our warranty and service policy
We want to give owners confidence in the
quality of our products. They are warranted
against defects in materials and workmanship
for one year from the date of purchase.
If the product has a manufacturing fault we will
repair it free of charge. If not practical to repair
it we will, at our discretion, replace the part
in question*. If the product fails due to wear
and tear, accident, neglect or negligence, or is
outside the one year warranty, we will happily
repair it for a reasonable charge.
details of warranty
Who is covered?
Original purchaser buying
new product from an authorised dealer. Proof
of purchase is required.
What is covered?
Workmanship or materials
that are deemed faulty, providing the e
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has,
at all times, been used in normal conditions, in
accordance with the instructions and properly
maintained.
What is not covered?
Second hand product.
Modified product. Poorly maintained product.
Normal wear, fading and fabric cuts.
Improper use (by way of example): abnormal
use; not following instructions; child left
unattended; safety harness not used;
excessive load; transport damage i.e. airline
or any freight damage.
Customer costs within warranty.
The customer
is responsible for any inwards freight charge
to return the product to the manufacturer or its
representative for warranty and or service.
Customer costs outside of warranty.
Where
proof of purchase is not provided or the
product is outside of the one year period. The
manufacturer (or agent) reserves the right to
charge a service fee and/or charge for parts
replaced/repaired. A return freight charge may
also apply.
Exclusions.
Any consequential loss or damage
to any person or property directly or indirectly
as a result of using the product.
Who do I contact?
Please discuss any warranty
or service queries with your store of purchase.
You will be required to show proof of purchase.
They will inform you of the next step.
* The consumer may have additional rights in some countries
or states.
rights
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remedies
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