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English
Fault
Possible cause
Solution
The machine does not turn on.
Machine not connected to the power sup-
ply.
Connect the machine to the power supply.
The pump is very noisy.
No water in the tank.
Refi ll with water. (section 4.4).
The coff ee is too cold.
The “machine ready” light (15) was off whi-
le switching the selection knob (17) to the
"
" position.
Wait until the “machine ready” light (15) turns
on.
The portafi lter is not inserted for prehea-
ting (section 5).
Preheat the portafi lter.
Cold cups.
Preheat the cups with hot water.
Milk does not froth.
It is not possible to prepare a cap-
puccino.
Not suitable milk: powdered milk, low-fat
milk.
Use whole milk.
Dirty Pannarello.
Clean the Pannarello as described in section 9.
No steam in the boiler.
Prime the circuit (section 4.5) and repeat the
operations described in section 8.
The coff ee is dispensed too fast,
no foam builds up.
Too little coff ee in the portafi lter.
Add coff ee (section 5).
Coff ee ground is too coarse.
Use a diff erent blend (section 6).
Coff ee is old or not suitable.
Use a diff erent blend (section 6).
Old or not suitable pod.
Change the pod.
One component missing in the portafi lter.
Make sure that all components are present and
that they have been installed properly.
Coff ee is not dispensed or dispen-
sed only in drips.
No water.
Refi ll with water. (section 4.4).
The grind is too fi ne.
Use a diff erent blend (section 6).
Coff ee pressed in the portafi lter.
Shake the ground coff ee.
Too much coff ee in the portafi lter.
Reduce the quantity of coff ee in the portafi lter.
Knob (4) is open.
Close the knob (4).
Traces of limestone.
Descale the machine (section 10).
The fi lter in the portafi lter is clogged.
Clean the fi lter (Section 9).
Not suitable pod.
Change type of pod.
Coff ee drips from the edges.
The portafi lter is incorrectly inserted into
the brew unit.
Insert the portafi lter correctly (Section 5).
The upper edge of the portafi lter is dirty.
Clean the rim of the portafi lter.
Pod wrongly inserted.
Insert the pod correctly. Make sure it does not
come out of the portafi lter.
Too much coff ee in the portafi lter.
Reduce the quantity of coff ee using the measu-
ring scoop.
Please contact an authorized service centre for any faults not covered in the above table or when the suggested
solutions do not solve the problem.
