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150Mbps Wireless N ADSL2/2+ Modem Router

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51

Appendix A: Troubleshooting

make sure the VPI/VCI, Connection Type, username and pass word are correct. If there are any
mistakes, please correct the settings and try again.
6. The computer cannot connect to the internet wirelessly.

Please make sure you can access the Internet when plug in the Ethernet cable from the Wireless
Modem Router to the computer, otherwise, please refer to Question 4. Then check the wireless
connection status on your computer:

•

Search available networks and connect to your wireless network. If your wireless network
name (SSID) is not listed in, please connect to Wireless Modem Router’s LAN port by an
Ethernet cable, login Wireless Modem Router’s web management page 192.168.1.1 to make
sure the Broadcast SSID is enabled.

•

If you cannot connect to your wireless network, please make sure the password is correct.
You can connect to Wireless Modem Router’s LAN port by an Ethernet cable, login router’s
web management page 192.168.1.1 to double check your password.

•

If there is no wireless network found in range on your computer, please make sure the
wireless switch is turned on, and the wireless network adapter is working properly.

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Summary of Contents for FD-364N

Page 1: ...150Mbps Wireless N ADSL2 2 Modem Router FD 364N User Manual User Manual V2 0 ...

Page 2: ... Communication Co Ltd Without the permission of Shanghai Feixun Communication Co Ltd individual or party is not allowed to copy plagiarize imitate or translate it into other languages All the photos and product specifications mentioned in this manual are for references only as the upgrading of software and hardware there will be changes And if there are changes PHICOMM is not responsible for infor...

Page 3: ...ew 1 Main Features 2 Chapter 2 Hardware Installation 3 Front Panel 3 Rear Panel 4 Physical Connection 5 Chapter 3 Quick Installation 7 Configure Your PC 7 Install Your Modem Router 13 Chapter 4 Software Configuration 17 Quick Start 17 Interface Setup 17 Internet 18 LAN 23 Wireless 25 Advanced Setup 29 Firewall 30 Routing 30 ...

Page 4: ...ww phicomm com NAT 31 ADSL 33 QoS 33 PortBinding 36 Access Management 36 SNMP 37 UPnP 37 DDNS 38 ACL 39 Filter 40 CWMP 41 Maintenance 42 Administration 42 Time Zone 42 File Upgrade 44 SysRestart 46 Diagnostic 46 Status 46 Device Info 47 System Log 48 Statistics 48 ...

Page 5: ... of Contents 150Mbps Wireless N ADSL2 2 Modem Router www phicomm com Chapter5 Specification 49 Appendix A Troubleshooting 50 Appendix B Certification 52 FCC Statement 52 CE Mark Warning 53 Appendix C Glossary 54 ...

Page 6: ...ime which ensures your network stable and smooth The performance of this wireless Modem Router will give you the unexpected network experience It is also compatible with all IEEE 802 11g and IEEE 802 11b products With multiple protection measures including SSID broadcast control and wireless LAN 64 128 bit WEP encryption Wi Fi protected Access WPA2 PSK WPA PSK as well as advanced Firewall protecti...

Page 7: ...ports Build in PPPoE DHCP Server Relay Client UPnP DDNS NAT static routing and DMZ host QoS prioritization based on IP type of service Easy Setup Assistant provides quick hassle free installation Provides 64 128 bit WEP encryption security and wireless LAN ACL Access Control List Supports web management Supports firmware upgrade Supports flow statistics Supports WPS Wi Fi Protected Setup Built in ...

Page 8: ...in table below LED Status Indication Power On Power is on Off Power is off LAN 1 4 On There is a successful connection on the corresponding LAN port Off There is no connection on the corresponding LAN port Blinking Data is being transferred over the corresponding LAN port WPS On A wireless device is successfully connected to the network by WPS function Off WPS function is deactivated Blinking A wi...

Page 9: ...uter is synchronized Blinking The Modem Router is synchronizing Internet Green A successful PPP connection has been built Off The DSL port is linked down or the Modem Router works in Bridge mode Red The PPP connection failed to be established Rear Panel The rear panel of the wireless ADSL2 Modem Router includes 1 power ON OFF switch 1 PWR connector 1 WPS button 1 RST button 4 LAN interfaces 1 DSL ...

Page 10: ...need to connect the device to the phone jack the power outlet and your computer or network Before cable connection turn off the power supply and keep your hands dry You can follow the steps below to install it Step 1 Connect the ADSL Line Method one Plug one end of the twisted pair ADSL cable into the DSL port on the rear panel of FD 364N and insert the other end into the wall socket Method two Yo...

Page 11: ...364N Step 3 Attach the power adapter Connect the AC power adapter to the PWR connector on the rear of the device and plug in the adapter to a wall outlet or power extension Step 4 Turn on your computers and power on the Modem Router Note If you currently use a modem disconnect it now The Modem Router will replace your old modem After the physical connection please check whether the LEDs of the Wir...

Page 12: ...llation Chapter 3 Quick Installation Configure Your PC After you directly connect your PC to FD 364N or a Hub Switch which has connected to the Wireless Modem Router we suggest you set your computer to obtain IP address automatically 1 Click Start Control Panel For Windows XP 2000 ...

Page 13: ...150Mbps Wireless N ADSL2 2 Modem Router www phicomm com 8 Chapter 3 Quick Installation 2 Select and double click Network Connections 3 Right click Local Area Connection and then select Properties ...

Page 14: ...SL2 2 Modem Router www phicomm com 9 Chapter 3 Quick Installation 4 Select Internet Protocol TCP IP and click Properties 5 Select Obtain an IP address automatically and Obtain DNS server address automatically Then click OK ...

Page 15: ...150Mbps Wireless N ADSL2 2 Modem Router www phicomm com 10 Chapter 3 Quick Installation For Windows Vista 7 1 Click Start Control Panel 2 Click Network and Internet ...

Page 16: ...150Mbps Wireless N ADSL2 2 Modem Router www phicomm com 11 Chapter 3 Quick Installation 3 Click Network and Sharing Center 4 Go to Change Adapter Settings win7 Manage Network Connections Vista ...

Page 17: ...Mbps Wireless N ADSL2 2 Modem Router www phicomm com 12 Chapter 3 Quick Installation 5 Right click Local Area Connection choose Properties 6 Select Internet Protocol Version 4 TCP IPv4 and click Properties ...

Page 18: ... installation we recommend running the Resource CD follow the step by step instructions to finish the installation After the initial configuration is done you can login to the Web based Setup Wizard to do some additional settings Here we introduce how to set it up via Web based Setup Wizard Step 1 Open your web browser in the address bar type in 192 168 1 1 Step 2 You are prompt to enter the Usern...

Page 19: ...comm com 14 Chapter 3 Quick Installation Step 3 Go to Quick Start tab and then click RUN WIZARD Step 4 Click NEXT Step 5 If you want to change the login password put in the new password in this page Otherwise just leave it blank and then click NEXT ...

Page 20: ...time zone and then click NEXT Step 7 Choose the connection type provided by your ISP take PPPoE PPPoA as an example here and then click NEXT Step 8 Put in Username Password VPI VCI and Connection Type provided by your ISP If you are not sure about the information please confirm with your ISP Then click NEXT ...

Page 21: ...tep 9 Click NEXT Step 10 Click CLOSE Note Wait a moment if the configuration is successful the Internet LED light will finally turn green The Internet light will not light on if the Wireless Modem Router works as bridge please set up a broadband connection on your computer in that condition ...

Page 22: ...Setup Wizard After your successful login you can configure and manage the device There are main menus on the left of the Web based Setup Wizard submenus will be available after you click one of the main menus On the center of the Web based Setup Wizard there are the detailed configurations or status information To apply any settings you have altered on the page please click APPLY SAVE button Quick...

Page 23: ...k The valid range is from 0 to 255 Please input the value provided by your ISP VCI Identify the virtual channel endpoints in an ATM network The valid range is from 32 to 65535 1 to 31 is reserved for well known protocols Please input the value provided by your ISP PVCs Summary You can view the summary information about the PVCs QoS Select the Quality of Service types for this Virtual Circuit inclu...

Page 24: ...or the Dynamic IP Address it is provided by your internet service provider Bridge Interface Activate the option and the Router can also work in Bridge mode Default Route If enable this function the current PVC will be considered as the default gateway to internet TCP MTU Option Enter the TCP MTU as your desire NAT Select this option to Enable Disable the NAT Network Address Translation function fo...

Page 25: ...rovides static IP information to you You should set Static IP Address IP Subnet Mask and Gateway on the screen below Note Each IP address entered in the fields must be in the appropriate IP form which is four IP octets separated by a dot x x x x such as 192 168 1 100 The Router will not accept the IP address if it is not in this format ...

Page 26: ... PPPoE connection Encapsulation For both PPPoA PPPoE connection you need to specify the type of Multiplexing either LLC or VC Mux Bridge Interface Activate the option the Wireless Modem Router can also work in Bridge mode Connection Setting For PPPoA PPPoE connection you can select Always on or Connect on Demand or Connect Manually Connect on demand is dependent on the traffic If there is no traff...

Page 27: ... M using Multicast while RIP2 B using Broadcast format Direction Select this option to specify the RIP direction None is for disabling the RIP function Both means the ADSL Router will periodically send and accept routing information and then incorporate them into routing table IN only means the ADLS router will only accept but will not send RIP packet OUT only means the ADSL router will only send ...

Page 28: ...he IP Address the default value is 192 168 1 1 IP Subnet Mask Enter the Wireless Modem Router s Subnet Mask the default value is 255 255 255 0 Second IP Address Show another LAN IP address that you can use to login to the Wireless Modem Router Second IP Subnet Mask The default value is 255 255 255 0 you do not need to change it if unnecessary IGMP Snoop Active the IGMP Snoop function if you need D...

Page 29: ...00 seconds DNS Relay If you want to disable this feature you just need to set both Primary and secondary DNS IP to 0 0 0 0 If you want to use DNS relay you can setup DNS server as 192 168 1 1 on their computer If not the device will perform as no DNS relay Primary DNS Type in your primary DNS server Secondary DNS Type in your secondary DNS server Note If Automatically is selected in DNS Relay this...

Page 30: ...tic routing mode Add DHCP Reservation Assign a static IP for some certain computer DHCP Clients List Show the current clients information which are connected to this Wireless Modem Router Wireless Access Point Settings These are the settings of the access point You can configure the rules to allow wireless equipped computers and other devices to communicate with a wireless network Access point Sel...

Page 31: ...e enabled The Router sends Request to Send RTS frames to a particular receiving station and negotiates the sending of a data frame After receiving an RTS the wireless station responds with a Clear to Send CTS frame to acknowledge the right to begin transmission In most cases keep its default value of 2347 Fragmentation Threshold The threshold number of bytes for the fragmentation boundary for dire...

Page 32: ... wireless device to an existing network quickly by pushing WPS button if your wireless adapter also supports Wi Fi Protected Setup WPS Settings These are the settings of WPS It shows only when this function is enabled In this condition you can just leave the Authentication Type as OPEN WPS state Show the configuration states of WPS function WPS mode You can set the WPS either via pressing the WPS ...

Page 33: ...the menu will change to offer the appropriate settings 128 bit is stronger than 64 bit WPA PSK To configure WPA PSK settings select the WPA PSK option from the drop down list The menu will change to offer the appropriate settings WPA PSK requires a shared key and does not use a separate server for authentication PSK keys can be ASCII or Hex type WPA2 PSK To configure WPA2 PSK settings select the W...

Page 34: ... Address either deny or allow access If you do not wish to filter users by MAC Address select Deactivated Active Used to enable or disable this wireless Mac filter function Action Choose Allow or Deny to allow or block wireless access from the devices listed on the screen Mac Address Enter the MAC Address you wish to filter in the field Advanced Setup Choose Advanced Setup you can see six submenus...

Page 35: ...uch as Ping of Death SYN Flood Port Scan and Land Attack SPI If you enable SPI all traffics initiated from WAN would be blocked including DMZ Virtual Server and ACL WAN side Routing Click ADD ROUTE button to add a new route on the next screen Destination IP Address This parameter specifies the IP network address of the final destination IP Subnet Mask Enter the subnet mask for this destination ...

Page 36: ...ld shows the current status of the NAT function for the current VC You can go to the previous screen to activate the function Number of IPs This field specifies how many IPs are provided by your ISP for current VC It can be single IP or multiple IPs Note For VCs with single IP they share the same DMZ and Virtual Servers for VCs with multiple IPs each VC can set DMZ and Virtual Servers Furthermore ...

Page 37: ... used to attack your network Virtual Server The Virtual Server is the servers behind NAT on the LAN for example Web server or FTP server that you can make visible to the outside world even though NAT makes your whole inside network appear as a single machine to the outside world Please assign a static IP address to the destination computer before you use this feature Start End port number Enter th...

Page 38: ...L feature can be selected when you meet the physical connection problem Please confirm the settings with your Internet Service Provider ADSL Mode Select the ADSL operation mode which your ADSL connection uses ADSL Type Select the ADSL operation type which your ADSL connection uses QoS Quality of Service This option will provide better service of selected network traffic over various technologies B...

Page 39: ... Mask Port Range Enter the information about the Source host for the rule Select the index for the rule you want to configure Active You can active or deactive this function the rule can take effect only when it is activated Application Select the application that the rule aimed at Physical Ports Select the port whose traffic flow are controlled by the rule Protocol ID Select one among TCP UDP TCP...

Page 40: ... to deal with the traffic DSCP Range Enter the DSCP range to differentiate the traffic 802 1p Select the priority range for the rule When you select DSCP you can assign the priority via DHCP the header of IP group It maps the IP group into corresponding service class IP Precedence Remarking Select the number to remark the priority for IP precedence Type of Service Remarking Select the type to rema...

Page 41: ...his function Group Index Show the index of rules ATM VCs Ethernet WLan Choose the PVCs Ethernet port WLan that controlled by the rule PortBinding Summary Display the summary of PortBinding Access Management Choose Access Management you can see six submenus Click any of them and you will be able to configure the corresponding function ...

Page 42: ... for simple peer to peer network connectivity between devices An UPnP device can dynamically join a network obtain an IP address convey its capabilities and learn about other devices on the network In turn a device can leave a network smoothly and automatically when it is no longer in use UPnP broadcasts are only allowed on the LAN UPnP Activate or Deactivate the UPnP function Only when activated ...

Page 43: ...type the host name user name and password assigned to your ADSL Router by your Dynamic DNS provider User also can decide to turn on DDNS Wildcard or not Dynamic DNS Activate the DDNS function or not Service Provider This field displays the service provider of DDNS My Host Name Enter your host name here Username Password Type the User Name and Password for your DDNS account Wildcard support Select ...

Page 44: ...ed all IP addresses can access to the Router ACL Rule Index Select the ACL rule index for the entry Active Enable the ACL rule Secure IP Address Select the IP addresses which are permitted to access to the Router remotely With the default IP 0 0 0 0 any client would be allowed to remotely access the ADSL Router Application Select the application for the ACL rule and then you can access the Router ...

Page 45: ...IP MAC Filter Rule Indexes Active Select Yes to make the rule to take effect Interface Select the interface for the entry Direction Select the direction for this IP Mac Filter rule There are three filtering directions Both Incoming Outgoing Rule Type Choose to set the filter rules according to IP or Mac Source IP address Subnet Mask Port Number Enter the source IP address for the rule You can ente...

Page 46: ...his displays the information about the IP Filter rules CWMP The router offers CWMP feature The function supports TR 069 protocol which collects information diagnoses the devices and configures the devices automatically via ACS Auto Configuration Server CWMP Select Activated to activate the CWMP function URL Enter the website of ACS which is provided by your ISP User Name Password Enter the User Na...

Page 47: ...corresponding function Administration Note There is only one account that can access Web Management interface The default account is admin and the password is admin Admin has read write access privilege When you change the password you should enter the new password twice and then click APPLY SAVE to make the new password take effect Time Zone The system time is the time used by the device for sche...

Page 48: ...ically Select NTP Server automatically as the synchronize time please choose the time zone Note The ADSL Router built in some NTP Servers when the Wireless Modem Router connects to internet it will get the system time automatically from the NTP Server You can also configure the NTP Server address manually and then it will get the time from the specific server firstly 2 PC s Clock Select PC s Clock...

Page 49: ...hard drive and locate the firmware or config file to be used for upgrade To upgrade the router s firmware follow these instructions below Step 1 Download a more recent firmware upgrade file Step 2 Type the path and file name of the update file into the New Firmware Config File field Or click the Browse button to locate the update file Step 3 Click UPGRADE Note New firmware versions are posted at w...

Page 50: ...se back up the router s current settings before you upgrade its firmware Do not turn off the router or press the Reset button while the firmware is being upgraded The router will reboot after the upgrading has been finished To back up the Wireless Modem Router s current settings Step 1 Click CONFIG FILE BACKUP you can see Step 2 Click Save to save the file as the appointed file ...

Page 51: ...or restore to factory default settings in this page Diagnostic You can view the test results for the connectivity of the physical layer and protocol layer for both LAN and WAN sides in this page Status Choose Status you can see three next submenus Device Info System Log and Statistics Click any of them and you will be able to configure the corresponding function ...

Page 52: ...mation including LAN WAN and ADSL in this page The information will vary depending on the settings of the Wireless Modem Router configured on the Interface Setup screen Note Click the other submenus System Log or Statistics in figure above you will be able to view the system log and traffic statistics about the Wireless Modem Router ...

Page 53: ...ware Configuration System Log You can query the logs of the Wireless Modem Router in this page Statistics You can view the network traffic over network in this page Interface You can select Ethernet ADSL and WLAN to view the corresponding network traffic over different ports ...

Page 54: ...Type of service ToS 802 1p Device Management HTTP Telnet Administration and operation software Firmware upgradable locally by web HTTP ADSL ADSL Features Full rate ANSI T1 413 Issue 2 ITU T G 992 1 G dmt ITU T G 992 2 G lite ITU T G 994 1 G hs ITU T G 992 3 G dmt bis ITU T G 992 5 Supports Annex A L Max 6 kilometers ATM Features UNI 3 1 ATM Adaptation Layer Type 5 AAL5 Multiprotocol encapsulation ...

Page 55: ...seconds and then try to login with default username and password admin admin 3 What can I do if I forgot my login password for the Wireless Modem Router s web management page 192 168 1 1 Restore the Wireless Modem Router to its factory default settings please refer to question 1 Use the default username and password admin admin Reconfigure the Wireless Modem Router after you reset it successfully ...

Page 56: ...uter Search available networks and connect to your wireless network If your wireless network name SSID is not listed in please connect to Wireless Modem Router s LAN port by an Ethernet cable login Wireless Modem Router s web management page 192 168 1 1 to make sure the Broadcast SSID is enabled If you cannot connect to your wireless network please make sure the password is correct You can connect...

Page 57: ... the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Changes or modifications to this unit not expressly approved by the party responsible for compliance co...

Page 58: ...e EU Directive 1999 5 EC without any limitation except for the countries mentioned below Country Restriction Reason remark Bulgaria None General authorization required for outdoor use and public service France Outdoor use limited to 10 mW e i r p within the band 2454 2483 5 MHz Military Radiolocation use Refarming of the 2 4 GHz band has been ongoing in recent years to allow current relaxed regula...

Page 59: ...Firewall A set of related programs located at a network gateway server that protects the resources of a network from users from other networks ISP Internet Service Provider A company that provides access to the Internet Ping Packet Internet Groper An Internet utility used to determine whether a particular IP address is online PPPoE Point to Point Protocol over Ethernet PPPoE stands for Point to Po...

Page 60: ...ifier The identifier of the VC contained in the ATM cell header VPI Virtual Path Identifier The identifier of the VP contained in the ATM cell header VLAN Virtual Local Air Network Logical subgroups that constitute a Local Area Network LAN This is done in software rather than defining a hardware solution ...

Page 61: ...Shanghai Feixun Communication Co Ltd E mail support phicomm com Website www phicomm com Copyright 2011 Shanghai Feixun Communication Co Ltd All rights reserved ...

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