Pfaff passport 2.0, Owner'S Manual, Page: 30 / 32

28
Troubleshooting
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For further information please contact your local authorized PFAFF® dealer.
Problem/cause
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General problems
Fabric does not move? Make sure that the feed dogs are not lowered.
The needle breaks? Insert needle correctly, see page 17.
Attach correct needle for the fabric.
The machine will not sew? Check that all plugs are securely plugged into the
machine and into the wall socket.
Push bobbin winder lever to sewing position.
The sewing machine function buttons do not
respond to touch?
The sockets and function buttons on the machine
can be sensitive to static electricity. If the buttons
do not respond to touch, turn the machine OFF and
then ON again. If the problem persists, contact your
local authorized PFAFF® dealer.
The machine skips stitches
Did you insert the needle properly? Insert needle correctly, see page 17.
Did you insert a wrong needle? Use needle system 130/705 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly? Check how the machine is threaded.
Is the correct presser foot used? Attach correct presser foot.
Is the needle too small for the thread? Make sure the needle is correct for the thread and
fabric.
Needle thread breaks
Did you insert the needle properly? Insert needle correctly, see page 17.
Did you insert a wrong needle? Use needle system 130/705 H.
Is the needle bent or blunt? Insert a new needle.
Did you thread the machine properly? Check how the machine is threaded.
Is the needle too small for the thread? Change the needle to the proper size for the thread.
Are you using poor thread with slubs or thread
which has become dry?
Change to a new higher quality thread purchased
from an authorized PFAFF® dealer.
Is a correct spool cap used? Attach a spool cap of the right size for the actual
thread spool.
Is the best spool pin position used? Try a different spool pin position (vertical or
horizontal).
Is the stitch plate hole damaged? Change the stitch plate.
Bobbin thread breaks
Did you insert the bobbin properly? Check the bobbin thread.
Is the stitch plate hole damaged? Change the stitch plate.
Is the bobbin area clean? Clean lint from bobbin area.
Is the bobbin wound correctly? Wind a new bobbin.