Troubleshooting:
Issue
description
Possible cause
Corrective action
The
application is
not
communicating
with cloud
Mobile device is
not connected to
Internet
Check Internet connection
The device
does not
accept
commands
from the
application
Control Module
is not connected
Reboot Control Module by holding
button from 1 to 3 seconds
If step 1 not helps then
reconnect
the device
Access point
is not
connected to
Internet
Check the connection to the Internet
using other devices that are in the
same SSID as the managed device
Control Module
does not boot
Unplug and plug again Control Module
Control Module
does not start
Control Module
malfunction
Check the Control module by
connecting to any device with USB
port having DC 5V and current no less
than 1
А. For example, laptop.
After Control module boots, the blue
LED must lit.
If Control module does not boot,
please contact service.
Service life
The unit service life is 3 years.
Transportation and storage
It does not require special conditions of transportation and
storage.
The date of manufacture
The date of manufacture is indicated on the packaging.
Guarantee
The warranty period is 1 year. If under normal use
during the warranty period the device will stop
working properly, contact the place of purchase of
the device.
Utilization
At the end of its service life, the unit must be disposed of in
accordance with the norms, rules and methods in force at the
disposal site. Do not dispose of the device together with
household waste. At the end of the service life of the device,
take it to the collection point for disposal, if this is provided for
by local regulations. This will help to avoid possible
consequences on the environment and human health, and will
also facilitate the reuse of product components.
Information
on where and how to dispose of the unit can be obtained from
local authorities
Certification of products.
Information on certification of products is updated annually. (In
the absence of a copy of the new certificate in the box copy
ask the seller).
This product meets the requirements of:
TR CU 004/2011
"About safety low-voltage equipment " TR CU 020/2011
"Electromagnetic compatibility of technical means "
Made in China
Importer
:
LOZOS S.A.
Manufacturer's Address: 17 Km Athens-Lamia Nat. Rd,
14564, Nea Kifissia
E-mail: