Tech Support
20
Macro
Vickers
Model
No.
900
‐
398
Hardness
Tester
Revised: May 12, 2017
Warranty
Policy:
All portable and stationary material testing instruments manufactured for/by Phase
II shall be free from defects in material and workmanship for a period of 1to 5 full
years(depending upon model)from date of purchase. Parts found to be defective shall
be replaced or repaired at Phase II’s sole discretion. Products found by Phase II to be
misused, abused or neglected are not covered under this warranty. Parts not covered
by this warranty are normal wear and consumable items such as (but not limited to)
impact balls, impact bodies, diamond indentors, carbide ball indentors, impact
springs, cables and connectors, batteries, diamond stylus, contact probes, points and
test blocks.
Consumable(wearable) items such as cables and probes
have a 90 day warranty from date of purchase.
This warranty is exclusive and in lieu of all other warranties whether written, oral or
implied, including any implied warranties or merchantability or fitness for a
particular purpose. In no event shall Phase II be liable for any incidental, special or
consequential damages of any nature.
Any attempts to “open, modify, or tamper with” this device by
anyone other than Phase II will result in a voided warranty.
Return Policy:
All Phase II products must have authorization prior to return.
If product is not acceptable for any reason including application issues and
demonstrations, authorization for return must be obtained within 5 days of
receipt of product. Unit must be in same new condition it was received.
Failure to do so will result in an automatic 15% restocking fee. Returns after
30 days will not be accepted.
99 Washington Street
Melrose, MA 02176
Phone
781-665-
1400
Toll Free 1-800-517-8431
