on If unchecked does not allow for color calibration to happen dimes out start and quick view butto...

Page 16: ...ked On by default When disabled SmartControl Lite will not launch at start or be in the task tray The only way to launch SmartControl Lite is either from the desktop short cut or from the program file Any preset set to run at startup will not load when this box is unchecked Disabled Enable transparency mode Windows 7 Vista XP Default is 0 Opaque First color Calibration Screen Previous button is di...

Page 17: ...ailable Help Version Will only be active when selecting Version from the drop down Help menu On a non supported display capable of DDC CI only the Help and Options tabs are available Context Sensitive menu The Context Sensitive menu is Enabled by default If Enable Context Menu has been checked in the Options Preferences pane then the menu will be visible The Context Menu has four entries SmartCont...

Page 18: ...nformation and product name Exit Close SmartControl Lite To run SmartControl Lite again either select SmartControl Lite from Program menu double click the desktop PC icon or restart the system Task Tray Menu Disabled When theTaskTray is disabled in the preference folder only the EXIT selection is available To completely remove SmartControl Lite from the task tray disable Run at Startup in Options ...

Page 19: ...z Viewing angle 178 H 170 V C R 5 Picture Enhancement SmartImage Lite Display colors 16 7 M Vertical refresh rate 56Hz 76Hz Horizontal Frequency 30kHz 83kHz sRGB YES Connectivity Signal input DVI D Digital VGA Analog Input Signal Separate Sync Sync on Green Convenience User Convenience OSD Languages English French German Italian Russian Spanish Simplified Chinese Portuguese Turkish Other convenien...

Page 20: ...at 100VAC 5VAC 50Hz 3Hz AC InputVoltage at 115VAC 5VAC 60Hz 3Hz AC InputVoltage at 230VAC 5VAC 50Hz 3Hz Normal Operation 38 40BTU 38 09BTU 39 22BTU Sleep typical 1 706BTU 1 706BTU 1 706BTU Off 1 706BTU 1 706BTU 1 706BTU Power LED indicator On mode White Standby Sleep mode White blinking Power Supply Build in 100 240VAC 50 60Hz Dimension Product with stand WxHxD 457 x 388 x 199mm Product without st...

Page 21: ...EAT Silver www epeat net Packaging 100 recyclable Compliance and standards Regulatory Approvals BSMI CE Mark FCC Class B GOST SEMKO UL cUL ISO9241 307 Cabinet Color Black Finish Glossy Note 1 EPEAT Gold or Silver is valid only where Philips registers the product Please visit www epeat net for registration status in your country 2 This data is subject to change without notice Go to www philips com ...

Page 22: ... 37 86 640x480 72 81 37 88 800x600 60 32 48 08 800x600 72 19 56 48 1024x768 70 07 60 02 1024x768 75 03 63 85 1152x864 70 01 67 50 1152x864 75 00 52 50 1280x720 70 00 47 78 1280x768 59 87 71 69 1280x1024 67 19 76 02 1280x1024 71 45 55 47 1440x900 59 90 55 94 1440x900 59 89 70 64 1440x900 74 98 64 67 1680x1050 59 88 65 29 1680x1050 59 95 Note Please notice that your display works best at native reso...

Page 23: ... following table shows the power consumption and signaling of this automatic power saving feature Power Management Definition VESA Mode Video H sync V sync Power Used LED color Active ON Yes Yes 13 92W typ White Sleep OFF No No 0 5 W typ White Blinking Switch Off OFF 0 5 W typ OFF Note This data is subject to change without notice The following setup is used to measure power consumption on this mo...

Page 24: ...ations means that these products will consume less energy throughout their life CE Declaration of Conformity This product is in conformity with the following standards EN60950 1 2006 Safety requirement of InformationTechnology Equipment EN55022 2006 Radio Disturbance requirement of InformationTechnology Equipment EN55024 1998 A1 2001 A2 2003 Immunity requirement of Information Technology Equipment...

Page 25: ...enna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Use only RF shielded...

Page 26: ...férences nuisibles pour la réception des signaux de radio ou de télévision ce qui peut être décelé en fermant l équipement puis en le remettant en fonction l utilisateur pourrait essayer de corriger la situation en prenant les mesures suivantes Réorienter ou déplacer l antenne de réception Augmenter la distance entre l équipement et le récepteur Brancher l équipement sur un autre circuit que celui...

Page 27: ...cket which should be located near the equipment and easily accessible A protection mark B confirms that the equipment is in compliance with the protection usage requirements of standards PN 93 T 42107 and PN 89 E 06251 BSMI Notice Taiwan Only North Europe Nordic Countries Information Placering Ventilation VARNING FÖRSÄKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG ÄR LÄTÅTKOMLIGA NÄR DU STÄLLER DIN UTRUSTN...

Page 28: ...röhre nur eine bauartgleiche eingebaut wird Aus ergonomischen Gründen wird empfohlen die Grundfarben Blau und Rot nicht auf dunklem Untergrund zu verwenden schlechte Lesbarkeit und erhöhte Augenbelastung bei zu geringem Zeichenkontrast wären die Folge Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 beträgt 70dB A oder weniger ACHTUNG BEIM AUFSTELLEN DIESES GERÄTES DARAUF ACHTEN DAß NETZS...

Page 29: ...xel defects that are more noticeable than others This policy is valid worldwide Pixels and Sub pixels A pixel or picture element is composed of three sub pixels in the primary colors of red green and blue Many pixels together form an image When all sub pixels of a pixel are lit the three colored sub pixels together appear as a single white pixel When all are dark the three colored sub pixels toget...

Page 30: ...t due to pixel defects during the warranty period a TFT monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 3 2 adjacent lit subpixels 1 3 adjacent lit subpixels one white pixel 0 Distance between two bright dot defects 15mm Total bright dot defects of all types...

Page 31: ...rds and deliver high quality performance ease of use and ease of installation Should you encounter any difficulties while installing or using this product please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions This service warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective What is...

Page 32: ...he product The Philips Warranty may not apply if The documents have been altered in any way or made illegible The model or production number on the product has been altered deleted removed or made illegible Repairs or product modifications and alterations have been executed by unauthorized service organizations or persons Damage is caused by accidents including but not limited to lightning water o...

Page 33: ...s com support Contact Information for West European region Germany 49 01803 386 853 0 09 United Kingdom 44 0207 949 0069 Local call tariff Ireland 353 01 601 1161 Local call tariff Spain 34 902 888 785 0 10 Finland 358 09 2290 1908 Local call tariff France 33 082161 1658 0 09 Greece 30 00800 3122 1223 Free Of Charge Italy 39 840 320 041 0 08 Netherlands 31 0900 0400 063 0 10 Denmark 45 3525 8761 L...

Page 34: ...monitor is repaired you can pick him up or it will be returned back to your address within 10 working days started when the defect units arrived in our service center If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you The replacement monitor remains yours and Philips keeps the defective ...

Page 35: ...e not available please check your country contact showing below In order to avoid unnecessary inconvenience we advise you to read the operating instructions carefully before contacting our dealers or Information Centers In case your Philips product is not working correctly or is defective please contact your Philips dealer or directly the Philips Service and Consumer Information Centers Website ht...

Page 36: ...el 40 21 2101969 SERBIA MONTENEGRO KimTec d o o Viline vode bb Slobodna zona Beograd L12 3 11000 Belgrade Serbia Tel 381 11 20 70 684 SLOVAKIA General Consumer Information Center 0800004551 Datalan Servisne Stredisko Puchovska 8 SK 831 06 Bratislava Tel 421 2 49207155 Email servis datalan sk SLOVENIA PC HAND Brezovce 10 SI 1236Trzin Tel 386 1 530 08 24 Email servis pchand si RUSSIA CPS 18 Shelepih...

Page 37: ...1107ADZ Cdad de Buenos Aires Tel 54 11 4103 4113 Email hlew megatech la Pacific ThreeYears Free Labor ThreeYears Free Service on Parts Australia Company AGOS NETWORK PTY LTD Address 4 5 Dursley Road Yenorra NSW 2161 Australia Tel 1300 360 386 Fax 61 2 80808147 Email philips agos com au Service hours Mon Fri 8 00am 7 30pm New Zealand Company Visual Group Ltd Address 28 Walls Rd Penrose Auckland Pho...

Page 38: ...Semarang Magelang 3 ASC SURABAYA Address HI TECH Mall Lt 2 Blok C1 12A Jl Kusuma Bangsa 116 118 Surabaya Phone 62 31 5353573 Coverage Surabaya Malang Pasuruan Bojonegoro Kediri Gersik 4 ASC BALI Address Jl Pulau Nusa Penida No 28 Denpasar Bali Phone 62 813 31821822 Coverage Denpasar Kuta Nusa Dua Gianyar Bedugul 5 ASC BANDUNG Address Segitiga Mas Kosambi Blok G 9 Jl Jend A Yani Bandung Phone 62 22...

Page 39: ...rivara Town In Town Soi 3 Road Wangthonglang Bangkok 10310 Thailand Tel 662 934 5498 Fax 662 934 5499 E mail axis5 axiscomputer co th Service Hours Mon Fri 08 30am 05 30pm Vietnam 1 Ho Chi Minh City Company FPT Service Informatic Company Ltd Ho Chi Minh City Branch Address 207 4 NguyenVanThu Street District 1 HCM City Tel 84 8 38248007 Fax 84 8 38248010 E mail Thanght fpt com vn Service hours Mon ...

Page 40: ...Philips F1rst Choice Warranty This three year service warranty entitles you to a swap model on site within 48 hours of your call being received within the first year of purchase If you have any problems with your monitor within the second or third year of purchase we will repair it after it has been sent to the service provider at your expense and returned to you within five working days free of c...

Page 41: ...ted or not copyrighted the model or production number on the product has been altered deleted removed or made illegible Where IS SERVICE AVAILABLE Warranty service is available in all countries where the product is officially distributed by Philips In countries where Philips does not distribute the product the local Philips service organization will attempt to provide service although there may be...

Page 42: ...__ This warranty gives you specific legal rights You may have other rights which vary from state province to state province Before contacting Philips please prepare the following details so we can solve your problem quickly Philips type number Philips serial number Purchase date copy of purchase may be required PC environment Processor o CPU and Graphic card name and driver version o Operating sys...

Page 43: ...een altered deleted removed or made illegible repairs or product modifications and alterations have been executed by unauthorized service organizations or persons damage is caused by accidents including but not limited to lightning water or fire misuse or neglect Please note that the product is not defective under this guarantee in the case where modifications become necessary in order for the pro...

Page 44: ...to see if the monitor cable has bent pins Make sure the computer is turned on AUTO button doesn t function The auto function is applicable only inVGA Analog mode If the result is not satisfactory you can do manual adjustments via the OSD menu Note The Auto Function is not applicable in DVI Digital mode as it is not necessary Visible signs of smoke or sparks Do not perform any troubleshooting steps...

Page 45: ...g will disappear gradually over a period of time after the power has been switched off Always activate a moving screen saver program when you leave your monitor unattended Always activate a periodic screen refresh application if your monitor will display unchanging static content Severe burn in or after image or ghost image symptoms will not disappear and cannot be repaired The damage mentioned ab...

Page 46: ...l Lite If your graphic adaptor is one of the above mentioned brands try to download the most updated graphic adaptor driver from corresponding companies web site Install the driver Remove SmartControl Lite and re install it once more If it is still not working we are sorry that the graphic adaptor is not supported Please visit Philips website and check if an updated SmartControl Lite driver is ava...

Page 47: ...removes the disturbance Q3 What are the inf and icm files on the CD ROM How do I install the drivers inf and icm Ans These are the driver files for your monitor Follow the instructions in your user manual to install the drivers Your computer may ask you for monitor drivers inf and icm files or a driver disk when you first install your monitor Follow the instructions to insert the companion CD ROM ...

Page 48: ... wall Ans Yes Philips monitors have this optional feature Four standardVESA mount holes on the rear cover allows the user to mount the Philips monitor on most of the VESA standard arms or accessories We recommend you to contact your Philips sales representative for more information Q10 Can I connect my monitor to any PC workstation or Mac Ans Yes All Philips monitors are fully compatible with stan...

Page 49: ... not disappear and cannot be repaired The damage mentioned above is not covered under your warranty Q13 Why is my Display not showing sharp text and is displaying jagged characters Ans Your monitor works best at its native resolution of 1440x900 60Hz For best display please use this resolution ...

Page 50: ...ights reserved Philips and the Philips Shield Emblem are registered trade marks of Koninklijke Philips Electronics N V and are used under license from Koninklijke Philips Electronics N V Specifications are subject to change without notice M3196E1Q ...

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